Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,973)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its effective multilingual support, which simplifies managing translations and currency conversions for global audiences. Its user-friendly interface and responsive customer support are frequently praised. The app also offers customization options, integration with third-party apps, and advanced translation services, enhancing the quality of translations and aligning with store branding, making it essential for expanding internationally.
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Very happy with everything. This app is very Easy to use...
Overall 5 stars, good support kaity very helpful.
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
I start using this app today for a try. Will update later if it continue working well.:) Btw, team member Muffin is really nice! Five-star!!
Hi there,
I'm Kate from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kate
Transcy - Translate Language and Convert Currency
I had some trouble setting up the translation, but the staff really helped me with it. Everything looks good so far.
Hi Meyoco,
I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Michael
Transcy - Translate Language and Convert Currency
Today I have installed the app and translated two languages in a really short time. I'm so happy with the app. Needed help and Flora at customer service has helped me immediately. Thanks again Flora :-)
Hi Patricia,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
DO KNOW YET JUST STARTED RIGHT NOW WITH THE APP BUT WILL LET YOU GUYS KNOW IF IT'S A GOOD APP TO USE FOR YOUR BUSINESS.
Hi Keith,
This is Stephen. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Stephen
Transcy - Translate Language and Convert Currency
Support helped me to configure my client's store and customize some settings. They gave the necessary time for the good customer experience of the store. Excellente support
Hi Marco,
I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Gemma
Transcy by OneCommerce
Support war gut bis sehr gut, Qualität der KI Übersetzung allerdings mangelhaft. In unserem Fall ist viel nachzubearbeiten, sonst steht im Englischen schon nonsense da. Da wir nur englisch können, verzichten wir lieber auf weitere Sprachen die uns das System anbietet.
Ca. 5-10% der übersetzten Wörter und Begriffe sind falsch übersetzt. Da muss die KI noch ein paar Stunden (Wochen, Jahre?) auf die Schulbank, so geht's leider noch nicht.
Hi there,
I'm Stephen and we sincerely apologize for this inconvenience
- For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
- We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you as soon as possible
Regards,
Stephen
Transcy by OneCommerce
It works OK, however it is slow. The customer care department helps a lot and responds really quick.
Hi Wendy,
I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
In relation to your concern, as you said that it's slow, you mean once you switch to target language, the switcher button is loading slowly, do not you? If yes, as usual, after your page fully renders, the switcher button will shown around 3 seconds. We have realized this and it will be improved in the next version.
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Anna
Transcy - Translate Language and Convert Currency
Great app and great support!
Giselle and tech team support managed to fix some custom site features ( one of them to translate meta fields and objects ) in short time, which is commendable compared to other apps where I got after a minimum of 24 hours the "not possible" response.
Hi GEORGE,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
Great app and great and fast support. inapp speed could be improved it is pretty slow when translating.
Hi Jens,
Here's Darius from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Regarding to your concern as pretty slow when translating, in the general, the translation speed is depended on some elements such as how many pages as well as languages you are translating, the more pages you translate, the slow speed of translating your pages should be
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Darius
Transcy - Translate Language and Convert Currency