Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,963)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective multilingual support, which simplifies managing translations and currency conversions for global audiences. Its user-friendly interface and responsive customer support are frequently praised. The app also offers customization options, integration with third-party apps, and advanced translation services, enhancing the quality of translations and aligning with store branding, making it essential for expanding internationally.

Edited November 22, 2022

good customer service, they are helpful and willing to help when there is an issue. Thank you , hope the app will work well

dressupyourpurse
United States
About 2 years using the app
OneCommerce.io replied November 12, 2020

Hi there,

This is Stephen and we're sincerely sorry for this inconvenience causing to your experience

We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Stephen
Transcy by OneCommerce

February 9, 2022

The support is amazing. The guys help within minutes and they always have a solution. All features are working well and it helps selling worldwide

Stealth Performance Engineering
Germany
About 2 years using the app
OneCommerce.io replied February 10, 2022

Hi there,

I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

Edited June 30, 2021

I tried other apps to translate my website, such as Translation lab, however no app was able to translate my complete website (envy theme) and had no customer service when I was stuck. In the end Transcy was the perfect solution, in addition the quick support of Jane and the developers I was able to translate my complete website in no time, and felt supported throughout the complete process. Thumbs up for Transcy and it's team. Thank you again Jane.

Archivio Spadacini
Italy
About 2 years using the app
OneCommerce.io replied June 30, 2021

Hi Lungo,

I'm Gerda from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Gerda
Transcy - Translate Language and Convert Currency

February 2, 2024

Muy buen servicio y rápido.
Comei ofreció un trato muy profesional y eficaz.

Aiklo
Spain
Almost 2 years using the app
OneCommerce.io replied February 6, 2024

Hi Sergio,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

July 29, 2022

very helpful. The CS offer assistance right after installation which is very helpful for getting familiar with the app.

youknit sweater
Hong Kong SAR
About 2 years using the app
Edited January 22, 2023

The product is, as described, excellent. Customer support is fantastic; they are 24 hours a day through live chat and can resolve any issues right away. They are even able to (when given permission) get control over your Shopify to make the necessary changes. I would only recommend making sure whenever you give someone access to your account, so make sure you know what will be done beforehand so that everything is clear for both parties. Overall, 10/10 is very good; thanks, Johnson and Kaity!

Zizov Diamonds
Belgium
About 2 years using the app
OneCommerce.io replied May 5, 2022

Hi Nina,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

October 21, 2021

Lisa was such amazing help and guided me through the whole process which made everything easier and understandable for me. Thank you so much for the kind help

Autru
Germany
About 2 years using the app
OneCommerce.io replied October 22, 2021

Hi Yanru,

Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

February 1, 2022

great customer support. they helped within minutes and were super responsive. the app works amazing.

Self Cut System | Perfecting Men's Grooming
United States
About 2 years using the app
OneCommerce.io replied February 4, 2022

Hi Ryford,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

February 8, 2021

The support is amazing! So far I had two little issues that I could not solve myself and they did it for me within an hour. The app is easy to use and so far doing what it should do. Happy with it!

BeachRebelle
Germany
About 2 years using the app
OneCommerce.io replied February 9, 2021

Hi there,

I'm Maria from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Maria
Transcy - Translate Language and Convert Currency

December 16, 2020

We have a Spanish and English audience. App works great for translation. Lisa from Customer Support was very responsive.

Gringo Guide
United States
About 2 years using the app
OneCommerce.io replied December 21, 2020

Hi there,

My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Muffin
Transcy - Translate Language and Convert Currency