Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,960)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

Edited January 19, 2022

more than 3 months trying the app. I tried everything. I set up languages manually. more than 2 days working on it. And suddenly one day the app changed everything, and the website has been plenty of errors. Until today, I can't find a solution. The app is not intuitive. and is not responsive. The techs and support try really hard, but the app is really bad. I don't understand how the app have 5 ...

Kickies
United States
5 months using the app
OneCommerce.io replied January 19, 2022

Hi Guido,

This is Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store.

As ...

September 12, 2021

This app functions fine for currency conversions. However, it is HORRIBLE for translations. It automatically translates your store language but the automatic langauge translation is horrible and not accurate. You need to edit the language manually and the manual editing function does not work. I opened a ticket for the manual editing function over a week ago. Three customer service reps have ...

In Flore
Sweden
4 months using the app
OneCommerce.io replied September 14, 2021

Hi Ingrid,

I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us.

Your feedback is ...

November 9, 2020

We translated our entire webshop via Transcy (800 products) from Dutch to French. But now it appears that custum fields can't be translated by the app... so we're stuck because we use a lot of custom fields... We also get to see in a lot of places... so we have to take this out everywhere... e.g. in the search bar, check out screen, ... Really not recommended!

Cantata Belgium
Belgium
3 months using the app
OneCommerce.io replied November 10, 2020

Hi there,

Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team. Sorry for the inconvenience has caused to you

First, I got your concern ...

December 18, 2021

Poorly developed app. The auto translator creates texts with no sense, so the contextual translation must be performed manually. Most texts are not divided in menus, or pages corresponding to the shop structure , the texts can be found under "Homepage". There is no easy way to find and replace texts, no visual identifier, no way to match. The texts repeat itself, so every word must be manually ...

Gensami
Italy
3 months using the app
OneCommerce.io replied December 20, 2021

Hi Andre,

I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us.

Your feedback is ...

November 4, 2022

Unfortunately, this is the only rating I can give at the moment. I read their offer to translate into two languages ​​for 9.90, in fact it turned out that a normal translation can be done into 1 language, and the second language will be a translation of something like google translate in real time, that is, it is completely useless for SEO optimization!
I would give this app a 5 and use it and ...

Shoptery
Georgia
2 months using the app
OneCommerce.io replied November 8, 2022

Hi Maria,

Here's Brian from Transcy and we sincerely for this inconvenience

In relation to your issues as following:

1. First of all, we're so sorry if our app information ...

August 18, 2021

Since the most recent change you cannot edit translations on the free plan. On top of that the edition interface is extremely slow and inconvenient to use.

Neonstreet
France
2 months using the app
OneCommerce.io replied August 19, 2021

Hi Alexandre,

Here's Patrick from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused.

For your ...

January 22, 2024

Had a very negative experience with Trancy lately. I paid a yearly fee at the beginning of 2024, but then one day all my translation are lost (meanwhile I was spending ads spending to attract people to the page only found out that the pages are not in their languages, so lost lot of money on ad spending and sales), afterwards I contacted Transcy and they said I was on FREE plan?! I double checked ...

ZEN&CO Studio
Spain
About 2 months using the app
OneCommerce.io replied January 24, 2024

Hi Meng,

This is Fiona from Transcy and we sincerely apologize for any inconvenience causing to your experience

- For the main problem regarding to downgrade to Free plan and ...

December 7, 2023

Just use another app
This app is too difficult to set up

There is the hassle of having to partially translate the product, and the app also does not work.

worldbestsellerproducts
United States
About 2 months using the app
OneCommerce.io replied December 10, 2023

Hi Keunyoung ,

This is Brian from Transcy and we're truly sorry for any inconvenience causing to your experience

In relation to your concerns as following:

- Partially ...

December 17, 2020

They broke my store and never answered. My request was just to allow currency traduction in mobile version. Instead of helping me or fixing the problem, they get into my store, made some changes and after that all currencies were broken. With their changes euro = prices in dollar.
In addition, now some of my articles are displayed with a price multiplied by thousand, do you buy a t-shirt for 2. ...

Yodalorien
France
About 2 months using the app
OneCommerce.io replied December 21, 2020

Hi there,

Here's Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

Regarding to your ...

Edited April 16, 2023

***update 04/23***
Terrible! stay away from it if you want an app that works and support team that helps.

We used this app for quite some time and realised, that the auto-switcher is not working. It took us 5(!!!) days and several hours, videos, calls, etc to convince them that the problem is there. Unfortunately they just test on Windows and dont care about Android or iOS devices.

After we ...

MallorcaWellness
Spain
About 2 months using the app
OneCommerce.io replied February 28, 2023

Hi Pablo,

This is Kieran from Transcy and we personally apologize for this inconvenience causing to your experience

1. For unexpected support from our agents, we will recheck ...