Reviews (191)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing online shopping by integrating shoppable videos and user-generated content, which boosts sales, customer confidence, and engagement. They appreciate its ease of setup and user-friendly interface, including features like video carousels and interactive FAQs. Positive feedback also highlights the responsive and helpful support team, particularly praising team members like Mikaela and Niezl for their assistance with customization and technical issues.

October 3, 2022

Only using for a few days but I have to say, this is one of the best apps I've discovered for my store. It's always a struggle to make things personal online and truly have a conversation with customers but this makes it very easy. Very fast support, so far I'm extremely happy with the whole app.

Alicja Confections
Canada
4 days using the app
Phantom Tools replied October 3, 2022

Thank you very much for the review! We are very delighted to know that you are happy with the app and the support. We are happy that you are utilizing the quiz feature.

September 20, 2022

Had a problem with the account login, Mikaela and the support team fixed in under 1 hour. Great support!

Aramore-store
United States
4 days using the app
Phantom Tools replied September 20, 2022

Thank you so much for your review! We're always happy to help and ensure that you're making the most out of our platform.

August 29, 2022

Great app with great support! Had a few technical issues installing this app and the team were amazing in offering support and helping me get everything set up. This app is great for creating an interactive shopping experience, particularly when showcasing your products in use on product pages. Highly recommend!

Forsoul The Label
Australia
4 days using the app
Phantom Tools replied August 30, 2022

Thank you so much for your review! We're always happy to help and ensure that you're making the most out of our platform. We're super excited to see what you create next 🔥😍

Edited October 28, 2021

What a creative idea! Super easy to set up & the support team is outstanding. I had a little hiccup and the CEO reached out immediately.

Stoic Reflections
Canada
3 days using the app
Phantom Tools replied October 31, 2021

We are so glad that you are satisfied with Tolstoy and we're excited to see what you'll do with it! Do not hesitate to contact us for any question or issue 🙏

October 19, 2021

Had an amazing experience with app ! Great support ! Amazing for my website ! Ihope to get more sales with video feature.

Tye Tye
Singapore
3 days using the app
Phantom Tools replied October 21, 2021

Thank you so much for your feedback and review!!! We are so happy to know you're loving Tolstoy in your shop, we can't wait to see all of your successes!! 🔥

Edited April 8, 2021

I have never be happier in making a review. Actually, by finding this app I have already been happier.
Although we have not published yet in our store, we are working with it, and integrating 8 interactive video Introductions, Explanations and product reviews videos one with another.
The app has a wonderful method to make a circular product interaction where the user can explore and go back and forth according to its interests.
You can configure all your options, control the time for the interactions to show on screen, and it can even allow your users to send you feedback via text or video.
Of course it could have more options, like momentary hot spots, buttons, full screens, etc, but that will be just the ideal and I am accustomed that nowadays it is too difficult to have your ideal "whatever", but I am sure that with time these features can come.
All in all, the original idea for which the app was conceived could not be better. On top of the easy to use, problem solving, quality app, I have to congratulate the support team, who has been there almost instantaneously, with patience and knowledge to instruct us in how to do certain tricks, and even creating a complete support document to answer our most difficult question. What else can I say? On top of that, It is a free app. At least for now, although I hope that forever.
I can only imagine that every store and every web site that works with video can take advantage of this app and its lovely team. I just hope never to be disappointed. For now, my most sincere congratulations. Rogelio, Miami Beach Body

Miami Beach Body
United States
2 days using the app
Phantom Tools replied May 18, 2021

Thank you so much for taking the time to leave such a wonderful review, Rogelio! We're very happy that you find value in our product. As we grow we'll continue to roll out more helpful features for our platform users. We hope we can deliver our best to you each and every time that you create a Tolstoy!

July 14, 2021

Excellent app and excellent customer service! I got a quick answer and a quick fix! Highly recommended.

Adorable Stuffed Animals
United States
2 days using the app
Phantom Tools replied July 14, 2021

Thanks so much for your feedback and review!! We love that you see value in Tolstoy!

August 11, 2021

I love this app. I really love the customer service. they answered questions in a timely matter. I I totally recommend this for your website

Ellice Darien Beauty
United States
2 days using the app
Phantom Tools replied August 16, 2021

Thanks so much!!!!! We love supporting all of our early users :) Always here to help with anything you might need!!

September 23, 2022

I downloaded Tolstoy after several recommendations. Very user-friendly app. Still i needed some help; so I got help from Niezl. She was super helpful. Later on I contacted once again to ask various questions regarding technical issues and Mikaela resolved all of them for me. Very fast to answer, very problem-solving oriented stuff. Now I use Tolstoy on my website and I love it. Thank you all!

MATILDE Skincare
Türkiye
1 day using the app
Phantom Tools replied September 26, 2022

Wow, thank you very much for the review! 🤩 We are delighted to know that you are happy with the app and the support. You inspire us to keep on improving.

June 8, 2023

Gilbert was so detailed and helpful in setting up our first Tolstoy. Thanks so much for your patience Gilbert! The examples you showed me also helped us see how we can customize our widget.

Boldenusa.com
United States
About 20 hours using the app
Phantom Tools replied June 16, 2023

Thank you for your review. We're happy to hear that you've set up your first Tolstoy and the examples provided helped you understand how to customize your widget. Thanks again, and good luck with your customized widget!