Reviews (196)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting website engagement and sales through easy-to-use shoppable videos and quizzes. They appreciate its user-friendly interface, seamless integration without site slowdown, and the responsive customer support. The app's ability to customize videos and incorporate user-generated content, along with continuous updates, has notably improved conversion rates.

Edited February 25, 2024

A stunning application very easy to use and the design and convenience is what I especially liked. The app is especially for big businesses and of course small businesses and the service was personal I felt like they were contacting me as a customer
If you are looking for an application that will help you grow and illustrate the product to the audience as videos, this is the application for you!

זכרונות חיים
Israel
About 1 hour using the app
Tolstoy replied February 28, 2024

Thank you for your kind words! Our focus on user-friendly design and personalized service aims to cater to businesses of all sizes, making our application ideal for showcasing products effectively through videos.

March 7, 2023

The app looks amazing and most importantly the support team is fire, They genuinely want to help as they know they have a great product and we will come back to them.
GREAT EXPERINECE!!!

KARIGAROFFICIAL
India
About 1 hour using the app
Tolstoy replied March 16, 2023

Thank you for your review. We are so glad to hear that you had a great customer support experience and you enjoy our product. We hope that you continue to do so.

February 17, 2021

Super cute app, I used it to create an interactive video on my e-commerce store and customers could answer questions. Love it.
Great customer support, too. They helped me personally embed it on my website.

Uniform Apparel
United States
3 minutes using the app
Tolstoy replied May 18, 2021

We are so happy to know that you are easily creating Tolstoys for your e-commerce store! Thank you very much for the lovely review and rating, we hope we can continue providing you with the best support possible!

April 18, 2025

The Dailee
United States
23 days using the app
February 6, 2025

MyLittle Deen
France
3 days using the app
July 8, 2025

програма не працюэ нічого не працює

skinny&high
Poland
17 days using the app
November 5, 2024

The Tolstoy team are awesome to work with. Fast communication and extremely helpful. The app looks beautiful on my store and I love it!

QuickStylz
Australia
About 16 hours using the app
July 9, 2024

Support was excellent. I am loving the app so far and being able to get some videos on my website.

Essence & Elegance
United States
3 days using the app
Tolstoy replied August 29, 2024

Thanks so much! We’re glad you’re loving the app and getting those videos up on your website. We're here if you need anything!

June 25, 2024

Edie & Eve
United Kingdom
About 1 month using the app
Tolstoy replied June 26, 2024

Thank you! 🙂

April 24, 2024

I'm so happy with your applications it's a good application it helps people to use

Dialamadi Gory
United States
19 days using the app
Tolstoy replied April 26, 2024

Thank you! We're thrilled to hear that you find the application helpful for people.

March 20, 2024

This app's performance and features have me genuinely excited. It's evident that it'll be a game-changer for our online store, elevating the shopping experience for our customers and ultimately driving more sales. Its user-friendly interface and flawless integration with Shopify make it a breeze to manage. I must commend the Tolstoy team for their exceptional customer service – always there to assist promptly and effectively. Without a doubt, I highly recommend this app!

FaceFlex Türkiye
Türkiye
20 days using the app
Tolstoy replied March 27, 2024

Wow, your excitement is contagious! It's wonderful to hear how impactful the app has been for your online store. It sounds like you're poised for success with our features and seamless integration. Thanks for the recommendation! 🚀

March 15, 2024

Really useful app! I wanted to change something that wasn't available in the regular settings but Niezl from support was really helpful and sorted it for me anyway! Great service!

Peach Posse
United Kingdom
About 1 hour using the app
Tolstoy replied March 27, 2024

That's wonderful to hear! It's fantastic when support goes above and beyond to assist users. Glad Niezl was able to help you out. Thanks for sharing your positive experience! 😊👍

February 1, 2024

such a smooth app! I want to learn more about the Shop feature. I'm using everything else and it's amazing

EDASI
United States
6 days using the app
Tolstoy replied February 13, 2024

We're delighted to hear that you're enjoying the app! The Shop feature is a great addition, and we'd be happy to provide more information to help you get the most out of it. Thank you!

