Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,974)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective multilingual support, which simplifies managing translations and currency conversions for global audiences. Its user-friendly interface and responsive customer support are frequently praised. The app also offers customization options, integration with third-party apps, and advanced translation services, enhancing the quality of translations and aligning with store branding, making it essential for expanding internationally.

April 26, 2022

Very good app. Support team is very very helpful! They helped me with all the customizations in order to integrate the switcher to my website aesthetics.

Anime Lights
United States
About 18 hours using the app
OneCommerce.io replied April 27, 2022

Hi Abiodun,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

June 10, 2022

i just test this app. and thought it is nice. and the service is good. i have some problems, she can help me to solve immeditely . suggest this translate app .and i will use it long time.

qllaser
China
About 18 hours using the app
OneCommerce.io replied June 13, 2022

Hi there,

I'm Frederick. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Frederick
Transcy - Translate Language and Convert Currency

April 23, 2022

i used this app to translate my stor. its very good app and the customer support was very great.......

LA BELLE TOUCH
Sweden
About 18 hours using the app
OneCommerce.io replied April 26, 2022

Hi Muhammed,

This is Diego. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Diego
Transcy - Translate Language and Convert Currency

June 17, 2022

Super schneller und freundlicher Support. Haben für uns das gesamte Setup übernommen. Das hat sehr geholfen.

RheinNatur
Germany
About 18 hours using the app
OneCommerce.io replied June 18, 2022

Hi Ingo,

My name's Kelly. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy - Translate Language and Convert Currency

March 2, 2022

I just installed this APP and it seems to work really well !!! I am using the basic version but I think I will switch to the professional one later. In order to have more management possibilities.

Apex Store - Sport Evolution
Italy
About 17 hours using the app
OneCommerce.io replied March 5, 2022

Hi Simone,

I'm Marcus. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

October 20, 2022

Demande de ticket pour un bug d'affichage, réglé en qq min.
Très efficaces ! Je reviendrai vers eux pour de futures demandes.

ICONIK Foods
France
About 17 hours using the app
OneCommerce.io replied October 20, 2022

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

May 9, 2022

Scarlett is very nice and supportive for setting up the system! Still need to try the system itself but so far its good.

4Kicks
United Kingdom
About 17 hours using the app
OneCommerce.io replied May 10, 2022

Hi Kinga,

I'm Marcus. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

Edited February 17, 2021

So far it's good app,i love support team. i will update my review once i finished one month! Thank you Lisa.

BeeDeal UK
United Kingdom
About 17 hours using the app
OneCommerce.io replied February 17, 2021

Hi there,

I'm Muhammad from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Muhammad
Transcy - Translate Language and Convert Currency

October 1, 2021

The free plan is horrible
my default language is traditional Chinese and add English language.
The AI translate auto translate my brand name (HETKINEN, which is not in Chinese) to English (wait a minute), and I cannot override it. Besides, when I continually add item to cart on the product page, the buy now button wording would duplicate to "buy nowbuy nowbuy nowbuy now buy now. nowbuy now...."

IOSOI Skin Lab
Hong Kong SAR
About 17 hours using the app
OneCommerce.io replied October 1, 2021

Hi Hiu,

This is Fiona from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store.

As I have seen that my colleague has helped you fix your two main issues as following:

1. We keep the brand name "HETKINEN" not being translated, so its meaning will be kept as HETKINEN in English language.

2. The "buy now" button is duplicated "buynow buynow", it's completely fixed, you can recheck all your issues on incognito browser to have the exact result

We have sent you some follow-up emails, please get back to us as soon as possible, so we can help you further until all your issues are completely fixed

Looking forward to hearing from you soon.

Regards,
Fiona
Transcy - Translate Language and Convert Currency

April 2, 2024

Excellent support

ROMADOMA
Argentina
About 13 hours using the app
OneCommerce.io replied April 5, 2024

Hi Leandro,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce