Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,909)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its robust translation features and exceptional customer support. They appreciate the ability to translate store content into multiple languages seamlessly, with support from notable third-party services. The user-friendly interface and features like automatic content checking and manual adjustments help maintain accuracy across languages. Merchants credit these features with effectively aiding their expansion into new markets by enhancing localized shopping experiences.

April 15, 2022

Ik ben erg ontevreden over de support over deze app. Jennifer wil totaal niet met je meedenken en verwijst je van kastje naar de muur. Elke keer wordt je verwezen naar de Theme support maar blijkt de fout wel bij hun te zitten. Erg vervelend ik hoop dat ze in de toekomst dit gaan veranderen anders ga ik naar een andere app kijken.

More Natural
Netherlands
12 months using the app
OneCommerce.io replied April 18, 2022

Hi Vincent,

This is Xavia and please accept my deepest apology for this inconvenience.

For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding in this situation.

As I have checked and seen that your issue is completely resolved by one of my colleagues, please let them if you need further support.

Regards,
Xavia
Transcy - Translate Language and Convert Currency

July 7, 2023

Non funziona, ti vogliono far acquisire altre cose: Usate un'altra applicazione non funziona questa

NEIBAC
Italy
11 months using the app
OneCommerce.io replied July 11, 2023

Hi Matteo,

This is John and we would like to apologize for any inconvenience causing to your experience

In relation to your issue, we did not catch up your point yet, please elaborate it so that we can check and help you further

Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please let him know if you need further support

Regards,
John
Transcy by OneCommerce

May 15, 2023

Absolute worst app we ever tried in 4 years.
We tried to have this app working for soon 6 months and here are a list of things you should know before downloading it:
- You will have to update EVERY single place manually on the website in ALL your languages. No matter if you update a landing page picture or just a single word you will MANUALLY have to sync ALL your languages.
- Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed.
- Support is really not at all what the positive reviews describe. Support says they fixed an error and then it is fixed but the next day it is back again.

Can not recommend at all and request a refund for our 6 months of lost time on this app

BabyMocs
Sweden
10 months using the app
OneCommerce.io replied May 16, 2023

Hi Frida,

This is Vivian and we're deeply sorry for this unexpected situation causing to your experience

In relation to your concerns as following:

1. To update and translate your new content automatically, please use auto translate function

2. "Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed", unfortunately it's the limitation from our app and our Dev team has been aware of it and try to improve it soon in the next releases

3. As an additional apology, we already refunded three last billings. We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Vivian
Transcy by OneCommerce

Edited October 13, 2022

Third party apps are not changeable! Im very disappointed for such an expensive app. It is ok to make the basic translation but when I'm at the Premium Plan and I pay 40 $ per month I expect at least to help me with basic things. At the premium plan they say that I would be able to change images too but this is only for the Shopify admin.

Tezapsidis Jewellery
Greece
8 months using the app
OneCommerce.io replied May 18, 2022

Hi PETROS,

I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience

Based on your issue as replace image on third party page builder, this function is not yet at the moment, however we have noted this point and can assure you that our dev team will surely consider it in future releases

We have seen that one of our colleagues is following your case, she gave you clear explanation, please kindly check your email and her know if you need further support

Best Regards
Marry
Transcy by OneCommerce

April 24, 2023

The worst translation app. IT COULDNT EVEN AUTO TRANSLATE ONE LANGUAGE. WHAT DISSAPOINTING APP. IVE HAD BETTER LUCK WITH THE FREE SHOPIFY TRANSLATION APP. NOT WORTH 69 DOLLARS

Spiritually Awakened
United States
6 months using the app
OneCommerce.io replied April 25, 2023

Hi Cameron,

This is Emma and we sincerely apologize for this inconvenience causing to your experience

Based on your feedback, you mentioned that "IT COULDNT EVEN AUTO TRANSLATE ONE LANGUAGE.", we have this function and it's existing in our app, please elaborate your issue along with its screenshot for better understanding

We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.

