Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,826)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its multilingual capabilities and currency conversion, essential for international business expansion. They praise its user-friendly interface, effective translation features, and unlimited translations, particularly beneficial for stores with extensive product content. Customization options that align with store branding and responsive customer support further enhance its value. It's noted for seamless integration with Shopify and managing multilingual content effectively.
Refine
-
By rating
Great support. I had to leave my desk while waiting to be transferred to an agent. When I got back, I had an email in my inbox with the request for more information. I was able to quickly reconnect with the agent, and in less than 10 minutes, he fixed my problem.
Problem with language-switcher that disappeared from the website. Contacting Transcy support, and issue was resolved the same day.
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io
Regards,
Jena
Transcy by OneCommerce
Transcy has very helpful customer service that assisted us with customizations of the switchers on our site. We are using the app for more than a year now and we are very satisfied. Thank you for the great support.
Hi there,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by OneCommerce
Transcy is by far one of the best translation apps I've used on Shopify. The translations are accurate and professional, and the interface is very intuitive. What really stood out to me was the amazing support — quick, friendly, and incredibly helpful. I had a few questions, and the support agent Giselle guided me through everything patiently and clearly.
Highly recommended if you're looking to sell internationally and want to offer a seamless multilingual experience to your customers. 10/10!
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
We tried so many different translation apps and there was always something wrong in the translation or the app was altering the structure of the website (which you never want). This one is the best in terms of translation, but also in terms of usage! The connection with Openai makes the translation super accurate and it keeps the tone of voice of the website (which is very important). The app itself is easy to navigate.
Also, the customer service is top notch. They make sure to help you out and to see if everything is set up right. Would 100% recommend this app.
Translating the store is a real chore and Shopify does not support all required translations. That is why we decided to give Transcy a try. So far, it has worked really well although it is not always intuitive to operate. The support is really good though so that problem is mitigated by the professional assistance one can get.
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
Eleanor has been a big help with answering and fixing any inquiry i have had so far with them.
App itself is full of handy features & has been powerful for our business to reach other countries in the EU. Love and recommend it!
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
This is the biggest scam I've had to bear since I started using shopify which was more than 3 years ago. Transcy misled me into buying the annual plan when I tried to pay for my monthly plan but it suddenly switched into annual but since I had already pressed on pay it loaded the annual plan and paid for it which is 10X what I wanted to pay for this crappy software.
Then I let them know about the mistake I had made 3 seconds later and they told me that they will not assist me at all. Then I threatened to stop the transaction through my bank account but they said that's not necessary because they will give me crdits for which I explicitly asked whether they would be usable for the shopify monthly plan payment and they confrimed that after which I trusted them. Told me to uninstall the app and I would receive the credits and 3 months later I am still paying for the shopify monthly plan and I've received 0 credits from these scammers.
I can't believe shopify allows such things to even happen on their store and then say that they bare no responsibility for what happens on the shopify app store... Ridiculous stuff is happening and I still can't believe it although I've been a victim of all of it.
Watch out guys.
Hi sir,
This is David and we sincerely apologize for this inconvenience causing to your experience
- We have realized that the situation you described, with the unexpected annual plan purchase and the subsequent issues with credits
- Upon reviewing your billing history, we've confirmed that you haven't been charged for Transcy since downgrading to the Monthly Growth plan on December 30, 2024. We are currently working with Shopify to understand why the downgrade was reported as unsuccessful on their end, as this may be the reason you haven't received the prorated credit
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
David
Transcy by OneCommerce
I've been using the AI Transcy app for a while now, and I have to say — their customer support is absolutely top-notch! Anytime I had a question or needed help, their team responded quickly, patiently, and with a real desire to solve the issue. It's rare to find such responsive and genuinely helpful support these days. The app itself works great for translations and localization, but what truly sets it apart is the incredible support behind it. Highly recommended!
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
One of the worst translation apps I've used.
They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment.
Please be extremely careful when choosing your translation app.
You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Hi sir,
This is Brown and we're deeply sorry for any inconvenience causing to your experience
- We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control
- We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes
- Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brown
Transcy by OneCommerce