Reviews (191)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing online shopping by integrating shoppable videos and user-generated content, which boosts sales, customer confidence, and engagement. They appreciate its ease of setup and user-friendly interface, including features like video carousels and interactive FAQs. Positive feedback also highlights the responsive and helpful support team, particularly praising team members like Mikaela and Niezl for their assistance with customization and technical issues.
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Mikaela and the Tolstoy team were awesome to work with. They quickly helped me customize the video carousel on my site, and it looks perfect now. Communication was smooth, and they made the whole process super easy. If you’re looking for great features and even better support, Tolstoy’s the way to go!
This app has become the most widely integrated app across our site. We're using it on nearly every product page, on our instructions and educational pages, and more. It's really easy to use and implement, and the support team is immaculate. Whenever I've had questions they've been so polite and great at follow up too. Thank you tolstoy team -- customer for life!
Thank you so much for your kind words! We're thrilled to hear how much you love the app and appreciate your support. We're here for you, always!
Very helpful Team! Thank you to Mikaela and Niezl, you guys are amazing.
I talked with Mikaela from Tolstoy about changing location of arrows on my main page carousel, as they were not very intuitive, and the Tolstoy team was absolutely helpful beyond my expectations in customizing it. Not only did they send me an updated code, but also helped me implement all the changes, and now the arrows are exactly where I wanted them.
Everything happened very efficiently as well - from my email to proposing and implementing the custom to solution in a matter of one or two days.
Apart from customer support, the app itself is rather easy to navigate. So far I like the design and functionality.
Thank you so much! We’re thrilled to hear that our support team was able to assist you with customizing the carousel arrows on your main page. We’re glad the process was quick and efficient, and that you’re happy with the results. It’s great to hear you’re enjoying the app’s design and functionality too!
We have some challenges during implementation but the Tolstoy team has been very helpful and supportive in helping to resolve all the issues. I like the UI, not much customization is needed, it goes with any theme. It is also super easy to import your videos and it has been running smoothly on our site.
I was having issues with my video and spoke with Mikaela to troubleshoot. She was more than helpful, and went as far as to actually install the correct video on my site and on mobile. I expected the usual support response that tells you to read an article, but this 1-on-1 HUMAN interaction was so appreciated!
The support from Niezl has been amazing. We have only just set up Tolstoy, but so far so good!
Niezl was a gem! Very clear and helpful communication. The team helped us troubleshoot and get set up quickly. Much appreciated.
Niezl from Tolstoy is amazing! Helped get set up and running on our site! Great app and great support! Thank you!
Thank you for your feedback! We're thrilled that you're enjoying the app. Our support team is always ready to assist you whenever you need help.
Support was excellent. I am loving the app so far and being able to get some videos on my website.
Thanks so much! We’re glad you’re loving the app and getting those videos up on your website. We're here if you need anything!
Love this app. Great way to showcase UGC on homepage and product page. The customer service has been very responsive, even setting up an onboarding call to answer my questions. Highly recommend.
Thanks a lot for the kind words! We're really happy you're loving the app and finding it useful for showcasing user-generated content on your homepage and product pages. It's great to hear you've had a positive experience with our customer service team too.