Reviews (5,693)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its comprehensive features and superior performance. It translates all 3rd party apps, improving the international shopping experience. The intuitive UI/UX is seamlessly integrated into the Shopify backend. It offers superior translation with DeepL integration and an automatic content checking feature. The customer service is exceptional, with a responsive team available 24/7. Additional features include a currency converter and customizable options. Merchants praise its accurate translations and the support team's ability to quickly resolve technical issues.

November 9, 2020

Great assistance, quick and very professional! special thanks to Lisa for the patience and kindness at my first experience in this type of application!

Herbal Banks
Italy
2 months using the app
OneCommerce.io replied November 10, 2020

Hi there,

I'm William from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
William
Transcy - Translate Language and Convert Currency

July 25, 2022

Thank you so much
Wonderful cooperation from you with a welcome
Excellent work
Excellent work, high quality

INFOMOBILESTORE
Saudi Arabia
2 months using the app
Edited November 28, 2022

Ótimo aplicativo, atendentes rápidos e educados.
Fui atendido por Neville.
Que continuem assim, satisfação pelo atendimento, meus agradecimentos.

tiendacarmenchris.com
Belgium
2 months using the app
OneCommerce.io replied November 29, 2022

Hi Christiane,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

July 29, 2022

Klar und verständlich auch für Anfänger. Es hat alles sehr gut funktioniert. Die Supporthilfe ist einwandfrei.

Admesa Shop
Germany
2 months using the app
April 25, 2022

This app met my expectations.Thank you very much for your help Chouxie. Thank you for the support and everything, i change my languages and currency

jindorla
China
2 months using the app
OneCommerce.io replied April 26, 2022

Hi Shuting,

This is Matthew. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Matthew
Transcy - Translate Language and Convert Currency

May 9, 2022

This app has made it easy and quick for us to translate our shop (https://shop.twowheelsforlife.org) into different languages and currencies. We are a charity so it is a little expensive for us but we have had a great service from Lisa who quickly helped us with some issues we are having and is a pleasure to communicate with.

Two Wheels for Life
United Kingdom
2 months using the app
OneCommerce.io replied May 10, 2022

Hi Zoe,

This is Diego. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Diego
Transcy - Translate Language and Convert Currency

November 20, 2022

Harwin was super helpful when I encounter a problem. The app works like a charm and its one of the best at what it does

Hour Glass Shaped
United States
2 months using the app
OneCommerce.io replied November 21, 2022

Hi Jefferson,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

December 24, 2021

I found that Translate & Currency is very easy to use. I used to think that setting up a multilingual website was a difficult thing. Now it can be achieved by setting it up. Nancy patiently answered my questions and improved my work efficiency. Thank a lot.

MEILAIMDY
China
2 months using the app
OneCommerce.io replied December 26, 2021

Hi qiumia,

I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

September 7, 2021

It is awesome. After updating, I found you are offering unlimited words, up to 5 target languages, no extra cost. It surprised me, and better than my expectation. The customer service is excellent, very patient and professional. Thank you.

Custom-Made Jewellery
Canada
2 months using the app
OneCommerce.io replied September 8, 2021

Hi there,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

December 3, 2021

very quick and professional help in the facility. Really a great relief! Hours of translation now at the push of a button

MSE - The Beauty Company
Germany
2 months using the app
OneCommerce.io replied December 6, 2021

Hi Björn,

I'm Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Stephen
Transcy - Translate Language and Convert Currency