Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,967)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective multilingual support, which simplifies managing translations and currency conversions for global audiences. Its user-friendly interface and responsive customer support are frequently praised. The app also offers customization options, integration with third-party apps, and advanced translation services, enhancing the quality of translations and aligning with store branding, making it essential for expanding internationally.

May 1, 2022

Extremely helpful customer service! They contacted me as I installed the app and helped me to set it up!

NIEBLA
Türkiye
30 minutes using the app
OneCommerce.io replied May 5, 2022

Hi Ayda,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

July 12, 2023

i have really enjoyed talking to the support team ( Flora from one commerce ) she was really helpful and thank you

Maestro Luxury Boutique
Kuwait
30 minutes using the app
OneCommerce.io replied July 19, 2023

Hi Maestro,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

August 28, 2022

Perfect translation app and installed directly by Tailor. You can't wish for a better service. Recommend this app to everyone. Top!

Onlinedierenwereld
Netherlands
30 minutes using the app
February 20, 2022

I just setup the app:
- Support available right away to bring the tool alive.
- Easy to use, I wonder a bit a bout the security when the app asked to grant so much information but the Staff says they followed all the Shopify policies. Rate 5/5

(hatcansa.com) - BÁN BUÔN HẠT CẦN SA
Vietnam
29 minutes using the app
OneCommerce.io replied February 22, 2022

Hi there,

This is Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Timothy
Transcy - Translate Language and Convert Currency

May 13, 2022

Klantenservice staat meteen klaar om te helpen. In mijn geval met het aanzetten van de vertaalknop op de website. Vriendelijk en behulpzaam!

Dat Narrenschip
Netherlands
29 minutes using the app
OneCommerce.io replied May 17, 2022

Hi Jasper,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

August 23, 2022

Great app. It's easy to use, edit and navigate and offers really good and helpful customer support.

Dash Coffee
Finland
29 minutes using the app
May 25, 2021

Very useful very happy with it, hopefully this app will bring me more customers with this great feature

digidoggo
United Kingdom
29 minutes using the app
OneCommerce.io replied May 27, 2021

Hi Liza,

I'm Daniel from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Daniel
Transcy - Translate Language and Convert Currency

August 14, 2022

サポートが非常にスムーズで、セットアップまでスピーディーに対応していただけました。
翻訳の精度などはこれから確認しますが、とてもおすすめできるアプリです!
操作性も非常に良いので、これから検証して使用継続を検討しようと思います。

THE STOKEDGATE Tokyo
Japan
29 minutes using the app
April 18, 2022

No idea if the app is good, but there is no free plan as promised in the description. But the support team was quick to explain at least

The Bloody Good
Germany
About 14 hours using the app
OneCommerce.io replied April 18, 2022

Hi Nadine,

This is Helen and we're deeply sorry for your unexpected experience with our app

Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check.

I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Helen
Transcy - Translate Language and Convert Currency

February 7, 2022

I used this app to help me translate to different languages. When I ran into a problem, Grace was able to identify the problem and fix it immediately. She was very knowledgeable and worked with me to make sure everything was to my liking. 10/10 recommend!

BlaqueQueenHair
United States
29 minutes using the app
OneCommerce.io replied February 8, 2022

Hi Leonia,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency