Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,802)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its professional and accurate translations, crucial for international sales. They praise its user-friendly interface, seamless Shopify integration, and unlimited translated words. The customizable language switcher enhances branding consistency. The use of AI technologies like OpenAI and DeepL improves translation quality. Merchants also appreciate the responsive customer support and effective handling of translations and currency conversions.
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i just want to say tahnks for raymond, he helped me to fixed my problem with image translation
There were problems with the app not starting, and there is little integration with third party apps such as Judge.me. Not recommended.
Hi sir,
This is Brown and we're deeply sorry for any inconvenience causing to your experience
Regarding to integration issue, current integration with Judge.me has limitations, and I apologize if our description of this feature was not perfectly clear. To be transparent, our app currently assists by automating the initial translation of Judge.me content using third-party translation service. However, due to the complex technical nature of their platform, we do not yet have the capability to allow for manual editing of those specific translations directly within our app
We're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. Also, we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brown
Transcy by OneCommerce
great support and quick help. I really recommend using the app.
What great support! I had an issue with currency conversion and reached out to Trancy. They fixed it in less than 24 hours, even though the problem was related to the theme and not Trancy.
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
Issues keeps getting worse and it seems be a lot of bugs. Hopefully they will fix it all soon.
Hi there,
This is Danniel from Transcy and we're deeply sorry for this inconvenience causing to your experience
Regarding the issues you're experiencing, we see that a colleague is already looking into your case and has provided some solutions. However, we've encountered some technical aspects that require your access permission to fully investigate the root cause. Please check your inbox chat and email for a message from our team, and don't hesitate to let them know if you need any further help.
Regards,
Travis
Transcy by OneCommerce
I’ve received support a few times, but the assistance Polaris provided while setting up Transcy on our website truly stood out. She guided us through the entire process step-by-step, explaining everything clearly and making sure we understood each part. Her professionalism, patience, and attention to detail were exceptional. It was a fantastic experience, and I truly appreciate her dedication and support!
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
Édit : finalement trop de problèmes j’ai dû arrêter d’utiliser l’app et la désinstaller malgré les heures passées dessus. Un bug gênant sur mon thème, les traductions que je rentrais manuellement était écrasé par une traduction automatique de mauvaise qualité
L'app n'est pas évidente à prendre en main. Si on veut utiliser l'IA, il faut l'offre à 60€ min. sinon c'est très cher pour traduire 1€ les 1000 mots ... J'ai rencontré quelques bugs au démarrage mais le support a été au top et à tout régler dans la journée. Une amélioration qui serait bienvenue serait de pouvoir mettre un contexte aux IA pour la traduction, ici on peut corriger quelques mots en automatiques grâce au glossaire mais ce n'est pas suffisant.
Hi there,
This is Kieran from Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by OneCommerce
Deleting the app, support is SO incompetent! It takes a lot of time just to understand what i need from them.
BE AWARE! For those with multiple markets, this app only changes the display currency instead of the market page. If you have different prices for different markets it will not going to work.
On the top of this, the support is so incompetent they don't even understand the root cause of the issue.
I ask one thing, give them example, screenshots and end up answer for completely different issue.
Waste of time
Hi sir,
This is Brown and we're deeply sorry for any inconvenience causing to your experience
- For the unexpected support from the agent, we will have a proper training to improve the service to be better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- In relation to your issue, unfortunately, because of technical limit, we have not yet supported this function. As a temporary solution, you should change location instead. By doing so, the currency along with URL as subfolder will change accordingly
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brown
Transcy by OneCommerce
Still getting used to using this app but the support team really helped fixing issues. I am looking forward to using this app to scale my business to other countries. Thank you Andy for the fast and helpful service!
Hi there,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by OneCommerce
Eleanor is a great agent, she helped me do all the translations. Great thumbs up!
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Best Regards
Mirabel
Transcy by OneCommerce