Reviews (203)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting website engagement and sales through easy-to-use shoppable videos and quizzes. They appreciate its user-friendly interface, seamless integration without site slowdown, and the responsive customer support. The app's ability to customize videos and incorporate user-generated content, along with continuous updates, has notably improved conversion rates.

November 24, 2022

Nietzl was amazing, really helpful. There a few issues with launching the app onto my website but she was able to help quickly

Lydy
Australia
4 days using the app
Tolstoy replied November 25, 2022

Thank you for your review. We're very pleased to know that you are happy with the support. 😍 We're excited to see more of your interactive videos! Hope you'll also try our stories and carousel features.

August 29, 2022

Great app with great support! Had a few technical issues installing this app and the team were amazing in offering support and helping me get everything set up. This app is great for creating an interactive shopping experience, particularly when showcasing your products in use on product pages. Highly recommend!

Forsoul The Label
Australia
4 days using the app
Tolstoy replied August 30, 2022

Thank you so much for your review! We're always happy to help and ensure that you're making the most out of our platform. We're super excited to see what you create next 🔥😍

October 19, 2021

Had an amazing experience with app ! Great support ! Amazing for my website ! Ihope to get more sales with video feature.

Tye Tye
Singapore
3 days using the app
Tolstoy replied October 21, 2021

Thank you so much for your feedback and review!!! We are so happy to know you're loving Tolstoy in your shop, we can't wait to see all of your successes!! 🔥

Edited April 8, 2021

I have never be happier in making a review. Actually, by finding this app I have already been happier.
Although we have not published yet in our store, we are working with it, and integrating 8 interactive video Introductions, Explanations and product reviews videos one with another.
The app has a wonderful method to make a circular product interaction where the user can explore and go back and forth according to its interests.
You can configure all your options, control the time for the interactions to show on screen, and it can even allow your users to send you feedback via text or video.
Of course it could have more options, like momentary hot spots, buttons, full screens, etc, but that will be just the ideal and I am accustomed that nowadays it is too difficult to have your ideal "whatever", but I am sure that with time these features can come.
All in all, the original idea for which the app was conceived could not be better. On top of the easy to use, problem solving, quality app, I have to congratulate the support team, who has been there almost instantaneously, with patience and knowledge to instruct us in how to do certain tricks, and even creating a complete support document to answer our most difficult question. What else can I say? On top of that, It is a free app. At least for now, although I hope that forever.
I can only imagine that every store and every web site that works with video can take advantage of this app and its lovely team. I just hope never to be disappointed. For now, my most sincere congratulations. Rogelio, Miami Beach Body

Miami Beach Body
United States
2 days using the app
Tolstoy replied May 18, 2021

Thank you so much for taking the time to leave such a wonderful review, Rogelio! We're very happy that you find value in our product. As we grow we'll continue to roll out more helpful features for our platform users. We hope we can deliver our best to you each and every time that you create a Tolstoy!

January 24, 2024

Amazing app that adds a bunch of social proof to your website and product pages. Support is super fast and really great too. Pricing is reasonable unlike other more expensive apps in the market.

HanaDolly
Singapore
2 days using the app
Tolstoy replied January 26, 2024

Thank you for your review. Glad to hear you're enjoying the app's social proof features and prompt support!

August 11, 2021

I love this app. I really love the customer service. they answered questions in a timely matter. I I totally recommend this for your website

Ellice Darien Beauty
United States
2 days using the app
Tolstoy replied August 16, 2021

Thanks so much!!!!! We love supporting all of our early users :) Always here to help with anything you might need!!

June 7, 2024

Really easy to install and fab customer service (thank you Mikaela)! I’m only just getting started but can already see how videos on my website are going to help customers feel more confident to purchase.

PerkyPod
Australia
1 day using the app
Tolstoy replied June 18, 2024

Thank you so much for your feedback! We're thrilled to hear that you found our installation process easy and that Mikaela provided you with fabulous customer service. It's great to know that you're already seeing the potential of videos on your website to enhance customer confidence in making purchases.

April 28, 2023

I cant recommend this app enough - the support alone was the best I've ever experienced with a shopify app. Niezl worked through all of my questions with ease and showed me real time how my videos look as we implemented! Would recommend to all business owners wanting to implement video! Thank you Niezl and the Tolstoy team! Five Stars!

Tokyo Foxtrot
Australia
1 day using the app
Tolstoy replied April 28, 2023

Thank you for sharing your positive experience with this app and its support team. It's great to hear that the support provided was exceptional and that the team was able to assist you in implementing the videos effectively. Your recommendation will surely help other business owners who are looking to incorporate video into their marketing strategy. I hope this app continues to be a valuable asset to your business.

February 21, 2023

great customer support and service from Mikaela really appreciate it and look forward to continue working together!

The Jersey Nation
Australia
1 day using the app
Tolstoy replied February 23, 2023

Thank you for taking the time to provide us with your valuable feedback. We are thrilled to hear that you had a great experience with our customer support team. Your opinion is highly valued and appreciated, and we look forward to continued success working together!

March 13, 2024

Incredible app at a reasonable price. Mikaela from Tolstoy was super helpful with the setup too and replied really quickly. 10/10

Urban Veda
United Kingdom
1 day using the app
Tolstoy replied March 27, 2024

That's wonderful to hear! We're delighted that you're happy with the app and our support team, especially Mikaela's assistance. Thanks for the glowing review! 🌟