Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,802)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective multilingual and localization features, noting its user-friendly interface and seamless Shopify integration. It offers unlimited translations and customizable elements like the translation switcher to match store branding. The customer support is praised for its responsiveness, particularly through live chat. Additionally, the app supports currency conversion and works well with third-party applications, aiding global business expansion.
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seriously, the app is really hard to use, I want the currency show only two decimals but I cannot, only can edit one by one manually which takes forever, I asked customer service they said they cannot help either. Now the default USD currency suddenly showing 3 decimals and I cannot edit either.The translation is also very bad
Hi Yi,
This is Brian and we personally apologize for any inconvenience causing to your experience
- For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
- We have definitely noted your point that you're unable to edit many currencies at once. Also for the issue regarding to USD as default currency, we still can help you edit it with 2 decimals
- We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority.
Hope to hear from you soon
Regards,
Brian
Transcy by OneCommerce
its quite good
Hi there,
Here's Jena from Transcy. Thank you so much for your review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io
Regards,
Jena
Transcy by OneCommerce
The app navigation is not the most intuitive, and manual translation almost always result in a coding error -- these two problems mean that I always have to contact their customer service, which is actually the strongest aspect of the app -- their chat is very active, and someone always responds in minutes. However, it would be neat if that wasn't necessary, and some of the bugs weren't there.
Hi there,
My name's Selina from Transcy. Thanks for comment about your experience when using Transcy and loving our support.
With the coding error, it means the transcy "tag" showing when you edit your manual translation, it's a known issue and we're finding the relevant solution to remove it completely in the near future
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
Great App
Great Support
Would highly recommend
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io
Regards,
Oriana
Transcy by OneCommerce
This is the perfect app for translating into various languages. Some parts can be a bit confusing, but their online live chat is very efficient at solving problems. I would have given it 5 stars. The only reason for a 4-star is that their price structure can get quite expensive as you scale your business, but this is only a concern for very large-scale stores.
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
I had an issue with a sentence that had been removed in my main language but was still visible in certain other languages. I contacted customer service about this, and they helped me quickly and efficiently. The problem was resolved the same day.
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Best Regards
Mirabel
Transcy by OneCommerce
The app is great, saved me a lot of troubles, the support is awesome, today Andrew helped me a lot with everything i needed to fix.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io
Regards,
Oriana
Transcy by OneCommerce
Cris did a great job!!!!! Quick help when we need it most.
UPDATE: we've been using Transcy for a while now and the support is very responsive. No issue there. However, it seems like we've had issues every other week or so. The app is very buggy and needs constant attention. Also, every time there is an update, you'll find out because there will be issues in your store. VERY frustrating!!!
This app works but it needs constant attention. It tends to work in spurts and regularly will break your store and cause massive 404 errors and redirects.... User be ware.
Hi there,
This is Patrick from Transcy and we're deeply sorry for this inconvenience causing to your experience
In relation to your concern, we're wondering that one of the main reason is coming from the translation of URL handles with your Blog posts, translating this element usually leads to SEO as well as index issue. Also we do not recommend users to translate URL handles. To resolve it, please consider to remove the translation of URL handles
We have seen one of our colleagues is reaching out you via email to explain and find out the relevant solution, please check your email and let him know if you need further support
Hope to hear from you soon
Regards,
Patrick
Transcy by OneCommerce
Bugs, bugs, bugs 2-3 bugs per week, they have very fast customer service actually but i need to keep an eye on this app every day so that it doesnt destroy our company, there was a bug where it was duplicating the price digits from 98 to 9998 and made zero sales on that day trying to figure out what was going on... turns out that Transcy had ANOTHER one bug...
Hi there,
This is Brian and we're deeply sorry for any inconvenience causing to your experience.
- For the duplicating price digits, please be advised that this issue is coming from other app which conflicts with Shopify's currency format. After that, we have corrected its format for you and it's now showing properly. For other related issues, they're fixed as well, please kindly check it again
- Also we have seen that one of our colleagues is reaching out you via email, please let them know if you need further support.
Hope to hear from you soon.
Regards,
Brian
Transcy by OneCommerce
Transcy ha sido clave en la internacionalización de la tienda.
Su sistema integrado con GPT es una mejora increíble para tener traducciones rápidas y ágiles de máxima calidad.
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce