Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,960)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.
Refine
-
By rating
This app is a fraud. I took the starter plan with 100.000 words. It said that I could translate till 5 languages. After that, the translation was not completed due to excess of words. Everything okay till here. I decided to delete 3 languages that I considered less important and retry to complete the translation at least or the other 2. MY WORDS WERE STILL AT 0 !!! I contacted the "24/7 costumer service". NO RESPONSE AFTER A WHILE. I mentioned the situation to her expecting that as it LOGIC, I would get the rest of the words back since I paid for the plan and couldn't get completed my website translation. Jennifer's solution as a team of the costumer service of TRANSCY app, was about money. She wanted me to pay more by upgrading my plan or buying more words.. HELOOOO?????
Is that what the customer service is for and the app about. I have reed thr reviews with 1 star and there's people who had even worst experiences with this app. Some of them even lost their pages. This app is completely not recommended.
Hi there,
My name's Robert again and we are truly sorry for this inconvenience caused.
Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Robert
Transcy - Translate Language and Convert Currency
I literally wasted about two hours of my time. I want to translate my site into Arabic, but unfortunately the conversation was a waste of time because the employee did not answer my questions in the first place. Every half hour he sends me a message and send me a link that has nothing to do with the question. In the end, I ask him to refer me to speak to another employee, and then he tells me please come back at work hours.
Hi there,
Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, now we're so happy to inform you that we have released Premium function trial for FREE 7 DAYS for all users who're in Free plan or Starter plan.
So you could feel free to experience all powerful functions such as Auto Translate, Translate 3rd Party Elements , Media Translate for FREE in 7 days. For more detail can be found with this link https://support.fireapps.io/en/article/could-i-test-out-all-premium-functions-in-7-days-for-free-on-transcy-x4sgie/
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Raymond
Transcy - Translate Language and Convert Currency
this is absolutely a waste of time and money, the app is unable to translate our products by bulk, even though we committed to pay the most expensive plan
Hi Mohamed,
This is Saha and we would like to apologize for any inconvenience causing to your experience
In relation to your issue, we have seen you have not contacted us to report yet. Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please let him know if you need further support
Regards,
Saha
Transcy by OneCommerce
Dejó de funcionar. El botón de traducción ya no parece en mi pagina de shoppify. No sé mas que decir para junta 100 caracteres
Hi Nadav,
This is Doris and we're deeply sorry for your unexpected experience with our app
Regarding to your main concern as switcher (language selector) not showing, it's now fixed, please kindly check it again
I have seen that one of my colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support.
Regards,
Doris
Transcy - Translate Language and Convert Currency
Free version only applies to the stores created within 60 days. Also I activated the free period to see the performance before buying. The app added words before and after every single translation without giving a warning. It destroyed my previous translations which cost me hours to fix.
Hi Burak,
I'm Maria and we are deeply sorry for your bad experience with us.
Regarding to your main concerns as following:
1. For Free plan, we offer a Free plan for stores that created within 60 days in the hopes of helping them in the early stages. Besides that for paid plan, we would love to give you a brand-new 14-day Trial for FREE and a 30-day money-back guarantee for the latest billing if you are not satisfied with our service.
2. Secondly as you said that " The app added words before and after every single translation without giving a warning", I seem not to catch your point clearly, please explain it more details along with its screenshot for better understanding. Also, it seems you have not reported us yet to check this issue further, so could you please consider to reinstall our app and let us have a chance to support you with the highest priority?
I have seen that one of my colleague is reaching out you but unsuccessful, please check your email and the relevant channel for further support. Looking forward to hearing from you soonest
Regards,
Maria
Transcy - Translate Language and Convert Currency
the machine translation is not correct, there is no response from customer services , app slower down speed , hard to use
Hi there,
This is Henry and we would like to apologize for any inconvenience causing to your experience
In relation to your concerns as following:
1. For the machine translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
2. As we have seen one of our colleagues has replied to your question for a few minutes and sent follow-up emails two times, even if we have realized you read email, but you might miss our emails, please kindly recheck your email box
3. For the loading speed, generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly
We have seen that one of our colleagues is following your case, please let him know if you need further support
Regards,
Henry
Transcy by OneCommerce
Jennifer from support is really slow. I have asked to connect with another agent, but nothing happens. Translation doesn't work properly on mobile pages, but I can't find help for this. And all the problem is not over here. Today I am dealing with Johnson from support. I have site speed decreased from 77 to 49. And all the language selections are messed up.
Hi Andrius,
I'm Brian and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.
2. Translation issue because there is a conflict between our app and your page speed optimized code. I have seen that one of my colleague is reaching out you but unsuccessful, please check your email for further support. Looking forward to hearing from you soonest
Regards,
Brian
Transcy - Translate Language and Convert Currency
Language not even accurate, worse than google translate not even kidding, 24/7 support was a joke. Would not recommend it at all to be honest, Ive asked them to remove the charges to my account pricing 17$, ill update if they havent removed it.
Hi there,
Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.
Regarding to your concern, if the translation has not been accurate, you can edit it via our app back-end, please refer to this article link https://support.fireapps.io/en/article/how-to-edit-translated-content-manually-in-transcy-app-1liobha/ for more details.
Another concern is your charge, I have seen you are having an active chat with my colleague, please reply to them for further help.
Regards,
Miranda
Transcy - Translate Language and Convert Currency
This app is terribly cumbersome and not easy to use. Without support you are lost. They're all trying, but they made my shop unusable for 24 hours. Never again. I was fooled by the previous reviews.
Hi there,
I'm Brian and we are deeply sorry for your bad experience with us.
As I have checked your case and seen that our agent was trying to help you and replied to you as much as they can. For your last request as checkout page was not translated properly, it's because your checkout link has been set at default by theme, so it still keeps in German and we have to add the dynamic link for them to translate properly. However once it was fixed already, you have not checked it yet and uninstalled our app.
I have seen that one of my colleague has reached out your case by sending follow-up emails, please kindly check it for further support. Looking forward to hearing from you soonest
Regards,
Brian
Transcy - Translate Language and Convert Currency
The free plan is horrible
my default language is traditional Chinese and add English language.
The AI translate auto translate my brand name (HETKINEN, which is not in Chinese) to English (wait a minute), and I cannot override it. Besides, when I continually add item to cart on the product page, the buy now button wording would duplicate to "buy nowbuy nowbuy nowbuy now buy now. nowbuy now...."
Hi Hiu,
This is Fiona from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store.
As I have seen that my colleague has helped you fix your two main issues as following:
1. We keep the brand name "HETKINEN" not being translated, so its meaning will be kept as HETKINEN in English language.
2. The "buy now" button is duplicated "buynow buynow", it's completely fixed, you can recheck all your issues on incognito browser to have the exact result
We have sent you some follow-up emails, please get back to us as soon as possible, so we can help you further until all your issues are completely fixed
Looking forward to hearing from you soon.
Regards,
Fiona
Transcy - Translate Language and Convert Currency