Reviews (196)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

February 1, 2024

The service from Niezl in the support team was amazing. My problem was resolved effectively and efficiently and now my website is looking so much better with my video story sitting where I want it. Thanks again for your help Niezl

HYDRO PEAK
Czechia
About 2 months using the app
Phantom Tools replied February 2, 2024

Thank you for your review.😊That's fantastic to hear! It's great that your website is now looking the way you envisioned it.

Edited June 20, 2024

Tienen muy buen servicio al cliente, su respuesta es rápida y asertiva. y no hay aplicaciones que sean similares. Esta app si tiene algo que marca la diferencia.

Básicos ÉCLAT
Colombia
14 days using the app
Phantom Tools replied June 26, 2024

¡Muchas gracias por tus amables palabras! Nos alegra mucho saber que nuestro servicio y nuestra app son únicos y te han dejado una buena impresión.

January 22, 2024

Impressed with how responsive and helpful customer service has been. I was having trouble adding the app to my site but Niezl and his team helped get it set up for me. I am just getting started with the app but am confident if there are any issues they will be solved promptly.

Local Color NYC
United States
11 days using the app
Phantom Tools replied January 26, 2024

We're happy to hear that you've had a positive experience with our customer service. We hope you use our video layouts and key features to the fullest!

January 22, 2024

I am excited about this app's performance and features. I can see that it will drive more sales to our online shop by creating an engaging shopping experience for our customers. It is also user-friendly and has seamless integration with Shopify. I am also impressed with the customer service provided by the Tolstoy team. They are responsive and helpful. Highly recommended!

EMANI
United States
4 days using the app
Phantom Tools replied January 26, 2024

Thank you for your enthusiastic feedback! It's fantastic to know that our app's user-friendly interface and seamless integration with Shopify are meeting your expectations and we greatly appreciate your kind words about our customer service team. Your recommendation means a lot to us. Thank you for choosing Tolstoy!

February 5, 2024

Niezl was very helpful in assisting me with my questions! I'm looking forward to using this app!!

THE GLAM BOOK VENDORS
United States
8 months using the app
Phantom Tools replied February 13, 2024

Thank you for your review. We're happy to hear that Niezl was able to assist you effectively! Welcome aboard to the app — we hope you find it incredibly useful and enjoyable to use.

February 5, 2024

Love the app and how easy it is to use. I had issues integrating the app with my Shopify theme, however their customer service is beyond and helped me straight away even over a weekend to install the app and get it up and running!

Herman Store
Australia
6 days using the app
Phantom Tools replied February 13, 2024

We're glad to hear that you're loving the app and finding it user-friendly! It's fantastic that our customer service team was able to provide such prompt and helpful assistance, even over the weekend. That level of support can truly make all the difference. Thank you for your feedback.

March 25, 2024

So far so good!
This app has been by far the easiest to setup - plus it is very intuitive. Highly recommend. It was up and running within the day!

Pet Honesty
United States
4 days using the app
Phantom Tools replied March 27, 2024

That's fantastic to hear! Thanks for sharing your positive experience. Happy to hear the app's been a breeze for you!

February 1, 2024

such a smooth app! I want to learn more about the Shop feature. I'm using everything else and it's amazing

EDASI
United States
6 days using the app
Phantom Tools replied February 13, 2024

We're delighted to hear that you're enjoying the app! The Shop feature is a great addition, and we'd be happy to provide more information to help you get the most out of it. Thank you!

January 23, 2024

I use the Tolstoy application for my Shop app store, and we are happy that it is an application specifically chosen by Shopify, and it also allows us to easily upload our videos to the Shop app for free. I am very satisfied and very happy, Thank you Tolstoy Team!

Minihomy
United States
6 days using the app
Phantom Tools replied January 26, 2024

We're delighted to hear that you're satisfied with Tolstoy for your Shop app store, especially appreciating its selection by Shopify and its seamless video uploading feature, making you very happy – thank you!

November 18, 2024

Our brand has been using Tolstoy for the past 2 months, after implementing it, we've noticed a drastic increase in CVR + AOV. The videos make it engaging for potential customers to see how others viewed/liked our product as well as them also being able to see how it could also improve their life. I highly suggest giving them a shot! Not to mention, their customer support team is amazing, I had a few questions and minutes after sending them, they were answered and resolved.

coBIO™
United States
About 1 month using the app