Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,955)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective multilingual support, praising its user-friendly interface and integration with advanced translation services like OpenAI and DeepL for high-quality translations. They appreciate the customization options and the responsive, knowledgeable 24/7 customer service. The app also supports Shopify product variants, ensuring consistency across languages, and offers a smooth onboarding experience with thorough guidance from the support team.
Refine
-
By rating
I'm starting to use the app and it's wonderful and great service, especially those who helped me thank you for helping me
Hi there,
This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Shirina
Transcy by OneCommerce
App. is very useful. You can add a new language and currency on your web site. I like it so much. Thanks.
Hi Canberk,
I'm Elysia from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Elysia
Transcy - Translate Language and Convert Currency
Molly was amazing! She walked me through how to set up everything and made the process very quick and efficient. :)
***update 04/23***
Terrible! stay away from it if you want an app that works and support team that helps.
We used this app for quite some time and realised, that the auto-switcher is not working. It took us 5(!!!) days and several hours, videos, calls, etc to convince them that the problem is there. Unfortunately they just test on Windows and dont care about Android or iOS devices.
After we convinced that the app does not work properly they have been working on it for another 5 days without any result. we are getting the usually apologies and appeasements but losing hundreds of ad dollars because of the app.
If you are looking for an app dont get this. It is nerve wrecking and useless.
***original review***
I was looking for an alternative to Langify (because of pricing) and found the app. Great app, support (thank you Dory) and UX/UI! Thanks
Hi Pablo,
This is Kieran from Transcy and we personally apologize for this inconvenience causing to your experience
1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.
Regards,
Kieran
Transcy by OneCommerce
The app is wonderful, the support is amazing and reliable.
The interface is very clean and intuitive, you can translate your page and display the currency exchange rate in minutes!
Hi Teresa,
I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
Customer service is not as claimed "24/7". The person that was appointed to us was not very professional when communicating with clients (e.g. We were requested to delete a review that they did not like after they have requested us to write one) The app has a lot of bugs and flaws when translating the website (There were many instances where we had to address the issues with the technical support team and they had to fix it "Manually"). On several occasions, There were requested changes claimed to be "impossible" to be done. The User interface is not friendly at all when editing translations (good luck in finding the word needed to be edited when the search bar is not working)
Hi there,
My name's Paul from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, let me explain clearer about the issue on your store as following:
1. The first concern is "Customer service is not as claimed "24/7", as I have checked your conversation with my colleague, and we sincerely apologize for that when they have slow response to your queries, we will note this and improve our supporting skill in the better way to avoid in the next time.
2. Related to your translation, there are few elements on your theme not supported to translate by using the main translate function. We checked and found that the mentioned words are not included in your theme's language file (Arabic). So it means your theme does not support translating these texts officially.
However, Transcy does have another function to help you get over this problem - it is Third Party Elements. Basically, Third Party Elements function will help to translate the text which is not supported by Theme. That's why we advised you to use it for those elements. There is a disadvantage of this function is not allow you to edit the translation. It is because we have to use another third-party which is not supported by Shopify native API.
After that, you don't want to use Third Party Elements function but still want to translate those elements into your custom texts. Basically, we will not help in this situation because it was not supported by the Theme, that's why I said impossible at that time. However, we did find out a workaround solution as edit manually in the language file (Arabic) and send the request to Shopify theme.
Hope you can understand this situation. As we have sent you a follow-up email, please feel free to contact us if you need further help.
Regards,
Paul
Transcy - Translate Language and Convert Currency
working well, fast and the supporting team is very helpful, Arabic translation is good and clear. so thank you.
Hi Mostafa,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
Just starting out... Lets see how it goes! Kind of early for a 100 character review. But lisa is doing a great job.
Hi Brandon,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
An automatic translator is not the best, but if you select the words well, you can get an acceptable translation in different languages
Hello Alex,
This is Seri, and thanks so much for your feedback.
We do understand that sometimes translation quality does not meet 100% your expectation, and that's why we provide Edit function in order to help you achieving your goal.
Also I informed our Dev team too to see if we have any resolution to improve quality later.
Thank you for your understanding, and if you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Best Regards,
Seri
Fantastic app help more to contact with other languages' and extend my business for unlimited world,
Amazing stuff ,more helpful .high support best regard Ibrahim Saad, Smart beauty health
Hi Ibrahem,
Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency