Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,964)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its effective multilingual support, which simplifies managing translations and currency conversions for global audiences. Its user-friendly interface and responsive customer support are frequently praised. The app also offers customization options, integration with third-party apps, and advanced translation services, enhancing the quality of translations and aligning with store branding, making it essential for expanding internationally.
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Great app and great customer support! I would highly recommend.
We used this to quickly translate our online store.
Hi Tony,
Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Stephen
Transcy - Translate Language and Convert Currency
Useful for my Spanish buyers. And makes it easier for me to market to them. This allows me to expand my market to the Latin Diaspora.
Hi VANESSA,
My name's Brown from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Brown
Transcy - Translate Language and Convert Currency
Very good so far, and the on hand help is instant. I can see why this app has the highest review score.
Hi Jordan,
I'm Mirabel. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
The free plan is horrible
my default language is traditional Chinese and add English language.
The AI translate auto translate my brand name (HETKINEN, which is not in Chinese) to English (wait a minute), and I cannot override it. Besides, when I continually add item to cart on the product page, the buy now button wording would duplicate to "buy nowbuy nowbuy nowbuy now buy now. nowbuy now...."
Hi Hiu,
This is Fiona from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store.
As I have seen that my colleague has helped you fix your two main issues as following:
1. We keep the brand name "HETKINEN" not being translated, so its meaning will be kept as HETKINEN in English language.
2. The "buy now" button is duplicated "buynow buynow", it's completely fixed, you can recheck all your issues on incognito browser to have the exact result
We have sent you some follow-up emails, please get back to us as soon as possible, so we can help you further until all your issues are completely fixed
Looking forward to hearing from you soon.
Regards,
Fiona
Transcy - Translate Language and Convert Currency
The Transcy service desk is very helpful to guide us for configuration and the app is good and easy to customise.
Hi Alan,
I'm Andrew. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Andrew
Transcy - Translate Language and Convert Currency
I used this App to translate my Shop and it worked very well! But the best part was the customer service: so fast, friendly and efficient!!!
Hi there,
I'm Lloyd from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Lloyd
Transcy - Translate Language and Convert Currency
Perfect service, Perfect software, Perfect tech, I have to say I like it 100%, this app helps me to fix a big problem.
Hi Peizhi,
This is Neil. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Neil
Transcy - Translate Language and Convert Currency
Awesome Tee Solved all my issues. 5 star
amazing app amazing appamazing appamazing appamazing appamazing appamazing appamazing appamazing app
Hi there,
I'm Justin from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Justin
Transcy by OneCommerce
Very helpful support, app works very well with our website and was very easy to use, any problems the support team were there to help!
Too many issues with this app. Edits cannot be done on pages done with a PageBuilder, it's not compatible with 3rd party apps. The team tried to solve this and deleted our tab app without our consent to make their app work - if we hadn't asked what they did to make the app work they wouldn't have told us. All in all very unprofessional, low quality auto-translations and basically a waste of 7+ hours. If you're looking for standard translations without the need of editing anything but the standard Shopify theme pages I bet it's fine.
Hi Julie,
This is Kevin and please accept my deepest apology for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
For automatic translation, we are using an AI Translation System, so sometimes quality will not meet customer's expectation due to specific language or business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
As I have seen that my colleague is reaching out you, please let them if you need further support.
Regards,
Kevin
Transcy - Translate Language and Convert Currency