Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,958)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

March 30, 2024

i was charged and i no longer have this app!!! :(

Phili-USA Public Library
Philippines
7 months using the app
OneCommerce.io replied April 2, 2024

Hi Meng,

This is from Emma and we sincerely apologize for any inconvenience causing to your experience

Regarding to your concern, please let me make it clear you got the app ...

June 24, 2024

not worth it

Dubai Essentials
United Kingdom
3 months using the app
OneCommerce.io replied June 25, 2024

Hi there,

This is from Emma from Transcy

I'm sorry to hear that you found our product not worth it. We strive to provide products that meet customer expectations, and it ...

February 27, 2025

アプリはリーズナブルで多言語でまあまあの内容ですが、部分的に翻訳されていない部分が非常に多く全体が自動で翻訳されるわけではないので残念。Partly translatedやTranslation outdatedなどのセクションが多く、結局絞り込み機能を使い手動で翻訳をしないといけないでので時間が膨大にかかる。サポートですが、Chatではやり取りの途中で評価リクエストが届きこれをしないと先に進めないような対応をされ憤慨した。問題解決の途中で評価はできませんけど。Emailでサポートに連絡してもオートメールが来ただけでいまだに対応がない。このアプリのサポートの評価は、星1つです。以上

MisakaZoo
Japan
OneCommerce.io replied March 2, 2025

Hi sir,

This is Brian and we're deeply sorry for any inconvenience causing to your experience

- For the unexpected support from the agent, we will have a proper training to ...

May 7, 2024

Bait and switch. They claim that they offer you unlimited AI translations for 1 language, only to find out that the app is completely useless without the paid subscription.

Ghany Moteleb | Effective mental health treatment
Egypt
24 minutes using the app
OneCommerce.io replied May 8, 2024

Hi there,

This is Andy and I apologize for any inconvenience causing to your experience

- We understand that the free plan may not have met all of your expectations. Our free ...

March 1, 2025

i was charged even if i uninstall the app

ÌNURI
Romania
OneCommerce.io replied March 2, 2025

Hi there,

This is Brown and we personally apologize for any inconvenience causing to your experience

- For your case, as you uninstalled the app after 7 trial days, so you ...

Edited November 13, 2022

I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as ...

Audeor
Sweden
Over 3 years using the app
OneCommerce.io replied February 14, 2022

Hi Mårten,

Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...

February 1, 2024

The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.

Sleep First
United States
Over 2 years using the app
OneCommerce.io replied February 4, 2024

Hi there,

This is Brian and we're truly sorry for this inconvenience causing to your experience

In relation to your concern about the app notification, actually in order to ...

Edited January 2, 2025

They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service.

The app itself is great but no go for me, as we could not sort this out.

SEEDFUL Store
United Kingdom
Over 2 years using the app
OneCommerce.io replied March 25, 2022

Hi there,

This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience

- First of all, we have noted this information bringing to the ...

November 18, 2023

I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.

The customer support is downright atrocious. I implore you ...

TESmart.DE
Germany
Over 2 years using the app
OneCommerce.io replied November 20, 2023

Hi Alexander,

This is John and we would like to apologize for any inconvenience causing to your experience

We have not received any contact from you since October 25th, 2023. ...

June 3, 2021

The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.

Altterre
Canada
Almost 2 years using the app
OneCommerce.io replied June 4, 2021

Hi 朱大掰,

I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.

Regarding to your concern ...