Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

January 17, 2024

I initially had difficulty using the currency converter to display multiple currencies on my store. However, the responsive and knowledgeable staff in the chat support quickly addressed my concerns. They patiently guided me through the necessary steps, and as a result, I was able to successfully showcase a variety of currencies on my website. The assistance provided was invaluable, and I greatly appreciate the prompt and effective support. Thank you for making the process smooth and hassle-free!

Anoko shop
Japan
About 1 month using the app
OneCommerce.io replied January 24, 2024

Hi Kazuko,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

February 3, 2024

Very easy to use app,it translates everything not leaving anything behind. and the customer support is also good serenaa helped setting up everything.thanks

Deccca Arts
India
2 months using the app
OneCommerce.io replied February 6, 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

February 18, 2024

great and fast services from Harry

up-bottles
Switzerland
About 1 year using the app
OneCommerce.io replied February 23, 2024

Hi Pascal,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

February 1, 2024

Excellent customer service especially Bo, the only thing missing is the translation in French and German, they would be highly appreciated!

Harmonize
France
About 2 months using the app
OneCommerce.io replied February 6, 2024

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

February 28, 2024

Giselle from the team has been super helpful. She helped me to fix all of the issues I had with the app. Highly recommend this app!

iBlush Patch
Australia
7 days using the app
OneCommerce.io replied March 5, 2024

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

February 19, 2024

I wanted to translate my store into spanish and this app did this automatically for me. Clara has been really helpful as I had a few technical errors and she managed to solve them quickly for me. I highly recommend her service

Zapatos Cómodo
United Kingdom
5 days using the app
OneCommerce.io replied February 23, 2024

Hi Burak,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

April 2, 2024

very good customer service. Will recommend this app to others

Apple_Shopier
China
14 days using the app
OneCommerce.io replied April 5, 2024

Hi Huihao,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

April 24, 2024

Great Costumerservice. Needed some Coding for the Switcher. Delivers fast a solution. Thank you

3ddruckboss
Germany
12 days using the app
February 24, 2024

The app works very well, and the support team is very competent and ready to help immediately if you have any problems or questions!

Noblecat
Germany
28 days using the app
OneCommerce.io replied February 28, 2024

Hi Julian,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

March 17, 2024

This plugin seems quite impressive with its rich features. Although it's a bit pricey, I believe it could be beneficial for generating more orders. I'm still testing it out, such as assessing its impact on website speed. Also, a special thanks to Polaris for their support.

ALLGOAL
Hong Kong SAR
1 day using the app
OneCommerce.io replied March 19, 2024

Hi Junfan,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce