Transcy: AI Language Translate , 5,669 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this translation app for its ability to convert third-party apps and websites into multiple languages, enhancing the international shopping experience. It's praised for its integration with DeepL, ensuring superior translation quality. Merchants appreciate the automatic content checking and currency conversion features. The 24/7 customer support is noted for its responsiveness and assistance with setup issues. Some merchants reported compatibility with their Shopify themes.
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Pas encore beaucoup utilisé l'app, mais le support est top ! Et l'application semble fonctionnel et très professionnelle
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
Great app overall. I appreciate customer service through the chat, every technical problem was solved so far. Downsides: Automated French translation needs improvement to be completely accurate and fluent. I have to do adjustments and corrections manually which is time consuming and sometimes frustrating. I would still recommend the app as the value for money is good.
Hi there,
This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
Great service offered by the team! A little bit of a wait for an answer sometimes but otherwise very helpful team!
Hi D. Antonio,
Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review as well as feedback about our app in the general.
For your concern as slow response, we will improve our supporting skill more and more to reach your expectation.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
Very helpful customer support! Some minor bugs when running with various third party themes, but most of them managed to get resolved. Overall a good translator app.
Hi Erik,
Here's Roger from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Roger
Transcy - Translate Language and Convert Currency
per essere un applicazione per le traduzioni é peccato che sia localizzata solo in lingua Inglese ...
Hi Mauro,
This is Diego. Thanks for your review about our app.
In relation to your concern, I seem not to catch your point, please elaborate it so we can check and help you further. I have seen that one of my colleague is following your case, please let them know if you need further support.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
Regards,
Diego
Transcy - Translate Language and Convert Currency
I used this APP to have extra language translation. The team's instant support is excellent, helped me solve problem in few time!
Hi Yi,
Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
The translation is not accurate but helps a loot and it is a good app.
Support works well too, got all the help I needed.
Hi Jose,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review.
In case our translation cannot reach your expectation, you can edit your translation in-app. We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
This solution does not have an option to translate more than 1000 products in their most advanced pricing plan. The support department has reached to me to get the proper support. They explained the issue and a work around. Looking forward to the updated version.
Hi there,
This is Jena again and thanks for your feedback
We have surely noted your point and take it into consideration. Especially, we're going to plan for this improvement next few months. Once it's officially released, you will be informed properly
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce
I think the app does mostly well and customer support is quite goal orientated but we had some bugs to fix which really took a day..
Except for the bugs I would recommend it and also the kind lady from the support!
Works well and fairly good support, but the supporters are not technical so they are just the first layer and often they'll ask the dev team review issues. Main issue is when it translates elements on the site which it shouldn't such as sizes, etc.
Hi Senai,
Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your feedback about our support would be really meaningful to me.
Regarding to your issues, firstly our agents are preparing the basic technical knowledge and because your issue is related to code, so it needs Dev team to find the root cause and then fix it as soon as possible.
Secondly, your variants including sizes or color, is not translating properly because those variants are considered as third party elements, so our app will automatically detect it and translate it, in case you want those variants not being translated, just please let us know, so we will keep its meaning as the same as original.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency