Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,971)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective multilingual support, which simplifies managing translations and currency conversions for global audiences. Its user-friendly interface and responsive customer support are frequently praised. The app also offers customization options, integration with third-party apps, and advanced translation services, enhancing the quality of translations and aligning with store branding, making it essential for expanding internationally.

Edited May 24, 2022

Die App macht einen hochwertigen aber einfach zu bedienenden Eindruck! Sehr selbsterklärend und auch die Übersetzung ist top! Vielen Dank an Dory für den Support! Ich hatte die App kaum installiert, als ich von ihr bereits auf einen Fehler zwischen der App und meinem Theme hingewiesen wurde. Und dieser Fehler wurde von ihr direkt für mich behoben! Daumenhoch!
Update: Ich hatte Probleme den Switcher für mich gut zu platzieren und letztlich Sonderwünsche wo und wie er angezeigt werden soll. Ich habe noch nie solch einen guten, netten, schnellen Support erlebt wie hier! Und nein, ich bekomme kein Geld für diese Rezi! ;) Ich bin einfach sehr begeistert! Die App ist top, die Bedienung ist super easy und wenn man mal nicht weiterkommt, der Support ist einfach mega! Thanks to Dory, Anna, Jennifer & Teresa!

KENSONS for dogs
Germany
About 1 year using the app
OneCommerce.io replied May 24, 2022

Hi Andrea,

I'm Jonathan. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Jonathan
Transcy - Translate Language and Convert Currency

July 12, 2022

Neville was very helpful and professional. He did an excellent job helping me with my problem. Thanks for the outstanding service.

BattleStrongTogether
United States
About 1 year using the app
OneCommerce.io replied July 18, 2022

Hi there,

Here's Jena. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

March 24, 2022

I have never encountered such kind and helpful support within Shopify. Immediately after downloading the app they contacted me via live chat and helped me set everything up properly, I can only recommend it!

Mazina
Hungary
About 1 year using the app
OneCommerce.io replied March 25, 2022

Hi Katalin,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

June 7, 2022

Great app. Fast and effective customer support. Added translation to 5 more lang in 10 minutes. Highly recommend. Thank you!

excel-dashboards.com
Ukraine
About 1 year using the app
OneCommerce.io replied June 8, 2022

Hi Henry,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

November 25, 2021

the support is helpful, still to test if the translation is accurate, hope everything going to be fine

theLightzey
United Kingdom
About 1 year using the app
OneCommerce.io replied November 26, 2021

Hi there,

I'm Jonathan from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Jonathan
Transcy - Translate Language and Convert Currency

June 21, 2023

Assistenza velocissima ed utile, tutte le funzioni che potete desiderare, davvero consigliatissimo.

sunglassesbrands
Italy
About 1 year using the app
OneCommerce.io replied June 22, 2023

Hi Gennaro,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

March 30, 2022

Very nice!Great customer service.Flora helped me a lot and solved our problems in time, the APP works great!

Hbada
United Kingdom
About 1 year using the app
OneCommerce.io replied April 4, 2022

Hi Baidiao,

I'm Marcus. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

August 20, 2021

Good customer service and automatic currency conversion, but automatic language conversion is a bit of a problem

vipih.com
Hong Kong SAR
About 1 year using the app
OneCommerce.io replied August 23, 2021

Hi there,

This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

You are having an active chat with my colleague, please let them know about your current issue as automatic language conversion so that they can help you further.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

Edited December 14, 2021

Nice user interface.
Lot of options. One of the few to support Image Translation.
Really good customer service!

Elegant Tables
Canada
About 1 year using the app
OneCommerce.io replied October 25, 2021

Hi Davy,

I'm Jason from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app. For your feedback about our app such as the loading speed, we have noted this point and try to improve it for future update.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Jason
Transcy - Translate Language and Convert Currency

July 13, 2022

Great App, great support. Some things could still be easier and streamlined and the translation is not always correct. But there's room for improvement.

Audio Essence
Switzerland
About 1 year using the app
OneCommerce.io replied July 18, 2022

Hi there,

My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency