Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,846)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its advanced translation capabilities, especially its unique ability to translate third-party app content. It supports multiple languages and currencies, making it ideal for global expansion. The integration with DeepL provides superior translation quality compared to basic Google Translate. The app features a user-friendly interface that integrates well with Shopify, offering both automatic and manual translation options, including efficient find-and-replace functions. Customer support is frequently highlighted as responsive and helpful, with live chat available and team members like Giselle and Cris receiving specific commendations for their service. This app is valued for enhancing the international shopping experience through its robust features and excellent support.
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Few issues with the app, and support is not that good.
Hi there,
My name's Brian from Transcy and we're sorry for those inconvenience during using app
For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
We have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Brian
Transcy by OneCommerce
The app seems quite good and partly functional. However, I'm wasting a lot of time with the customer service, which is very slow. I don't know if I've done something wrong, but I respond instantly to their messages, yet I have to wait 8-9-11 minutes and more. I've been in contact with customer service for over 56 minutes now, and they probably lack sleep, taking micro-naps between each response. If you handle multiple clients at once, I suggest indicating a real waiting time to your customers and treating them one by one, or investing more in the development of your customer service. I hope not to have any more problems with this app because I might have time to run my business into the ground before receiving a solution to my problem. Have a good day and thanks for wasting my time.
Hi there,
My name's Carrick from Transcy and we personally apologize for this inconvenience with our agent
However please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.
Regards,
Carrick
Transcy by OneCommerce
Użyłem aplikacji w celu translacji mojej strony e-commerce. Kilka problemów technicznych zostało rozwiązanych przez agenta. Głównym problemem jest panel administracyjny - bardzo nieintuicyjny i ciężko znaleźć lokalizacje translacji co do czego się odnosi.
Hi Teresa,
I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
For your concern as you did not know how to locate your needed word to translate in app, as usual we clearly divide resource types such as product or checkout page, then you should go its details and edit your translation content manually easily. I have seen that you're having an active chat with my colleague, please let them know if you need further support.
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy - Translate Language and Convert Currency
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Hi Xuedan,
Here's Godiva from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for leaving us a review.
However, we seem not to understand your review content. You are having an active chat with my colleague, please elaborate it and let them know if you need further support.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Godiva
Transcy - Translate Language and Convert Currency
I like this app. The only thing is that there is now way to translate a word once on the entier website, I have to translate it everywhere it appears.
Hi Valentine,
Here's Oriana. Thank you so much for your review.
Based on your concern, I seem not to catch your point clearly, as I have seen that my colleague is following up your case, please let them know if you need further support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
It would be great if there were five languages free so we could make more money to upgrade to a price package.
Hi there,
This is Elisa from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review as well as feedback.
For free plan, although you can add only one target language to translate, we offer more highlighted features such as edit translation, customize switcher style, convert up to 167 target currency or Auto Switch Currency by location, etc,... Especially, we allow users to test out all Premium functions in 7 days for FREE on Transcy.
As you're having an active with my colleague, please let them know if you need further support.
Looking forward to hearing from you soon.
Best Regards
Elisa
The app is quite intuitive and easy to use. I would still have liked to receive by email after the installation a short guide of the steps to properly install the application. However, I received help very quickly from Lisa to help me integrate the application into my theme (which is not supported by the application). The application translated the majority of my products well, but I had to translate all the variants individually on my 300 products. Parts of my website weren't translating correctly and developers helped me fix it in less than 24 hours. Still satisfied with the application and the support received.
Hi Sarah,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review with our app.
As usual, our app will automatically translate not only your variants but also the rest of sections on your stores , besides that we allow users to edit its translation in case the automatic translation cannot reach their expectation.
In addition, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Great app! Currency and language all in one solution. Love the fact that it changes language based on where the customer is located. Support is always there to help and replies are speedy! Will definitely recommend this app 05/10/2022 - Transcy recently had an update which resulted in some of my currencies showing 3 decimals. I have contacted support and got the following reply " Sorry this cannot be changed" For this reason we're forced to look for a different app. I'm rather disappointed that something as simple as decimals cannot be rectified. This issue provokes my customers and scares them away. Transcy is a great app, the support team is always quick to answer, but if your business is world wide, best to look for an app that has only 2 decimals for pricing.
Hi Gidion,
I'm Marcus from Transcy and we're sorry for any inconvenience causing to your experience
In relation to your issue, around 2 months ago, we have updated our app by turning 2 decimals into 3 decimals and we have got some feedback about this, our team has realized this and will add more option with 2 decimals in the next releases, once it's officially released you will be informed accordingly, so we highly appreciate your empathy on this situation
As a temporary solution, you could use Custom rounding function to edit it manually. Kindly go to Currency setting> Edit> scroll down and you will find a place to edit
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy by OneCommerce
I uninstalled this app after using 10 months. So many issues occurred and made me so upset all the time. It was just the waste of time and money. But I would like to say thank you to Johnson. He was the only person who tried to understand the issue correctly and help me. But he was busy and not always available. Transcy should hire more advanced customer support like him. He did not hurt my feeling, while other did. But I also know it is not totally their fault. When their shift was over, the issue was transferred to the next available customer support who did not understand what really happened exactly. So I had to explain the issue to the new customer support. But she/he was gone also when her/his shift was over. And then another new support person asked me the same thing. I had to repeat and repeat the same things. Never ending. Transcy should not waste the customer's time like that. They also give the stress to their own support people with this system. If customer has the issue, somebody needs to be responsible until it is fixed. I hope they respect my opinion to improve their support system to make the customers & support team more comfortable.
We really liked the app, but unfortunately, it doesn't suit our needs. We have built our store using GemPages, and it doesn't allow for manual translations or amendments to translated content on GemPage. This lack of functionality renders app useless. This limitation should be clearly stated in the advertising. They offer a 30-day money-back guarantee; we'll see if this is just a sales tactic or if it's actually honored.
Hi there,
My name's Saha from Transcy. We appreciate your feedback about your experience when using Transcy
In relation to your main concern, because we have not yet integrated with Gempage yet, so you cannot edit its translation manually, the content from third party page builder will be translated automatically by AI translation. However I have noted this point to take it into consideration by planning for this integration in the future update
We have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Saha
Transcy by OneCommerce