Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,963)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective multilingual support, which simplifies managing translations and currency conversions for global audiences. Its user-friendly interface and responsive customer support are frequently praised. The app also offers customization options, integration with third-party apps, and advanced translation services, enhancing the quality of translations and aligning with store branding, making it essential for expanding internationally.

November 13, 2021

Amazing support. It's also easy to use and very intuitive. The price is also very reasonable. Highly recommend!

Inside Stores
United States
Over 2 years using the app
OneCommerce.io replied November 16, 2021

Hi Tessa,

This is Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Timothy
Transcy - Translate Language and Convert Currency

Edited April 21, 2022

I liked how it is simple to use and self-explanatory. The customer service has been great and quick to response.

Gustav Concept
New Zealand
Over 2 years using the app
OneCommerce.io replied April 16, 2022

Hi there,

I'm Bellamy. We would like to thank you for your review.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

March 9, 2022

The app is great. Fast and brilliant service from the support who helped me with some customization.

humblegroup
Sweden
Over 2 years using the app
OneCommerce.io replied March 10, 2022

Hi Peter,

My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Vincent
Transcy - Translate Language and Convert Currency

May 11, 2022

Not bad, good services and good product, I find some problem when I apply it on my website, but with their help, it works well. Get stronger!

BVSLCD
China
Over 2 years using the app
OneCommerce.io replied May 12, 2022

Hi Gina,

Here's Andrew. Thank you so much for your comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andrew
Transcy - Translate Language and Convert Currency

Edited September 27, 2021

customer service here is excellent. Lisa helped me setting up everything and I'm very happy with it so far!! :) thank you

exhale jewellery
Australia
Over 2 years using the app
OneCommerce.io replied September 27, 2021

Hi Melanie,

This is Rowan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Rowan
Transcy - Translate Language and Convert Currency

December 13, 2021

I used this app to do shopify translate work. It really helps me a lot. Lisa helps me a lot with some work.

PDT TOOLS
Thailand
Over 2 years using the app
OneCommerce.io replied December 13, 2021

Hi there,

My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

September 12, 2021

It's very easy to use and the help center and chat options solved my problems really fast! I recommend it

Freely
Peru
Over 2 years using the app
OneCommerce.io replied September 13, 2021

Hi Eileen

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

February 21, 2022

Hello !
I just Install the App ,there was some issue ,the CS deal with the issue very fast.
Excellent Support from Molly! I will update review after using the App.

VEILKINI
Jordan
Over 2 years using the app
OneCommerce.io replied February 22, 2022

Hi Mamoun,

I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

Edited October 22, 2024

Banger app! Great support! No buggs like all other apps

Lyxery By Sweden AB
Sweden
Over 2 years using the app
OneCommerce.io replied November 30, 2021

Hi LULI,

This is Carrick from Transcy - Translate Language and Convert Currency Customer Support Team. On the behalf of my team, I sincerely apologize for this inconvenience.

For this concern, our Dev team is definitely working on it to find the root cause and will have the relevant solution for this as soon as possible. Also because it involves in your third party apps, so it may take longer time to fix it, so I highly appreciate your empathy in this situation.

As I have seen that my colleague has sent you follow-up emails, please kindly check it for further help. Looking forward to hearing from you soon.

Regards,
Carrick
Transcy - Translate Language and Convert Currency

June 30, 2021

amazing customer service, took care of our problems in a matter of seconds, much recommended. everything works great.

LeFriba
Finland
Over 2 years using the app
OneCommerce.io replied July 1, 2021

Hi Erik,

Here's Doris from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Doris
Transcy - Translate Language and Convert Currency