Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,965)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

Edited October 18, 2022

Horrible translation to portuguese. If you have colors as part of variants they will not translate. For example, "orange" according to the support team it is not translated because it is complex. A lot of bugs specially with currency conversion. If you need portuguese, stay away.

Le LanVin
United States
30 days using the app
OneCommerce.io replied October 18, 2022

Hi MANOEL,

Here's Kane from Transcy and we're deeply sorry for unexpected experience with our app

In relation to your issues as following:

1. Our app has realized that most ...

Edited April 27, 2022

Horrible experience. Still having issues now after uninstalling.
Full of bugs. Wish we never installed it.

Piedàterre Venezia
Italy
30 days using the app
OneCommerce.io replied March 30, 2022

Hi Andrea,

Here's Jena and we are deeply sorry for unexpected experience with our app

I have seen that one of my colleague is reaching out you, but unsuccessful, please ...

Edited February 19, 2021

Very bad user navigation, I get a lot problems with my store translation. The user interface don't scrolling down its very lag. I want to cancel my subscription but i don't see in any where to cancel, it this is another fall.I uninstall my app, but the company charge my the middle plan price ($17.90). When I reinstall my app to see if its work better, the app say that I need to pay the same ...

Bikers PR
United States
29 days using the app
OneCommerce.io replied February 21, 2021

Hi there,

Here's Bella from Transcy - Translate Language and Convert Currency Support Team and we are truly sorry for this inconvenience caused.

In relation to your problem ...

Edited December 10, 2020

Cambio mi opinión, porque me solucionaron unos problemas pero me surgieron mas problemas en mi tienda con tema de códigos y demás, Ahora me toca pedir ayuda al soporte técnico del Tema para que me solucione estos Problemas, ya que no quiero dejar entrar más a esta app en mi cuenta. Si tengo surte me lo arreglaran, sino me tocara montar otra tienda Online...Además las palabras que te ofrecen por ...

Aceitunas L.Aragon
Spain
23 days using the app
OneCommerce.io replied November 26, 2020

Hi there,

I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

As I have checked ...

Edited August 12, 2020

Plan (which is not cheap) have 100,000 words to translate. It seems is a lot but their system counts the words of shopify design (which you dont need). And dont make mistakes! Because every moment you change something, the words counter runs. My 100,000 words ended in 3 languages and no blog, no big texts... actually I dont know how they ended. I think is not transparent. Not recommended!

Browlerz
Spain
22 days using the app
OneCommerce.io replied August 17, 2020

Hi there,

Here's Kate again. I am so sorry for the inconvenience causing to your experience.

Glad to inform that with the latest update, our app is now offering unlimited ...

December 22, 2022

Very bad app and it is not working properly , broke 10 time for one week .Big problem for me and lost a lot of customers !!! NOT working good !!! Last time i had a lot of people contacting me to complain about the language problem !

Limited Lingerie
Bulgaria
22 days using the app
OneCommerce.io replied December 23, 2022

Hi Miroslav,

This is Anna from Transcy and we're deeply sorry for your unexpected experience with our app

Regarding to your issue, because you uninstalled our app already so ...

March 11, 2021

they provide Chinese traditional language but the translation is totally wrong and they didn't have the Chinese Hong Kong Icon and wording. the staff should have more training before the start with their work. instead of checking he only said "unfortunately" and this guy is work in CS team. thanks to Raymond to lost 1 customer

Foodpoint.hk
Hong Kong SAR
21 days using the app
OneCommerce.io replied March 11, 2021

Hi there,

This is Jacob from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.

Regarding to your ...

Edited February 8, 2022

I haven't started using it yet but the setup went very smooth with all the help I was receiving from the customer service. Big help!! Thanks.
UPDATE- I've now started using the app, very disappointed since I've already spent much time translating a lot but customer service does not help me to solve my problems or questions. They answer slow and don't have any type of knowledge needed to help. The ...

MoonLight Flavors
Sweden
21 days using the app
OneCommerce.io replied January 24, 2022

Hi Johanna,

My name's Vincent from Transcy - Translate Language and Convert Currency Customer Support Team. We're so sad to see your updated review, however we sincerely ...

July 17, 2023

Terrible app, reviews are most likely fudged. I don't know what I could do wrong, I did everything according to the instructions which I reviewed 10 times, support helped me, but still problems remained. If you make a small change/add a product - sit in the settings for hours (considering that support helps you). Currencies, languages - there are always problems with everything. I don't recommend ...

Stablela
United Kingdom
21 days using the app
OneCommerce.io replied July 20, 2023

Hi Pavlo,

This is Peter and we're truly sorry for this inconvenience causing to your experience

In relation to your issues, we have seen that our agents tried to check and ...

March 8, 2022

We uninstalled this app once as the staff told us that Transcy is are not compatible with other 3rd party app. After we uninstalled, Transcy's staff Jennifer begged us to reinstalled so she will look into the problem and solve it. We reinstalled eventually and Transcy's dev team gave us the same answer of their incompatibility. We are highly unimpressed. Sorry but this app will waste your time. ...

OhMyClass 學住慳
Hong Kong SAR
21 days using the app
OneCommerce.io replied March 9, 2022

Hi there,

This is Brian and please accept my deepest apology for this inconvenience.

For unexpected support from my agent, I personally talked directly to them in order to ...