Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,955)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective multilingual support, praising its user-friendly interface and integration with advanced translation services like OpenAI and DeepL for high-quality translations. They appreciate the customization options and the responsive, knowledgeable 24/7 customer service. The app also supports Shopify product variants, ensuring consistency across languages, and offers a smooth onboarding experience with thorough guidance from the support team.
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The customer service replied quickly and the problems were handled in a timely manner.
The functions can also meet my needs.
Hi there,
My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Vincent
Transcy - Translate Language and Convert Currency
Chat Support is super helpful! Five stars. Regarding the rest, I'm just starting to use the app, so far so good.
Hi Maria,
I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
Updated review: After the documentation of the issues during setup and soon after. Grace has really gone above and beyond to help us with our translation. We had to get a developer to implement the checkout but Grace was able to help us in other regards, it hasn't been a smooth road by any means but Grace is a huge asset to her company. One of the most frustrating experiences with any app support that I've ever experienced. Multiple issues upon installation - including checkout translation not working. Support fixed this but then had an issue with product filter and search app not being translated and then an issue with mobile users being stuck in a 404 loop resulting in our website being unusable. These issues were eventually fixed but now checkout is not being translated again and now their support says they can't fix it. Extremely frustrating
Hi Lucy,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store.
For making it clear, you met some issues with our app and our agents have helped you resolve all related issues, but for the issue as checkout page is not translating properly, because it's from the change of theme which prevents the translation of checkout page from our app, so you please contact theme for further support in this situation.
I have seen that my colleague has sent you some follow-up emails, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Ho iniziato da poco a usare ques'App. Per ora è interessante e mi sta soddisfacendo. Servizio clienti ottimo.
the app is very clear. jane helped me with some setup. Jane was very kind and do the work for me. thank u
Hi Philia,
I'm Kaylin. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
We use the app for our new shopify in order to offer multilanguages options. It's very easy to manage and assistance to taking in hand has been really friendly and effective.
I recommend!
Hi Alexandre,
This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
I like the interface of the currency switcher, more sleek than the one i was using. However, it seems like this app slowed down my site from 36 to 13. Luckily i backed up my theme and i load them back to get to 36.
But when i reinstalled this app, it dropped down to 19 again and still dropping... So CS team, don't try to throw the ball back to me saying other apps is affecting, cos clearly it isn't true. i haven't changed anything for months, and the slowness only happens after i installed your app. So you are the culprit, no one else.
And i am good now with another app, my speed now is maintaining at 40. good enough for me. So stop bugging me, thanks.
Hi Json,
I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this inconvenience caused.
In relation to your issue as the slow loading speed after installing our app. Firstly I got your point and as you know that this issue is sensitive, it may come from different features and it doesn't come entirely from our app.
However, for further investigation and try to help you as soon as possible, could you please consider to reinstall our app and let us have one more chance to support you with the highest priority? As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us.
Best Regards
Kieran
Transcy - Translate Language and Convert Currency
Nice app, jane is asuper amazing customer support. she helps me to fix all of the problem. everything is good
Hi Powa,
I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy - Translate Language and Convert Currency
Just Installed it and it seems a great app and easy to use, migrating my current translations now and tweaking some settings. will update the review once finished. great customer support by the way
Hi Max,
Here's Scott from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Scott
Transcy by OneCommerce
I modify my review because a customer service employee invited me to comment when I had not yet tried the application. I needed to make some modifications in the switcher and the customer service was terrible, they tried to help me but they did not have enough knowledge to do it and while they were making changes the language selector looked terrible on my online website... I will have to look for other options
Hi Carina,
I'm Vera from Transcy - Translate Language and Convert Currency Customer Support Team. Please accept our sincere apologies for the inconvenience you may have experienced with our app.
For your case, because our agent did not support you in the right way and we have a proper training for them. As I have checked because you uninstalled our app already, so we cannot help you. If possible, you please consider to reinstall our app and give us one more time to support you with the highest priority.
As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us.
Looking forward to hearing from you soon.
Best Regards
Vera
Transcy - Translate Language and Convert Currency