Reviews (196)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

Edited April 8, 2021

I have never be happier in making a review. Actually, by finding this app I have already been happier.
Although we have not published yet in our store, we are working with it, and integrating 8 interactive video Introductions, Explanations and product reviews videos one with another.
The app has a wonderful method to make a circular product interaction where the user can explore and go back and forth according to its interests.
You can configure all your options, control the time for the interactions to show on screen, and it can even allow your users to send you feedback via text or video.
Of course it could have more options, like momentary hot spots, buttons, full screens, etc, but that will be just the ideal and I am accustomed that nowadays it is too difficult to have your ideal "whatever", but I am sure that with time these features can come.
All in all, the original idea for which the app was conceived could not be better. On top of the easy to use, problem solving, quality app, I have to congratulate the support team, who has been there almost instantaneously, with patience and knowledge to instruct us in how to do certain tricks, and even creating a complete support document to answer our most difficult question. What else can I say? On top of that, It is a free app. At least for now, although I hope that forever.
I can only imagine that every store and every web site that works with video can take advantage of this app and its lovely team. I just hope never to be disappointed. For now, my most sincere congratulations. Rogelio, Miami Beach Body

Miami Beach Body
United States
2 days using the app
Phantom Tools replied May 18, 2021

Thank you so much for taking the time to leave such a wonderful review, Rogelio! We're very happy that you find value in our product. As we grow we'll continue to roll out more helpful features for our platform users. We hope we can deliver our best to you each and every time that you create a Tolstoy!

July 14, 2021

Excellent app and excellent customer service! I got a quick answer and a quick fix! Highly recommended.

Adorable Stuffed Animals
United States
2 days using the app
Phantom Tools replied July 14, 2021

Thanks so much for your feedback and review!! We love that you see value in Tolstoy!

August 11, 2021

I love this app. I really love the customer service. they answered questions in a timely matter. I I totally recommend this for your website

Ellice Darien Beauty
United States
2 days using the app
Phantom Tools replied August 16, 2021

Thanks so much!!!!! We love supporting all of our early users :) Always here to help with anything you might need!!

September 23, 2022

I downloaded Tolstoy after several recommendations. Very user-friendly app. Still i needed some help; so I got help from Niezl. She was super helpful. Later on I contacted once again to ask various questions regarding technical issues and Mikaela resolved all of them for me. Very fast to answer, very problem-solving oriented stuff. Now I use Tolstoy on my website and I love it. Thank you all!

MATILDE Skincare
Türkiye
1 day using the app
Phantom Tools replied September 26, 2022

Wow, thank you very much for the review! 🤩 We are delighted to know that you are happy with the app and the support. You inspire us to keep on improving.

June 8, 2023

Gilbert was so detailed and helpful in setting up our first Tolstoy. Thanks so much for your patience Gilbert! The examples you showed me also helped us see how we can customize our widget.

Boldenusa.com
United States
About 20 hours using the app
Phantom Tools replied June 16, 2023

Thank you for your review. We're happy to hear that you've set up your first Tolstoy and the examples provided helped you understand how to customize your widget. Thanks again, and good luck with your customized widget!

November 16, 2022

Tolstoy is amazing and so is their customer service. Maxwell was so helpful and responsive when I had questions about the app!

Aged & Infused
United States
About 19 hours using the app
Phantom Tools replied November 24, 2022

Big thanks for your review! We hope you continue to amaze your visitors with an interactive video experience.

January 13, 2023

Thanks to Niezl for helping me to figure out my video.
She is so patient and so great.
Thanks also to Dov for staying on top of it!!!

Teavoila
United States
About 18 hours using the app
Phantom Tools replied January 13, 2023

Thank you for your review. We're excited to see your widgets! Looking forward for you to try our other features - stories and carousel.

May 24, 2023

Great app just starting with it and already so impressed by the customer service, a live chat pop up that actually responds AND saves your problem! Game changing. Thank you so much for your help

fridahworldwide
Australia
About 15 hours using the app
Phantom Tools replied June 5, 2023

Thank you for your fantastic review! We're thrilled to hear that you're already impressed with both the app itself and our customer service. Providing excellent support is a top priority for us, and we're glad that our live chat feature was able to address your questions and save the day.

June 5, 2023

Niezl did a wonderful job! Thank you so much for your patients! She was happy to help and always had an answer to my question.

NOURISHED3
United States
About 1 hour using the app
Phantom Tools replied June 6, 2023

Thanks for sharing your review! We hope you enjoy the Tolstoy features. Our team put a lot of effort into making sure you have everything you need to unleash your creativity. We can't wait to see what amazing things you'll create with it.

October 20, 2023

Amazing customer support (thanks a lot Niezl!!) and very easy to integrate and use app! Very excited to see what it can do for our conversion rate.

Larsson & Jennings | Official Store
United States
About 1 hour using the app
Phantom Tools replied October 25, 2023

Thank you for your review. We're happy to hear that you've had a great experience with our customer support and we're thrilled to have you on board! We're just as excited as you are to see how our app can boost your conversion rate. 🤩