Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its rich features and user-friendly interface. It's praised for translating all 3rd party apps, integrating with DeepL for superior translation quality, and automatic content checking for efficient updates. The app is also appreciated for its ability to optimize stores for other currencies and languages, and its customizable features that blend well with websites. Merchants commend the accurate automatic translations and the exceptional, responsive customer service that assists with customization and problem-solving.

Edited August 9, 2022

Ho iniziato da poco a usare ques'App. Per ora è interessante e mi sta soddisfacendo. Servizio clienti ottimo.

Alzavola
Italy
About 1 month using the app
April 7, 2022

Het vertaalt alles in je shop. Je moet het wel even na laten checken, gelukkig is bijna alles aan te passen, behalve de filter mogelijkheden. Dat is een groot nadeel. Klantenservice is top en ze reageren altijd erg snel!

Prettyplants.be
Netherlands
About 1 month using the app
OneCommerce.io replied April 13, 2022

Hi there,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

For your feedback, I have noted it them for concern team to take it into consideration. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

August 10, 2021

Fast and kind support. Lisa was very kind to help me setting up the currency function and answered my question very fast.

Rebel Company
Denmark
About 1 month using the app
OneCommerce.io replied August 11, 2021

Hi Laura,

Here's Seri from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Seri
Transcy - Translate Language and Convert Currency

April 26, 2021

Magnifique application, je recommande.
Application complète j'attente avec patience la mise à jour. Merci pour votre travail.

Owain
France
About 1 month using the app
OneCommerce.io replied April 26, 2021

Hi Siaka,

This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. Once we have an update for the function to translate review content from Ali Reviews, we will let you know. Your patience will be highly appreciated.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Johnson
Transcy - Translate Language and Convert Currency

July 25, 2022

Ottimo servizio clienti! Grazie John!! :) App carina e sembrerebbe facile da usare, ho appena iniziato!

Brush Yours Puppies
Italy
30 days using the app
July 7, 2021

I used this app to translate my website parapaquetes.com / supplies.shop from spanish to english. It was a bit confusing at first but after getting to know the app it became easier. Customer service was a bit slow until Andy showed up. I had a 404 error when switching from language to language and he helped me out quickly. I will upgrade to the essential plan once I have my media ready. I cant wait to test my website in different countries. Thanks a lot!

Para Paquetes
Mexico
29 days using the app
OneCommerce.io replied July 8, 2021

Hi Cristobal,

Here's Jewel from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jewel
Transcy - Translate Language and Convert Currency

July 1, 2021

Quick response , Correct solutions , kind and polite response.
Very useful APP. 100 % reliable app. Thanks!

Foods Japan
Japan
29 days using the app
OneCommerce.io replied July 2, 2021

Hi Kishimura,

This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Johnson
Transcy - Translate Language and Convert Currency

November 11, 2022

J'aime bien l'interface de l'application qui est très intuitif. Le SAV répond assez vite. Jusque là je n'ai pas eu de soucis avec l'app

Slibag
Belgium
26 days using the app
OneCommerce.io replied November 15, 2022

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

Edited November 23, 2021

I wasnt pleased with the literal Translation so far, but the Support Team tried everything to resolve my problems and satisfy me as their customer. Thank You

JenbooBoo
Germany
26 days using the app
OneCommerce.io replied November 23, 2021

Hi Jen,

My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. On the behalf of my team, I am deeply sorry for your bad experience with our app.

For further investigation your case, I have seen my colleague has sent you follow-up emails to explain more your case as well as some solutions in details, please kindly check it for further help.

Looking forward to hearing from you soonest.

Regards,
Selina
Transcy - Translate Language and Convert Currency

May 27, 2022

Jeg skulle have ændret mit sprog til svensk men det gik galt igennem kundeservice. derefter skulle der en udvikler på og i mens de var i gang med at oprette fejlen de selv havde lavet, var der fejl på min anden side da jeg køre shopify markets. Jeg mistede salg på dette, men det løste sig til sidst efter 2-3 timer. Så alt er godt og super fint nu

Felince
Denmark
26 days using the app
OneCommerce.io replied May 30, 2022

Hi there,

I'm Marcus. Thanks for your review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Marcus
Transcy - Translate Language and Convert Currency