Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,956)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual support, praising its user-friendly interface and integration with advanced translation services like OpenAI and DeepL for high-quality translations. They appreciate the customization options and the responsive, knowledgeable 24/7 customer service. The app also supports Shopify product variants, ensuring consistency across languages, and offers a smooth onboarding experience with thorough guidance from the support team.

November 15, 2024

7 star service! The agent was able to fix my issue while on live chat within minutes! amazing speed and efficiency.
Thank you

Magnnuss
Spain
23 days using the app
OneCommerce.io replied November 21, 2024

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Patrick
Transcy by OneCommerce

November 29, 2024

I've been using the Transcy translation app for my Shopify store, and I must say, it’s an excellent tool for expanding into global markets. What truly sets this app apart, however, is the outstanding support team.

From the moment I reached out with questions about customizing the translation button, their team was incredibly responsive and helpful. They not only addressed my queries promptly but also went above and beyond to guide me through the customization process. The result was a perfectly tailored translation button that matches my store's branding seamlessly.

The app itself is intuitive and user-friendly, making it easy to manage multiple languages. With its extensive features and the added reassurance of such a dedicated support team, Transcy has been an invaluable addition to my e-commerce toolkit. Highly recommended for anyone looking to offer a truly localized shopping experience!

NuActive EU
Slovenia
1 day using the app
OneCommerce.io replied December 16, 2024

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our live chat or email us at support@transcy.io

Regards,
Selina
Transcy by OneCommerce

December 9, 2024

Great support, they solve problems quickly and efficiently. Especially Giselle.

Bluefin SUP
Netherlands
12 months using the app
OneCommerce.io replied December 16, 2024

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io

Regards,
Bellamy
Transcy by OneCommerce

October 24, 2024

I love this app! I was hesitating between this and another translation app. I tried this and for now, I am really really satisfied! Transcy app is very easy to use, they have many options to customize your settings and make your store look more unique, professional and lovely. The customer support is really available 24/7, which is a plus when you need assistance urgently. I would 100% recommend, without any hesitation!

Shedcozy
United States
2 months using the app
OneCommerce.io replied November 8, 2024

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Patrick
Transcy by OneCommerce

November 18, 2024

Giselle was very helpful. Helped me with one problem, then went in and solved the other problem for me. Amazing!

Consola Retro 90
United States
About 1 month using the app
OneCommerce.io replied November 21, 2024

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io

Regards,
Jocelyn
Transcy by OneCommerce

November 7, 2024

The explanation with Polaris was very clear and easy to understand. All the steps were well-detailed, making it simple to follow along. Great resource for anyone looking for straightforward guidance!

Eternal Pitch
Switzerland
2 months using the app
OneCommerce.io replied November 21, 2024

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io

Regards,
Bellamy
Transcy by OneCommerce

Edited December 1, 2024

I keep updating the review because the customer service is so good, and Andy, Eleanor, and Andrew were always helpful. The app is easy to set up and manage. I recommend!

Guineapet
Portugal
12 days using the app
OneCommerce.io replied November 28, 2024

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io

Regards,
Oriana
Transcy by OneCommerce

Edited December 10, 2024

Active support who spend time helping you fix issues you have on your website. Giselle helped me solve many issues.

Bladi Amsterdam
Netherlands
5 days using the app
OneCommerce.io replied December 16, 2024

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kieran
Transcy by OneCommerce

November 14, 2024

Guided me thoroughly step by step when I had the setup issue and was very friendly & patient! Now, I'm ready to sell globally thanks to Transcy!

My Store
United States
26 days using the app
OneCommerce.io replied November 21, 2024

Hi there,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io

Regards,
Jena
Transcy by OneCommerce

January 8, 2025

Excellent customer service

Olucia
Netherlands
6 months using the app
OneCommerce.io replied January 15, 2025

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kane
Transcy by OneCommerce