Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,655)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and localization features, noting its user-friendly interface and seamless Shopify integration. It offers unlimited translations and customizable elements like the translation switcher to match store branding. The customer support is praised for its responsiveness, particularly through live chat. Additionally, the app supports currency conversion and works well with third-party applications, aiding global business expansion.

August 16, 2023

Always prompt support. Support is very understanding and makes sure that they help in the best possible way they can.

Imerco-thecustomchef
United States
30 minutes using the app
FireGroup replied August 23, 2023

Hi Jeremy,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

September 27, 2022

Wonderful Support by Lee!! Always willing to help and guide and take that extra effort to make the customers happy.

HBC Vancouver
United States
21 minutes using the app
FireGroup replied October 3, 2022

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

June 19, 2025

RÉVVI
Netherlands
7 months using the app
FireGroup replied June 24, 2025

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kieran
Transcy by OneCommerce

June 10, 2025

URBAN RETREAT
United Kingdom
3 months using the app
FireGroup replied June 24, 2025

Hi there,

Here's Jena from Transcy. Thank you so much for your great rating

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io

Regards,
Jena
Transcy by OneCommerce

April 23, 2025

Maison Baum
Germany
Over 1 year using the app
FireGroup replied April 25, 2025

Hi there,

Here's Oriana from Transcy. Thank you so much for your rating

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io

Regards,
Oriana
Transcy by OneCommerce

Edited June 23, 2025

Saada Boutique
Germany
About 1 year using the app
FireGroup replied June 3, 2025

Hi sir,

This is Peter and we're deeply sorry for any inconvenience causing to your experience

Regarding the translation, we want to assure you that your shop's pages are indeed translated into the target languages. We understand that the translation loading might be experiencing some slowness, which can certainly impact the user experience. We are actively working to optimize this.

We also apologize if your previous interactions felt impersonal or if questions were repeated. We want to assure you that a human agent is now personally reviewing your case and is fully committed to resolving both the translation loading speed and your refund request.

Regarding your refund request, we understand your desire for this to be processed. One of our colleagues has actually been trying to follow up with you on this matter, but we haven't yet received a response from your side. To proceed with your refund, we kindly ask for your cooperation in responding to their outreach.

Best Regards
Peter
Transcy by OneCommerce

May 13, 2025

Itara Jewelry
India
10 months using the app
FireGroup replied May 19, 2025

Hi there,

My name's Selina from Transcy. Thanks for your rating

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our live chat or email us at support@transcy.io

Regards,
Selina
Transcy by OneCommerce

June 7, 2025

SITUS.TOKYO
Japan
4 months using the app
FireGroup replied June 16, 2025

Hi sir,

This is Brian and we're deeply sorry for any inconvenience causing to your experience

We have seen that one of my colleagues has reached out you via email, please let them know if you need further support.

Best Regards
Brian
Transcy by OneCommerce

April 20, 2025

I Sew Need It Crafts
United States
2 days using the app
FireGroup replied April 25, 2025

Hi there,

My name's Selina from Transcy. Thanks for your great rating

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our live chat or email us at support@transcy.io

Regards,
Selina
Transcy by OneCommerce

April 23, 2025

Lanxi Canada
Canada
About 20 hours using the app
FireGroup replied April 25, 2025

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Best Regards
Mirabel
Transcy by OneCommerce