February 1, 2024

The service from Niezl in the support team was amazing. My problem was resolved effectively and efficiently and now my website is looking so much better with my video story sitting where I want it. Thanks again for your help Niezl

HYDRO PEAK
Czechia
2 days using the app
Tolstoy replied February 2, 2024

Thank you for your review.😊That's fantastic to hear! It's great that your website is now looking the way you envisioned it.

January 25, 2024

Its a really great app allows your business to grow and be successful. Highly recommended.

KONA
United States
2 days using the app
Tolstoy replied January 26, 2024

Thank you for your positive feedback! We're delighted to hear that you find our app valuable for business growth and success. If you have any specific features or aspects of the app that you particularly enjoy, we'd love to hear more about it. Your recommendation means a lot to us, and we're committed to continuously improving and providing an excellent experience for our users.

January 24, 2024

Loving the app so far.

Velouré
Portugal
About 10 hours using the app
Tolstoy replied January 26, 2024

Thank you. Thrilled to hear you're enjoying the app!

January 23, 2024

I use the Tolstoy application for my Shop app store, and we are happy that it is an application specifically chosen by Shopify, and it also allows us to easily upload our videos to the Shop app for free. I am very satisfied and very happy, Thank you Tolstoy Team!

Minihomy
United States
6 days using the app
Tolstoy replied January 26, 2024

We're delighted to hear that you're satisfied with Tolstoy for your Shop app store, especially appreciating its selection by Shopify and its seamless video uploading feature, making you very happy – thank you!

January 4, 2024

Niezl from the Tolstoy support team was amazing! She walked me through the whole process of connecting Tolstoy to my Shopify site and was very patient with me! Not only do I love the product but I love the support I received!

My Store
Canada
7 days using the app
Tolstoy replied January 11, 2024

Thank you so much for your review! We're happy to hear that Niezl provided you with excellent support. We appreciate your support for Tolstoy and look forward to serving you again in the future!

August 23, 2023

Great customer support. Have used Tolstoy before and quite excited to see the results on my new website!

Sosh
India
3 minutes using the app
Tolstoy replied September 12, 2023

Thank you for your review and we appreciate your kind words about our customer support. We're excited to see the results on your new website too! If you ever have any questions or need assistance along the way, feel free to reach out.

July 27, 2023

This app is truly extraordinary, accompanied by great support that exceeds all expectations! Highly recommended!

MAMAHUHU
Denmark
13 days using the app
Tolstoy replied August 7, 2023

Thank you so much for your kind words! We're thrilled that you're loving the app and our support. We're here to make sure you have a great experience, and we really appreciate your recommendation!

May 29, 2023

Mikaela was very helpful in getting my first Tolstoy up and live one our site! Thank you for your assistance and taking the time to walk me through what to do!

OFace
United States
17 days using the app
Tolstoy replied June 5, 2023

Thank you so much for your kind words and positive feedback! We are thrilled to hear that we are able to assist you in getting your first Tolstoy up and live on your site. It was our pleasure to guide you through the process and ensure that you felt confident in setting up your first Tolstoy.

April 7, 2023

Great app and great support. I got a bug with a carousel, Mikaela was responsive and efficient. Thanks for the help

Ustawi Skincare
United States
4 days using the app
Tolstoy replied April 10, 2023

We're happy to hear you've been using our product's features to the fullest. Our team is committed to providing you with top-notch service, and we'll be here to support you every step of the way. So if you need any help, give us a shout - we're always happy to assist. Thanks for sharing your positive experience. It means a lot to us!

February 8, 2023

Great experience with the support! Thank you Niezl! Responded within 5 minutes on e-mail and helped us make it work when we had issues.
As for the app, the interface looks great and, even though we haven't tried it much, it seems like a very powerful tool for boosting conversions!

Cleaner Hair Brush
Norway
3 days using the app
Tolstoy replied February 8, 2023

Thank you for your helpful feedback! We're delighted to hear that you are satisfied with the support we provide. We want to make sure you have the best experience with our features like widgets, embedded videos, quizzes, stories, and carousels. Thanks again for taking the time to share your thoughts with us - it really helps us make our service better.

February 1, 2023

I'm very impressed by the customer service, Mikaela is amazing. Also, the app is so good, it has so many features. I especially like how it helps customers to engage with your brand. Thanks again!

+guapa.™
United Kingdom
About 1 year using the app
Tolstoy replied February 6, 2023

Thank you so much for the positive feedback about our app! We are thrilled that you liked the features, as well as the customer service. We strive to create the best possible experience for our customers, and it's wonderful to hear that we've succeeded in that mission.

January 19, 2023

The customer support is brilliant! Niezl was so quick to respond and very helpful with all my queries and made sure to follow up with me which I really appreciated! Got my questions answered and issues resolved all very quickly and efficiently :)

Saved Food
United Kingdom
About 2 months using the app
Tolstoy replied January 19, 2023

Thank you for your great review! We will always strive to ensure that we provide the best customer service possible. We look forward to seeing more of your awesome interactive videos and feeds!

January 4, 2023

These guys are onto something here. Great app and even better customer service. They are prompt, courteous and professional. We have been dealing with Mikaela and she has been so good at looking after us. Keep up the good work guys. We will recommend you to everyone we know.

VacuumWarehouse
Canada
About 2 months using the app
Tolstoy replied January 6, 2023

We appreciate the amazing review. We hope to see more of your cool content showcasing stories, carousel, widget and embedded videos. Thank you!

October 31, 2022

I had many questions when I started using the app and their support team is awesome! Niezl from Tolstoy was very quick and answered all my questions immediately. Definitely recommend this app to any e-commerce business. Video is the future of marketing so get it today if you haven't already. xx

iloshe
United States
About 1 month using the app
Tolstoy replied November 1, 2022

We appreciate the review and recommendation. Thank you so much! We hope that you utilize Tolstoy for lead qualification, video prospecting, and all your marketing needs to raise awareness, increase engagement, and drive sales. 😍

Edited October 26, 2022

I havent used much of it yet but the general upload was easy and Niezl was very helpful. i will write another one after i post.

The Studio Boutique
Australia
About 3 hours using the app
Tolstoy replied October 28, 2022

Thank you for your review. We hope you explore and enjoy the app and its features from interactive videos, shoppable, quizzes, and many more to the fullest!

September 29, 2022

I started using Tolstoy beta version since 2020 in my old store and recently installed in my new store. Thank you so much to Tolstoy's support team for transferring the perks over to my new store. With Tolstoy, I'm able to create interactive shoppable video widget at the bottom corner of my webpage for customers to have a closer look at each product. You can even include a few buttons with jump logic so you'll know what customers are looking for. I'm also able to embed videos on a specific page and hide widget on other pages. Tolstoy now has a new feature 'video feed' which enables you to make a page similar to an Instagram or TikTok feed, but with more interactive features. I'm excited to use it too. Their analytics page is also detailed but comprehensive so you'll know which is your best performing Tolstoy video series. My only regret was not to start using it earlier, but I'm grateful to be able to use this app for better retention and customer experience. Their support team are very friendly and effective, so you're in good hands. Once again, thank you Team Tolstoy for helping us online shop owners make better websites :)

katsukintakamura
Singapore
1 day using the app
Tolstoy replied September 30, 2022

What a phenomenal and comprehensive review! Thank you so much! 😍 We're so pleased to know that your customers are getting more involved with the use of shoppable widgets and video feeds. We also love how you're utilizing the Analytics feature to identify customers' engagement with your Tolstoys. We'll ensure to add more fresh features for you to appreciate!

September 23, 2022

I downloaded Tolstoy after several recommendations. Very user-friendly app. Still i needed some help; so I got help from Niezl. She was super helpful. Later on I contacted once again to ask various questions regarding technical issues and Mikaela resolved all of them for me. Very fast to answer, very problem-solving oriented stuff. Now I use Tolstoy on my website and I love it. Thank you all!

MATILDE Skincare
Türkiye
1 day using the app
Tolstoy replied September 26, 2022

Wow, thank you very much for the review! 🤩 We are delighted to know that you are happy with the app and the support. You inspire us to keep on improving.

September 15, 2022

Huge fan of the app! Also, when I had questions Mikaela came to the rescue. Thanks so much for the amazing app and wonderful team that you have!

Made Digital
Canada
Tolstoy replied September 19, 2022

Thank you so much for your feedback!🔥

September 15, 2022

I love this app. It is such a great way to be that much more interactive with your customers. The customer support is A-1. They answer you back super quickly with all the answers to your questions and really walk you through anything you don't understand. They even provide video how-tos so that you know exactly how to go about doing what you need to get done on the app. Mikaela is awesome. She's been helping me from the beginning and I love the fact that I can go straight to her with my questions. So you can mantain communication with the same customer care representative if you'd like. This makes things so much easier because she already knows my business. I highly recommend the Tolstoy app.

The So Dreamy Company
United States
6 months using the app
Tolstoy replied September 19, 2022

Wow, thank you so much for your remarkable review! We're thrilled to know that you're happy with the app and with the support Mikaela has provided you. We're very grateful for the recommendation. 😍

June 14, 2022

Great app, new way of interacting with your clients, and its so easy to use! Will be using this even when it goes to the payed plans.

Jezzaroo
United Kingdom
4 months using the app
Tolstoy replied June 17, 2022

Thank you so much for your feedback! We're so glad you're enjoying the app!

May 31, 2022

I used this application it is very good
I just think that the girl in the video test needs to go to the hairdresser
apart from that everything is perfect

CLEMSE
United States
About 1 month using the app
Tolstoy replied June 1, 2022

Haha, we think that all of our team members have great hair ;)
Than you for your review, we're super glad to hear you're enjoying the app!

May 29, 2022

Future of retail! Warning. Future of retail! Warning. Future of retail! Warning.Future of retail! Warning.

Pastel iBoutique
United States
About 1 month using the app
Tolstoy replied May 30, 2022

Haha, thank you so much! We love your use of our Add to Cart feature to create shoppable Tolstoys!

April 6, 2022

My company's products are all video-based, so I'm using Tolstoy to make my website very video-forward. I am loving all the new products they are introducing. I was able to embed a welcome video into the Shopify Order Confirmation email sent to my customers. We are also going to use the shoppable videos that link to out Shopify online store. I can't wait to see what they introduce next. Oh, and the customer service has been outstanding.

Story Legacy
United States
3 days using the app
Tolstoy replied April 7, 2022

Hi there! Thank you so much for your review and feedback - it was super cool helping you add Tolstoy to your Shopify confirmation page! Loving what you're doing with the product 🔥

March 10, 2022

I was searching for a lead generation app. I downloaded and deleted 5 other apps until I tried Tolstoy. It exceeded my expectations. My lead generation/question form is much more professional than I originally imagined. And the customer service is great! I had a question about my lead generation form and Galia responded within a day and my question was answered! Thank you guys I appreciate this app !

Buying With Patrick
United States
About 2 months using the app
Tolstoy replied March 11, 2022

Thank you so much for your review, Patrick! We love how you use Tolstoy to ask qualification questions in an engaging and fun way for the audience! Keep up the good work 🔥

February 9, 2022

I like the app. It made my website interactive and helped to resolve the problem of navigation on the site for the clients who are not sure what they want.

Positive Thinking Store
Canada
9 months using the app
Tolstoy replied February 11, 2022

Hi there!
Thank you so much for your kind review! We're super glad to hear that Tolstoy is helping your customer navigate through your site 🔥

January 19, 2022

Totally recommended!
It is relatively easy to install and use the Go Tolstoy App. It took us less than 5 minutes to setup and launch the widget on our website ( check it out on www.myfooden.com ) . The 5 minutes exclude the work done on creating the videos! Upon setting its parameters (like which page to trigger on) we bumped a bit and had to contact support.
They got back to us in under a day and the support quality is really high and really present. Kudos there! The response was precise, concise and on point. To be really fair and critical, we would have liked to see some customisation options in terms of popup size and page placement on mobile view. Nevertheless, think of GoTolstoy no less!

MyFooDen
United Kingdom
13 days using the app
Tolstoy replied January 19, 2022

Wow, thank you so much for taking the time to write us your valuable feedback! We're so glad to hear that you find our system user friendly and easy to use - it's our top priority.
And more customization options are definitely in the works - we are aware that they're highly requested and we'll be releasing amazing new features soon! 🙏

January 18, 2022

I love this app! It's the best free app available in Shopify. I've downloaded this for sometime and my only regret is not to start using it earlier. It's not as difficult as it seemed. Apart from allowing us to include an expandable video on webpages, we can add captions and buttons, video parts and jump logic for our visitors to have better online experience. It also enables integration with email subscription service such as Klaviyo. Thank you Tolstoy for this amazing app and service.

Feltto
Singapore
9 months using the app
Tolstoy replied January 18, 2022

Hi Feltto team!! Thank you so much for your wonderful feedback! We're so glad that you found success with Tolstoy 🔥 We're excited to see what else you'll do with it!

January 14, 2022

My friend showed me this app and I was very curious. I didn't know what to expect, but I tried it out and managed to easily create my own videos for my website, it looks amazing and makes the website more friendly for my clients. Thank you for the app

Studio Cherry
Israel
3 months using the app
Tolstoy replied January 14, 2022

We LOVE how good your Tolstoy looks in your site!
Thank you so much for your review, we're so glad you're enjoying the app ❤️

December 20, 2021

What an amazing app and support! This is next-level! So far, the app is for free, but it definitely has premium features.

Savvy Scooter
United States
About 1 month using the app
Tolstoy replied January 3, 2022

Thank you so much for your kind words! This really means a lot 🙏❤️

December 15, 2021

Love this app. Our products require a bit of education and the videos on our product pages allow us to educate our customers, about our features and benefits, whilst also sharing our brand personality and reducing barriers to purchase.

Ultrella
New Zealand
2 days using the app
Tolstoy replied December 15, 2021

Thank you so much for your kind works! And the Tolstoy on your site looks incredible 🔥

October 13, 2021

I use this app to help me add videos to products to help customers see the products on. I tried to upload multiple and had a problem but Galia was quick to solve the problem and was very helpful with helping me use the app easily. Thank you so much Galia!!!

So Extra
Australia
8 minutes using the app
Tolstoy replied October 13, 2021

Thank you so much for your feedback! It really means a lot! 🙏. We are so excited to see you use Tolstoy in your shop, so do not hesitate to contact us for any question or issue 🔥

October 11, 2021

I saw this app featured on a very popular Shopify store and tried it myself and it's amazing! Great feature to include video promotions on your sites Highly recommend this app!

TAP-TAP
Australia
14 days using the app
Tolstoy replied October 12, 2021

Wow, thank you!! It means so much to know that using Tolstoy has been an amazing experience for you! Can't wait to see how you grow with us 🔥💪

September 28, 2021

Amazing app. I was looking for something else when I stumbled on this gem . It’s got lots of features I never even thought of and will help my store greatly. Best part is it’s FREE. Thanks for this.

