Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to convert third-party apps and websites into multiple languages, enhancing the international shopping experience. It's praised for its integration with DeepL, ensuring superior translation quality. Merchants appreciate the automatic content checking and currency conversion features. The 24/7 customer support is noted for its responsiveness and assistance with setup issues. Some merchants reported compatibility with their Shopify themes.

April 24, 2024

10/10 Would recommend any of their apps, their support team is amazing if you every need any assistance.

SanoVit
United States
2 days using the app
January 8, 2024

Thank you for your outstanding support today! I am extremely satisfied with the level of assistance you provided. You took the time to address all of my concerns and ensured that everything was set up perfectly.
Once again, thank you for your help. I truly appreciate it!

JVMC LuXes
United States
About 2 months using the app
OneCommerce.io replied January 17, 2024

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

February 29, 2024

Giselle and Lewis both were professional, provided high quality and efficient consumer support.
Within a blink of an eye, my problem was solved!
Highly recommended!

Balvin Fashion
Hungary
5 days using the app
OneCommerce.io replied March 5, 2024

Hi Kevin,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

March 5, 2024

Great and polite service from Polaris. I only explained my problem and she fixed all as i wanted it to!

CANNALIZED
Denmark
17 days using the app
OneCommerce.io replied March 12, 2024

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

Edited February 27, 2024

Two days ago I installed the Transcy app on our website. I would like to express my great gratitude to Lee and Amy for their outstanding support and patience. Swift, professional, helpful, polite, excellent English.

Today I had some issues with translations. Fantastic support from Comei.
Once again a great experience dealing with Transcy support.

Maison Lointaine
Belgium
1 day using the app
OneCommerce.io replied March 5, 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

February 7, 2024

Hi i had alot of issues with my store, and a sweet guy named cris helped me with alot of issues on my shopify store he was also writeing in a very understandable way, making it even more easy for me to understand Thank you for great support, and it has been a great experience. Thank you

Prime Cleaning
Denmark
3 days using the app
OneCommerce.io replied February 23, 2024

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

Edited February 27, 2024

Violette has helped thru some technical issue, great service, fast and on point.

Pio Style
Malaysia
12 days using the app
OneCommerce.io replied February 23, 2024

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

April 20, 2024

Thank you very much for your help, and also for helping me resolve the small coding error.

Die Phone Hulle
United States
3 days using the app
OneCommerce.io replied April 22, 2024

Hi Yongquan,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

April 10, 2024

Servizio clienti eccezionale, rispondono immediatamente ad ogni mia richiesta aiutandomi. Consigliata come app.

Funziona perfettamente ed è molto rapida

Soulove design
Italy
16 days using the app
OneCommerce.io replied April 15, 2024

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

March 28, 2024

I was very satisfied, I have been looking for this for a long time, Mrs. Giselle was very helpful, thank you to her too :)

CreatiGlo Wall Art
Türkiye
4 days using the app
OneCommerce.io replied April 5, 2024

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce