Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,958)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

May 21, 2021

It would be great if there were five languages free so we could make more money to upgrade to a price package.

No Bull Health and Fitness
United States
About 1 year using the app
OneCommerce.io replied May 24, 2021

Hi there,

This is Elisa from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review as well as feedback.

For free plan, although ...

January 21, 2022

The app is quite intuitive and easy to use. I would still have liked to receive by email after the installation a short guide of the steps to properly install the application. However, I received help very quickly from Lisa to help me integrate the application into my theme (which is not supported by the application). The application translated the majority of my products well, but I had to ...

Au Beau Pré
Canada
About 1 year using the app
OneCommerce.io replied January 24, 2022

Hi Sarah,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review with our app.

As usual, our app will ...

Edited October 5, 2022

Great app! Currency and language all in one solution. Love the fact that it changes language based on where the customer is located. Support is always there to help and replies are speedy! Will definitely recommend this app 05/10/2022 - Transcy recently had an update which resulted in some of my currencies showing 3 decimals. I have contacted support and got the following reply " Sorry this ...

Stitchdelight.net
South Africa
About 1 year using the app
OneCommerce.io replied January 25, 2022

Hi Gidion,

I'm Marcus from Transcy and we're sorry for any inconvenience causing to your experience

In relation to your issue, around 2 months ago, we have updated our app by ...

Edited May 27, 2023

I uninstalled this app after using 10 months. So many issues occurred and made me so upset all the time. It was just the waste of time and money. But I would like to say thank you to Johnson. He was the only person who tried to understand the issue correctly and help me. But he was busy and not always available. Transcy should hire more advanced customer support like him. He did not hurt my ...

小鳥雑貨専門のお店 スウィート・バーディー・ブティック
Japan
10 months using the app
Edited November 22, 2022

Your customer support team and dev team are very helpful and efficient. We really appreciate your assistance. After using the app for months, we are able to manage most of the situations when using it, of course there are things of the app that need improvement, but with your hard work and good service attitude, we believe Transcy will continue to thrive!

Zupplo Creative Life Store
Hong Kong SAR
8 months using the app
OneCommerce.io replied April 4, 2022

Hi Peggy,

My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy ...

December 30, 2023

We really liked the app, but unfortunately, it doesn't suit our needs. We have built our store using GemPages, and it doesn't allow for manual translations or amendments to translated content on GemPage. This lack of functionality renders app useless. This limitation should be clearly stated in the advertising. They offer a 30-day money-back guarantee; we'll see if this is just a sales tactic or ...

Nordicon Limited
Hong Kong SAR
7 months using the app
OneCommerce.io replied January 1, 2024

Hi there,

My name's Saha from Transcy. We appreciate your feedback about your experience when using Transcy

In relation to your main concern, because we have not yet ...

Edited October 31, 2022

They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just ...

Big Dream Boat Man Coron
United Kingdom
6 months using the app
OneCommerce.io replied September 5, 2022

Hi Oliver,

I'm Lauren and we sincerely apologize for your unexpected experience with our app

Regarding to your main concerns as following:

1. For support skills regarding to ...

Edited November 7, 2022

Updated feedback after some months of using the Transcy app: I would give 5 stars to the team, AMAZING team, but the app itself is starting to get on my nerves seriously. Ok fine, the team is proactive and you can join them 24/7, they're polite and they fix most of the problems quite fast, but... new problems are showing up all the time! Things that were fine suddenly got translated wrong, ...

Ruby Mardi
Canada
6 months using the app
OneCommerce.io replied May 17, 2022

Hi Ruby,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to ...

Edited January 25, 2023

First 2 weeks: 5 stars:
This is the best service I have ever received on an app. I was very shy with all the different translation apps, and in the end I choose this one because of the price and that you are not charged for the AI translation. I would suggest it is best to have your store base language in english, I unfortunately did not have. But the app easily allows you to manual change the ...

greensandglobe
Netherlands
5 months using the app
October 5, 2022

außer einige Schönheit Fehler, ok. Die Übersetzung schlägt fehl bei größere Texte, die Geo Location sollte nicht nur den Standort sondern auch die Lieferadresse berücksichtigen, weil sonst falsche Versandkonditionen benutzt werden, am besten sollte der Kunde wählen können vor den Check Out.

Ikram Bellanova Cosmetics Shop
Germany
5 months using the app
OneCommerce.io replied October 6, 2022

Hi Livio,

I'm David from Transcy and we're sorry for any inconvenience causing to your experience

Regarding to your issue as following:

1. As you mentioned "The translation ...