Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,802)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective multilingual and localization features, noting its user-friendly interface and seamless Shopify integration. It offers unlimited translations and customizable elements like the translation switcher to match store branding. The customer support is praised for its responsiveness, particularly through live chat. Additionally, the app supports currency conversion and works well with third-party applications, aiding global business expansion.
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One of the worst translation apps I've used.
They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment.
Please be extremely careful when choosing your translation app.
You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Hi sir,
This is Brown and we're deeply sorry for any inconvenience causing to your experience
- We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control
- We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes
- Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brown
Transcy by OneCommerce
Avoid at all costs. This app nearly tanked my store.
It broke all currencies except two. As a result, most customers saw the wrong prices—until checkout, where the price suddenly jumped back to default. This alone slashed my sales by around 30% over the week it was installed.
After uninstalling, my sales rebounded by 50%. That says everything.
Customer support? A joke. First, an obnoxious AI chatbot wastes your time with canned responses. Then, when you do reach a human, they reply with condescension—acting like the issue is in your head. Meanwhile, I was getting angry emails from customers accusing my store of bait-and-switch tactics.
I even sent them a Loom recording clearly showing the issue. I know they watched it—Loom notified me. But hours passed with no response. That’s when I pulled the plug.
In five years of running e-commerce stores, I’ve only left one or two negative reviews. This? Easily the worst app experience I’ve had. Tech-wise, it’s slow. Conversion rate? Down 30%. No other changes were made during that time, so the cause is obvious.
Zero stars. I genuinely don’t understand how this app is still popular.
Hi sir,
My name is Brian. I read your review, and I want to offer my deepest and most sincere apologies for the genuinely damaging experience you had with our app.
There is no excuse for what happened. You are absolutely right to be furious. Losing 30% of your sales is a devastating blow, and having your store’s credibility damaged by customers accusing you of bait-and-switch tactics is something no merchant should ever face. We are horrified that our app caused this for you.
More than that, we failed you completely on the support front. Your experience with our support—from the unhelpful bot to a condescending human response—is unacceptable. The fact that you sent a Loom video clearly showing the problem and were met with silence is embarrassing for us, and I am so sorry. We let you down when you needed help the most.
Your detailed feedback forced us to launch an urgent investigation. You were right about the cause. We discovered a critical incompatibility between our app and certain Shopify Market settings that was causing the exact currency error you described. Your report was the catalyst that helped us find and create a solution for this. We are grateful for that, but we know this comes at a great cost to you.
I know we have given you every reason to never trust our app again. The trust is broken, and I am not asking you to forget this experience. However, I am asking for a chance to make it right.
If you would consider reinstalling the app, I would like to personally oversee the process of fixing this for you. My team and I will immediately implement the solution we found, ensure your currency settings are perfect, and triple-check that everything is working seamlessly. We want to prove that the app can work as intended.
I completely understand if you are not willing to do this, and we respect that decision. Your experience was one of the worst we have seen, and your review has been a painful but necessary wake-up call for our team.
We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brian
Transcy by OneCommerce
Nightmare, been dealing with "Anna" explaining that some sections in all languages are NOT translating, related products on our product page have no images, the only advice i get is "Please run it again" wasted so much time on this during this week, And i was going to pay for the biggest subscription. Everytime I reply to "Anna" Ethan the AI bot interupts the conversation. Uninstalling
Hi sir,
This is Cris and we apologize for any inconvenience caused to your experience
I am so sorry to read about the nightmare experience you've had with our app and our support team this week. Your frustration is completely understandable, and I want to sincerely apologize for the time you've wasted and the issues you faced.
It is unacceptable that you were met with repetitive advice while dealing with critical issues like sections not translating and missing product images. That is not the standard of support we aim to provide.
You are right to be upset about the support process. The experience you described with our AI bot interrupting your conversation with a human agent is a significant failure, and I deeply apologize for how maddening that must have been. The process between our human support and AI should be seamless, and we clearly failed you here.
The fact that you were considering our largest subscription makes this failure on our part even more regrettable.
To address this properly, this has been escalated internally. One of my senior colleagues is reviewing your entire case and will be following up with you directly via email shortly to offer a more concrete solution.
Best Regards
Cris
Transcy by OneCommerce
This app is a complete scam! I've been on a monthly plan for a long time, but the app constantly misleads users into upgrading to an annual plan, then charges the full annual fee at once.
I requested a refund and a downgrade back to the monthly plan, but they refused! They even demanded that I uninstall the app before they would partially refund me—completely unreasonable!
If I could give zero stars, I would. The product is unreliable, the interface keeps getting worse, and translation tasks take days to complete. Sometimes, it even overwrites my translations without my knowledge!
Hi sir,
This is Bevis and we are truly sorry to hear about your frustrating experience and understand your anger about being charged the annual fee unexpectedly. We take your feedback very seriously
- While we're glad we were able to provide a refund for the 11 remaining months of your annual subscription, we understand that doesn't fully resolve the initial issue. The reason we requested you uninstall the app before issuing the partial refund is to ensure there are no further charges to your account once the refund has been issued. This prevents any further confusion or billing issues, however, we understand this can be perceived as unreasonable, and we'll be exploring more user-friendly ways to accomplish this in the future.
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Bevis
Transcy by OneCommerce
disaster for 11 euro per month I can add only one language the default language is also counted and the other plans with more features the price is insane 30 euros per month .... for the new shop this is insane . unsubscribed !!!
Hi there,
This is Brian and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues as following:
- With the basic plan, you can add 2 target languages, default language is not counted. Also we have clearly stated on the pricing plan, please help me check it
- We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers.
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brian
Transcy by OneCommerce
Had some problems with the switcher but Andy got it fixed really quick. We are working on another fix righ now, the support is great. Not 5 stars right now because we are in the middle of a fix , so I migh come back and write a 5 star review.
Very good experience with support.
Just started with the app. I was looking for a good translation app for my Shopify store since the free Translate & Adapt app has a limit for 2 languages.
I needed a translation app which is affordable, good and fast customer service, minimum of 3-5 languages, easy to intall and work with, and most important, unlimited translated words.
After looking into all kinds of apps, compatible with shopify. I started with Weglot. But although they were kind, the response time was slow, only between 9am-6pm, and only by email. Moreover, within a few hours I reached the wordlimit, forcing me to upgrade to a more than twice as expensive plan.
Next in line was Transcy, and I am happy to go for this one. Easy to install. Let's you customize the switcher and most important, translated words are unlimited!!
An automated cs gives very fast and extended information. But when you need help of an actual support agent, this is done by chat which works better and faster than email. Shawn helped me out very quickly and all is working great now. Thank you Shawn!
So, hopefully Transcy will keep me happy over time :-)
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
Eleanor helped me a lot. I tested 4 applications. This is the only one that really translates all the widgets. You should take it without hesitation.
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
Teresa is great! She helped me hard code my switcher in no time. Wonderful service!
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
Trancy is a very useful app and does provide a lot of functionality. It is helpful for our international business.
Big shout out to Eleanor for being a great sport and resolving some issues we were having on the compatibility side recently. She diagnosed and solved the problem quickly.
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce