
Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,958)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.
Refine
-
By rating
i was charged and i no longer have this app!!! :(
Hi Meng,
This is from Emma and we sincerely apologize for any inconvenience causing to your experience
Regarding to your concern, please let me make it clear you got the app ...
not worth it
Hi there,
This is from Emma from Transcy
I'm sorry to hear that you found our product not worth it. We strive to provide products that meet customer expectations, and it ...
アプリはリーズナブルで多言語でまあまあの内容ですが、部分的に翻訳されていない部分が非常に多く全体が自動で翻訳されるわけではないので残念。Partly translatedやTranslation outdatedなどのセクションが多く、結局絞り込み機能を使い手動で翻訳をしないといけないでので時間が膨大にかかる。サポートですが、Chatではやり取りの途中で評価リクエストが届きこれをしないと先に進めないような対応をされ憤慨した。問題解決の途中で評価はできませんけど。Emailでサポートに連絡してもオートメールが来ただけでいまだに対応がない。このアプリのサポートの評価は、星1つです。以上
Hi sir,
This is Brian and we're deeply sorry for any inconvenience causing to your experience
- For the unexpected support from the agent, we will have a proper training to ...
Bait and switch. They claim that they offer you unlimited AI translations for 1 language, only to find out that the app is completely useless without the paid subscription.
Hi there,
This is Andy and I apologize for any inconvenience causing to your experience
- We understand that the free plan may not have met all of your expectations. Our free ...
i was charged even if i uninstall the app
Hi there,
This is Brown and we personally apologize for any inconvenience causing to your experience
- For your case, as you uninstalled the app after 7 trial days, so you ...
I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as ...
Hi Mårten,
Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.
...
The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.
Hi there,
This is Brian and we're truly sorry for this inconvenience causing to your experience
In relation to your concern about the app notification, actually in order to ...
They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service.
The app itself is great but no go for me, as we could not sort this out.
Hi there,
This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience
- First of all, we have noted this information bringing to the ...
I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.
The customer support is downright atrocious. I implore you ...
Hi Alexander,
This is John and we would like to apologize for any inconvenience causing to your experience
We have not received any contact from you since October 25th, 2023. ...
The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.
Hi 朱大掰,
I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.
Regarding to your concern ...