Regards,
Emma
Transcy by OneCommerce

January 4, 2023

very bad app, bad support
i was take 3 full days to explain tmy problem and nothing happend!
i get premium subscribe to fix every thing but the problem when you change manual translate and save it there is nothing update or change in website until 24 hour?
should be see the result change direct on website not as your support tell me you can give me what you need to edit and i will change it. are you serious!!!

7Closet
Saudi Arabia
6 months using the app
OneCommerce.io replied January 9, 2023

Hi Salman,

I'm Brian and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.

2. We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Brian
Transcy - Translate Language and Convert Currency

August 14, 2023

This app is great, when it does what it is supposed to.
EVERY WEEK I have to contact customer support as the app. The issue is the same every week.
I am in the UK, and it automatically changes the currency to a random foreign currency instead of keeping GBP. I don't use any VPNs or things like that.

I send them images, videos etc. They go away for a few hours and come back saying there is no issue and to clear my cookies.

This is unacceptable as my customers will be experiencing the same issues.

The customer support is horrible. PLEASE SORT IT OUT!! This app has such potential.

palmer//harding
United Kingdom
6 months using the app
OneCommerce.io replied August 16, 2023

Hi Matthew,

Here's Brian and we're deeply sorry for this inconvenience causing to your experience

In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. Unfortunately we're unable to reproduce this kind of bug and it's showing properly from our site, also we have seen that the main reason is coming from cache's market from market setting and we have updated the data to be compatible between market setting and our app, however it's still happening from our end, so to investigate deeper, we need to directly recheck from your site via teamviewer

We have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Brian
Transcy by OneCommerce

Edited August 11, 2022

No Transparency, Terrible customer support.
Access request granted to Transcy app team to fix an error that appears in translation and after that some changes on the theme where done , customers couldn't check out. We had multiple changes within the theme to fix this error without any clear communication from them on what was done when we requested a clarification to fix the problem.

E Parkville
Egypt
6 months using the app
OneCommerce.io replied August 12, 2022

Hi Sally,

I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience

We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support

Best Regards
Marry
Transcy - Translate Language and Convert Currency

Edited January 19, 2022

more than 3 months trying the app. I tried everything. I set up languages manually. more than 2 days working on it. And suddenly one day the app changed everything, and the website has been plenty of errors. Until today, I can't find a solution. The app is not intuitive. and is not responsive. The techs and support try really hard, but the app is really bad. I don't understand how the app have 5 stars. The app is one of the worst apps that I've ever tried. The app should be taken down of the shopify store.

Kickies
United States
5 months using the app
OneCommerce.io replied January 19, 2022

Hi Guido,

This is Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store.

As you said that one day the app changed and everything what you have edited has gone, as usual although our app has released some updated versions recently, your setting in app will not be affected at all, it still keeps as it should be unless you change your theme. In case you did not change theme, we need to investigate further to find the root cause.

From this disadvantage, our Dev team is building a system to track what customer has changed in our app, in case your setting is lost in accident, we will have a backup file for you, so I highly appreciate your empathy in this situation.

As I have seen that my colleague has tried to help you with lots of customization, please let them know if you need further support

Looking forward to hearing from you soon.

Regards,
Peter
Transcy - Translate Language and Convert Currency

September 12, 2021

This app functions fine for currency conversions. However, it is HORRIBLE for translations. It automatically translates your store language but the automatic langauge translation is horrible and not accurate. You need to edit the language manually and the manual editing function does not work. I opened a ticket for the manual editing function over a week ago. Three customer service reps have responded including Jessica, Andy, but no one being able to assist. The reps just kept asking for access to the store even if they already had been granted access. It went around in circles and they have still not been able to resolve and / or respond to my ticket. I would not recommend this app and then also if you are using the automatic language translations, I would be worried about the customer experience as the translation is so bad. So disapointed!

In Flore
Sweden
4 months using the app
OneCommerce.io replied September 14, 2021

Hi Ingrid,

I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us.

Your feedback is necessary for us to improve our app and service in the better way. As my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance in the Edit process, please kindly check it for further help. Hope to hear from you soonest.

Regards,
Kieran
Transcy - Translate Language and Convert Currency