Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,960)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

July 7, 2023

Non funziona, ti vogliono far acquisire altre cose: Usate un'altra applicazione non funziona questa

NEIBAC
Italy
11 months using the app
OneCommerce.io replied July 11, 2023

Hi Matteo,

This is John and we would like to apologize for any inconvenience causing to your experience

In relation to your issue, we did not catch up your point yet, please ...

Edited October 31, 2024

I dont understand the good reviews, this app is a nightmare, I've never seen so many bugs before. I dont even understand what their devs are doing, I just canceled my subscription and I am taking another app.

Harmonize
France
11 months using the app
OneCommerce.io replied February 6, 2024

Hi there,

This is Ben and we're deeply sorry for any inconvenience causing to your experience

During using the app, we have seen there're some different kinds of issues and ...

May 15, 2023

Absolute worst app we ever tried in 4 years.
We tried to have this app working for soon 6 months and here are a list of things you should know before downloading it:
- You will have to update EVERY single place manually on the website in ALL your languages. No matter if you update a landing page picture or just a single word you will MANUALLY have to sync ALL your languages.
- Editing is a PAIN - ...

BabyMocs
Sweden
10 months using the app
OneCommerce.io replied May 16, 2023

Hi Frida,

This is Vivian and we're deeply sorry for this unexpected situation causing to your experience

In relation to your concerns as following:

1. To update and translate ...

Edited October 13, 2022

Third party apps are not changeable! Im very disappointed for such an expensive app. It is ok to make the basic translation but when I'm at the Premium Plan and I pay 40 $ per month I expect at least to help me with basic things. At the premium plan they say that I would be able to change images too but this is only for the Shopify admin.

Tezapsidis Jewellery
Greece
8 months using the app
OneCommerce.io replied May 18, 2022

Hi PETROS,

I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience

Based on your issue as replace image on third party page builder, ...

November 21, 2023

A very bad app, all full of bugs. It was greatly affected during Black Friday and suffered heavy losses.

AMZ Deco
Hong Kong SAR
8 months using the app
OneCommerce.io replied November 23, 2023

Hi Junjie,

This is Edna and we're truly sorry for this inconvenience causing to your experience

In relation to your issues, we have seen that our agents tried to check and ...

Edited May 17, 2024

After several months I need to adjust my review : Stay away as far as you can!

- we have implemented the hreflang with them, which was not implemented correctly and has caused a SEO crash. On main keywords we dropped from Top1-5 to below 100. They ask us to deal with Shopify for it, declining any responsibility
- they change features without telling you. Search function was already far from ...

Les Tricots Marcel
France
7 months using the app
OneCommerce.io replied February 23, 2024

Hi Etablissements,

This is Hana and we personally apologize for those inconvenience causing to your experience

In relation to your issues as following:

- For hreflang as well ...

April 24, 2023

The worst translation app. IT COULDNT EVEN AUTO TRANSLATE ONE LANGUAGE. WHAT DISSAPOINTING APP. IVE HAD BETTER LUCK WITH THE FREE SHOPIFY TRANSLATION APP. NOT WORTH 69 DOLLARS

Spiritually Awakened
United States
6 months using the app
OneCommerce.io replied April 25, 2023

Hi Cameron,

This is Emma and we sincerely apologize for this inconvenience causing to your experience

Based on your feedback, you mentioned that "IT COULDNT EVEN AUTO ...

January 4, 2023

very bad app, bad support
i was take 3 full days to explain tmy problem and nothing happend!
i get premium subscribe to fix every thing but the problem when you change manual translate and save it there is nothing update or change in website until 24 hour?
should be see the result change direct on website not as your support tell me you can give me what you need to edit and i will change it. are ...

7Closet
Saudi Arabia
6 months using the app
OneCommerce.io replied January 9, 2023

Hi Salman,

I'm Brian and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent ...

August 14, 2023

This app is great, when it does what it is supposed to.
EVERY WEEK I have to contact customer support as the app. The issue is the same every week.
I am in the UK, and it automatically changes the currency to a random foreign currency instead of keeping GBP. I don't use any VPNs or things like that.

I send them images, videos etc. They go away for a few hours and come back saying there is no ...

palmer//harding
United Kingdom
6 months using the app
OneCommerce.io replied August 16, 2023

Hi Matthew,

Here's Brian and we're deeply sorry for this inconvenience causing to your experience

In relation to your issues, we have seen that our agents tried to check and ...

Edited August 11, 2022

No Transparency, Terrible customer support.
Access request granted to Transcy app team to fix an error that appears in translation and after that some changes on the theme where done , customers couldn't check out. We had multiple changes within the theme to fix this error without any clear communication from them on what was done when we requested a clarification to fix the problem.

E Parkville
Egypt
6 months using the app
OneCommerce.io replied August 12, 2022

Hi Sally,

I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience

We have seen that one of our colleagues is following your case, he ...