Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,965)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

October 1, 2023

this is absolutely a waste of time and money, the app is unable to translate our products by bulk, even though we committed to pay the most expensive plan

acacuss
Germany
1 day using the app
OneCommerce.io replied October 4, 2023

Hi Mohamed,

This is Saha and we would like to apologize for any inconvenience causing to your experience

In relation to your issue, we have seen you have not contacted us to ...

July 13, 2022

Dejó de funcionar. El botón de traducción ya no parece en mi pagina de shoppify. No sé mas que decir para junta 100 caracteres

capsulmx
Mexico
1 day using the app
OneCommerce.io replied July 15, 2022

Hi Nadav,

This is Doris and we're deeply sorry for your unexpected experience with our app

Regarding to your main concern as switcher (language selector) not showing, it's ...

March 28, 2022

Free version only applies to the stores created within 60 days. Also I activated the free period to see the performance before buying. The app added words before and after every single translation without giving a warning. It destroyed my previous translations which cost me hours to fix.

miseca
Türkiye
1 day using the app
OneCommerce.io replied March 28, 2022

Hi Burak,

I'm Maria and we are deeply sorry for your bad experience with us.

Regarding to your main concerns as following:

1. For Free plan, we offer a Free plan for stores ...

August 24, 2023

the machine translation is not correct, there is no response from customer services , app slower down speed , hard to use

CUBIC
Hong Kong SAR
1 day using the app
OneCommerce.io replied August 30, 2023

Hi there,

This is Henry and we would like to apologize for any inconvenience causing to your experience

In relation to your concerns as following:

1. For the machine ...

Edited June 25, 2022

Jennifer from support is really slow. I have asked to connect with another agent, but nothing happens. Translation doesn't work properly on mobile pages, but I can't find help for this. And all the problem is not over here. Today I am dealing with Johnson from support. I have site speed decreased from 77 to 49. And all the language selections are messed up.

Jeans4you.shop
United States
About 21 hours using the app
OneCommerce.io replied June 27, 2022

Hi Andrius,

I'm Brian and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our ...

Edited December 17, 2020

Language not even accurate, worse than google translate not even kidding, 24/7 support was a joke. Would not recommend it at all to be honest, Ive asked them to remove the charges to my account pricing 17$, ill update if they havent removed it.

BackMassagerPro
Sweden
About 19 hours using the app
OneCommerce.io replied December 21, 2020

Hi there,

Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...
March 16, 2022

This app is terribly cumbersome and not easy to use. Without support you are lost. They're all trying, but they made my shop unusable for 24 hours. Never again. I was fooled by the previous reviews.

KAFFEEPAUSE
Austria
About 18 hours using the app
OneCommerce.io replied March 16, 2022

Hi there,

I'm Brian and we are deeply sorry for your bad experience with us.

As I have checked your case and seen that our agent was trying to help you and replied to you as ...

October 1, 2021

The free plan is horrible
my default language is traditional Chinese and add English language.
The AI translate auto translate my brand name (HETKINEN, which is not in Chinese) to English (wait a minute), and I cannot override it. Besides, when I continually add item to cart on the product page, the buy now button wording would duplicate to "buy nowbuy nowbuy nowbuy now buy now. nowbuy now...."

IOSOI Skin Lab
Hong Kong SAR
About 17 hours using the app
OneCommerce.io replied October 1, 2021

Hi Hiu,

This is Fiona from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store.

As I ...

April 1, 2022

Too many issues with this app. Edits cannot be done on pages done with a PageBuilder, it's not compatible with 3rd party apps. The team tried to solve this and deleted our tab app without our consent to make their app work - if we hadn't asked what they did to make the app work they wouldn't have told us. All in all very unprofessional, low quality auto-translations and basically a waste of 7+ ...

HOUSEOFVINCENT
Denmark
About 16 hours using the app
OneCommerce.io replied April 4, 2022

Hi Julie,

This is Kevin and please accept my deepest apology for this inconvenience.

For unexpected support from my agent, I personally talked directly to them in order to ...

Edited December 10, 2020

if there was a zero star , i would definitely give them zero , their support team offered me to help installation . after few hours i noticed that they have messed up my store`s coding and my store got broken because of them . as a result , lost few hundreds dollars in sales and now they are just saying sorry . the worst app ever . never go for it .NEVER EVER. (10 of December update to my comment ...

ShahAdvisor
United Kingdom
About 16 hours using the app
OneCommerce.io replied December 9, 2020

Hi there,

Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

Regarding to your ...