Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,967)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its effective multilingual support, which simplifies managing translations and currency conversions for global audiences. Its user-friendly interface and responsive customer support are frequently praised. The app also offers customization options, integration with third-party apps, and advanced translation services, enhancing the quality of translations and aligning with store branding, making it essential for expanding internationally.
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Not usefull for shop with 1000 products and huge menu! Saving each manual line to edit take 7-20 seconds. You can not search for missing wrong translations. Please write in desc . that app is usefull only for small shops for 10-50 products maybe...
Hi Patrik,
Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.
Regarding to your issues as following:
Firstly, the loading speed of back-end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be. As your store has around 1000 products, it's hard to avoid the slow loading speed, however we will take this disadvantage to optimize the loading speed from back-end for store with a huge amount of products as well as different kinds of pages
Secondly, to find your words on homepage, unfortunately it does not have a search bar to find the word to edit, however you can find it by pressing ctrl+F as a temporary way. Meanwhile the functions including search bar, replace translation are on our roadmap and will be released soon.
As I have seen that my colleague has sent you a follow-up email, please let me know if you need further support. Looking forward to hearing from you soon.
Regards,
Miranda
Transcy - Translate Language and Convert Currency
Just installed the app and they are asking if I need help with the switcher! Excellent and very friendly.
Hi Alexis,
My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
super friendly support!
helped me to uninstall the app and to remove all the lines of code. Good app and friendly support!
Hi Sahnoun,
My name's Myrna from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Myrna
Transcy - Translate Language and Convert Currency
there customer service is excellent. I can't wait to start using this app for internationally trading
Hi Idayat,
I'm Stella from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Stella
Transcy - Translate Language and Convert Currency
Helpful and prompt replies from staff. Translated the website to Malay successfully. Thank you Transcy!
Hi Ganesan,
This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
Maverick from the customer help service is a star! He started supporting me right away with a theme issue. Best ever!
Hi Lorenzo,
My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
This app is extremely easy to use and customer support is fantastic. They are extremely fast to answer and helpful. Very impressed with the team!
Hi Emmanuelle,
This is Jonathan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jonathan
Transcy - Translate Language and Convert Currency
4 hours to translate 1 single page (with the help of the support team)..
I don't write reviews often, but for this one I have to. I've tried this app due to the good reviews, but was far from good unfortunately. The interface was difficult to navigate and I had trouble finding the right sections to translate. Additionally, the support team tried tried their best, but didn't also know how some functions in their app works.... As a result, I ultimately decided to delete the app and unfortunately this experience cost me approximately 4 hours.
Hi Sam,
I'm Brian from Transcy and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation
2. Based on your feedback about our app, we will recheck carefully and improve it in the right. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Brian
Transcy by OneCommerce
Flora from FireApps was extremely helpful. Very quick to respond and my issue was resolved with ease. Thank you
Hi Ruby,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
Easy to use, and very quick to install. Flora helped me set things up, thank you so much for your help!
Hi Purnama,
Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy - Translate Language and Convert Currency