Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,960)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

April 1, 2022

Too many issues with this app. Edits cannot be done on pages done with a PageBuilder, it's not compatible with 3rd party apps. The team tried to solve this and deleted our tab app without our consent to make their app work - if we hadn't asked what they did to make the app work they wouldn't have told us. All in all very unprofessional, low quality auto-translations and basically a waste of 7+ ...

HOUSEOFVINCENT
Denmark
About 16 hours using the app
OneCommerce.io replied April 4, 2022

Hi Julie,

This is Kevin and please accept my deepest apology for this inconvenience.

For unexpected support from my agent, I personally talked directly to them in order to ...

Edited December 10, 2020

if there was a zero star , i would definitely give them zero , their support team offered me to help installation . after few hours i noticed that they have messed up my store`s coding and my store got broken because of them . as a result , lost few hundreds dollars in sales and now they are just saying sorry . the worst app ever . never go for it .NEVER EVER. (10 of December update to my comment ...

ShahAdvisor
United Kingdom
About 16 hours using the app
OneCommerce.io replied December 9, 2020

Hi there,

Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

Regarding to your ...

June 5, 2022

Worst app! Doesn't solved my issue and wanted full access of my site!!! I don't give access and they remove my switcher!! I can't believe they did this!

Liberté Vogue
Singapore
About 15 hours using the app
OneCommerce.io replied June 7, 2022

Hi Sandra,

This is Justin and we're deeply sorry for your unexpected experience with our app

In relation to your concerns as following:

First of all, we fully take ...

April 18, 2022

No idea if the app is good, but there is no free plan as promised in the description. But the support team was quick to explain at least

The Bloody Good
Germany
About 14 hours using the app
OneCommerce.io replied April 18, 2022

Hi Nadine,

This is Helen and we're deeply sorry for your unexpected experience with our app

Regarding to your concern, we're offering 4 plans including Free plan as well. For ...

Edited January 2, 2022

Buggy! Translated only parts of the page. Screwed up the reviews from Judge.me altough they write that they integrate with Judge.me and now all my reviews are gone after I allowed them access to my site. Now I have to ask support from Judge me to rectify the problem and hope nothing worse then that.

Barista och Espresso
Sweden
About 8 hours using the app
OneCommerce.io replied January 3, 2022

Hi Noah,

I'm Andrew from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store.

As I have ...

Edited April 29, 2022

The support is awesome, got helped all the way through the process of installing it. I have only tested the app a for a couple of minutes but the translations seem accurate. The one thing that king of dissapointed me was that on the shopify store it gives a free plan as an option, but that plan is only available for very new stores. *UPDATE*
I decided to update my review to 1 star because of the ...

upgraderc
Belgium
About 8 hours using the app
OneCommerce.io replied May 5, 2022

Hi Antonio,

Here's Vincent and we sincerely apologize for this inconvenience causing to your store.

For unexpected support from my agent, I personally talked directly to them ...

February 23, 2021

Useless. It drained all my words by translating english to english. Also ongoing translation was not able to be cancelled. No warning that only 3% of the website was going to be translated (We accidentaly chose a category og 67.000 pages and was not able to stop it. We spoke to support and they stopped replying. Also, the support was calling me "Dear" all the time, who does that? Wasted 40 USD.

Invasion Games SE
Sweden
About 7 hours using the app
OneCommerce.io replied February 24, 2021

Hi there,

I'm Jess from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for the inconvenience caused to your store.

As I ...

August 30, 2021

Not usefull for shop with 1000 products and huge menu! Saving each manual line to edit take 7-20 seconds. You can not search for missing wrong translations. Please write in desc . that app is usefull only for small shops for 10-50 products maybe...

Surfnow.eu
Slovenia
About 6 hours using the app
OneCommerce.io replied August 31, 2021

Hi Patrik,

Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store. ...

January 27, 2023

4 hours to translate 1 single page (with the help of the support team)..

I don't write reviews often, but for this one I have to. I've tried this app due to the good reviews, but was far from good unfortunately. The interface was difficult to navigate and I had trouble finding the right sections to translate. Additionally, the support team tried tried their best, but didn't also know how some ...

Maxxim Paris
Netherlands
About 5 hours using the app
OneCommerce.io replied January 30, 2023

Hi Sam,

I'm Brian from Transcy and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from ...

September 26, 2021

The chat support seems more interested on getting reviews than ensuring I got the app correctly installed. Right after each question I had related to the recent installation they just kept asking for this review. Poot translation. Uninstalled within the first 2 hours.

vegano.digital
Costa Rica
About 5 hours using the app
OneCommerce.io replied September 27, 2021

Hi Victor,

This is Amanda from Transcy - Translate Language and Convert Currency Customer Support Team. I sincerely apologize for this inconvenience causing to your ...