Kash & Ash
United States
1 day using the app
Tolstoy replied September 29, 2021

Thank you for your review and rating!! We love that you're finding value in our features. Can't wait to see all of the ways you utilize Tolstoy!! 🔥🔥🔥

September 18, 2021

This is a great app with stellar support. I started getting orders an hour after install and I can see they watched some of my videos before they ordered

LD Bags Online
United States
26 days using the app
Tolstoy replied September 22, 2021

Thank you so much for your review!!! We love that you're already seeing results from Tolstoy and you're able to track all of your views. Can't wait to see how you grow with us! ✨✨✨

August 2, 2021

This is a fantastic addition to your website! You can make it as fun and interactive as you like and helps customers move around your website. I have only just installed it, but the developer was super helpful and answered all questions really quickly. I have high hopes that this app is going to help me convert sales! Watch this space!

Driftwood Distillery
Netherlands
4 days using the app
Tolstoy replied August 2, 2021

Thank you for your feedback and review!!! We're so happy you had your questions answered, and we can't wait to see the amazing Tolstoys you make! ✨

Edited July 27, 2021

Honest review, Initially I downloaded Tolstoy to see what it was about. When I noticed it was helping identify with your market by becoming more personal by making a video. the thought of me putting myself on video kind of frightened my so I uninstalled it. the next day I recieved a call from Joel who was able to explain the full benefits of Tolstoy and I have given it a second try. All I can say is wow! Thank you Joel for reaching back out ot me with great customer service and I found I do not have to directly be on video until I'm ready. They have hundreds of templates that you can upload to your site. I recommend everyone try this out and it's free!

Alldayattire
United States
About 1 hour using the app
Tolstoy replied July 28, 2021

Thank you SO SO much for your feedback!!! We're so happy that you're using Tolstoy in a way that works for you!! Can't wait to see what create✨✨✨

July 27, 2021

Easy to integrate - amazingly interactive marketing tool! And very hands-on customer service! Our customers love it - so do we!

Loa Nails
Switzerland
12 days using the app
Tolstoy replied July 28, 2021

Thanks so much for your review and feedback!! We love that you and your customers are seeing value with Tolstoy!! ✨✨

July 19, 2021

I love this app because it’s very easy to use and they have variety selection of Templates to choice from based on your Buisness. You should try it. I love it and you will too.

Ecom Beauty Supply 19019
United States
4 days using the app
Tolstoy replied July 22, 2021

Thank you SO much for your feedback!!! We love that you're using Tolstoy in such a cool way. We're always here to support any features you might need :)

July 4, 2021

Extremely fast responding team. My requests were quite intricate and difficult, but the Tolstoy team still managed to do their coding magic and make it work. I felt fully supported which is quite rare with some companies. I highly recommend; the options are limitless and the visuals are guaranteed to catch your customer's attention.

ZRLUXE
Australia
6 days using the app
Tolstoy replied July 6, 2021

Thank you so much!!! We're so happy you're finding success with Tolstoy! We're always happy to work a little magic ✨

June 4, 2021

I love this app in particular because it allows me to express my creative and wonderous side when it comes down to developing my Website. The Video integration allows me to relate and pin point on the things in which my customer are searching for, thank you again Tolstoy for giving me this ability.

Fluorescent Lives
United States
4 days using the app
Tolstoy replied June 30, 2021

Thanks so much for your review!! We love enabling stores to express themselves and deliver amazing customer experiences!

June 3, 2021

This is what I was looking for to make my shop a bit more alive and friendly to customers! Video reviews and FAQ video recording is just great feature to address customers issues

MyHackerTech
Singapore
41 minutes using the app
Tolstoy replied June 4, 2021

Thank you so much for this review!! We're so happy that you're finding value with Tolstoy :) Can't wait to see the amazing ways you use interactive video!

May 25, 2021

We are still very early with Tolstoy yet I am thoroughly impressed with the service and the quality of the app. I see this being one of the main tools in our arsenal when engaging with our fans and gathering data. It is super simple and when you consider you can use this on your Shopify store, in emails with GIF, and on outside landing pages to launch new products or contests... It is really unique and exciting.

Bean Nation
United States
16 days using the app
Tolstoy replied May 25, 2021

Thank you so much for your feedback and review!! We're happy you see the value in the product. Can't wait to see the extraordinary ways you use Tolstoy!