Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,960)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

June 20, 2022

The customer support was extremely helpful in setting up and problem solving. Our store is already seeing positive feedback from our language options.

The Tartan Blanket Co.
United Kingdom
Almost 2 years using the app
OneCommerce.io replied June 21, 2022

Hi there,

This is Jolie. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we ...

May 26, 2022

Jane is so helpful and kind! Already feel really supported by this app which is amazing. Not sure if it works yet but I will update the review ones things are up and running.

פוקה ישראל
Israel
Almost 2 years using the app
OneCommerce.io replied May 30, 2022

Hi there,

Here's Oriana. Thank you so much for your comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general ...

December 25, 2022

Pas toujours évident à paramétrer mais le support technique est excellent.....ils m'ont aidé le jour de Noel !! :)

NICESEASONS
Canada
Almost 2 years using the app
OneCommerce.io replied December 27, 2022

Hi Michele,

I'm Frederick from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please ...

November 6, 2022

The app itself is really great. The customer support seems 24/7 with little wait time.
The only big issue I have had was trying to set it up. I wanted 5 languages and 5 currencys. I had over 1000 products. The changes I was trying to make in the backend were not showing in the backend but were showing on the website, but I did not know that at the time. It was really frustrating. It wasn't a ...

Bronze Statue Designs
Australia
Over 1 year using the app
OneCommerce.io replied November 8, 2022

Hi Shane,

This is Patrick from Transcy. Thanks for your feedback

As we have seen that one of my colleagues is following your case, please let them know if you need further ...

September 27, 2022

Translation into Norwegian. Language is not perfect, but the app is easy to use and quick to setup.

Redex Fitness
Norway
Over 1 year using the app
OneCommerce.io replied October 3, 2022

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend ...

Edited April 25, 2024

CS is great. But the overall English/French to Chinese are sometimes troublesome. I would recommend translating between Indo-European languages languages but not Chinese

Aerix Co
Taiwan
Over 1 year using the app
OneCommerce.io replied September 12, 2023

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for ...

February 17, 2022

The app is not very userfriendly however the team behind it is great! They helped me solved all my issues pretty fast

LABISK.OT
Switzerland
Over 1 year using the app
OneCommerce.io replied February 18, 2022

Hi Allegra,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time ...

March 8, 2022

We use it for translation only and it does the job. Not 100% user-friendly, but the customer support is excellent.

Ergostone
Sweden
Over 1 year using the app
OneCommerce.io replied March 9, 2022

Hi Viktor,

I'm Kaylin. Thanks for your review. We hope you have a good experience with our support team and Transcy app.

However as you said that not 100% user-friendly, you ...

August 2, 2022

A very app, but I would appreciate a little more transparency. In particular, they don't clearly mention that translations are for only 1,000 products in most of their plans. This should be mentioned in the plan comparison. Otherwise, a very good tool.

MusicMajlis
United Arab Emirates
Over 1 year using the app
May 17, 2022

Goede onboarding service!
De vertalingen moeten nog blijken maar op het eerste oog ziet het engels er goed uit!

Wegman
Netherlands
Over 1 year using the app
OneCommerce.io replied May 18, 2022

Hi Paul,

Here's Timothy. Thank you so much for your review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like ...