Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,965)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

Edited March 17, 2023

Currently, this app does not work with subfolders for translations. Even the app support person admits it. But we identified a solution - Use the Customer's Location option and enable all languages for your store in the primary market. In testing with a VPN, the language switched correctly as desired. Thank you, Johnson, for the pointers.

Vesta Precision Europe
United States
About 1 year using the app
OneCommerce.io replied March 21, 2023

Hi there,

I'm Gemma from Transcy and thanks for your review

Based on your feedback, we will take it into consideration to improve our app in the better way. At the same time, ...

July 8, 2022

Useful and graet, maybe much expensive but it works and the costumer service is good. ...............

shifaah
Netherlands
About 1 year using the app
OneCommerce.io replied July 18, 2022

Hi there,

This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for ...

Edited May 17, 2023

Update: The 3rd party app translations sometimes overwrite already applied translations inside transcy. It's a nightmare to get this sorted (I've been going on about 3 weeks trying to get this done now). The app works fine, but it overwriting itself is a massive problem.

I had some questions on putting the switcher in a specific spot in my theme and was helped super fast (on a weekend day, even) ...

Undercover Otter
Netherlands
About 1 year using the app
OneCommerce.io replied April 25, 2023

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be ...

March 21, 2022

l use it to help me gain international customers, so far l like what l see. so far l have no issues but i'm sure the service department will help me with any problem l may have.

Big tingz 97
Canada
About 1 year using the app
OneCommerce.io replied March 25, 2022

Hi there,

My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy ...

May 8, 2022

It's still good for use at present, but I hope to improve the position of the selector on the home page in the future, so that we can adjust the position, such as moving up, down, left, and right directions, etc.

LittleDayz Boutique
China
About 1 year using the app
OneCommerce.io replied May 10, 2022

Hi Yujie,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. We have noted your point for concern team ...

April 16, 2023

piano premium molto buono e interessante, si possono cambiare anche le immagini con testo delle altre sezioni. assistenza clienti, dopo i primi fraintendimenti ha capito i miei problemi e ha risolto velocemente tutto. eccellente l assistenza 7/24. disponibili a qualsiasi ora e anche di domenica, sono poche le app che regalano questo servizio.

MyBabyFarm
Italy
About 1 year using the app
OneCommerce.io replied April 18, 2023

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend ...

May 10, 2021

It is a great app allowing us to have different currencies (at automated exchange rates), user-friendly interface and very good customer support that solves all our problems asap. Only reason we are not giving 5 stars is the speed of the interface, which takes long to load causing obvious delays and, even worse sometimes, saved translations are not properly saved.

LuxOlympus Collection
Greece
About 1 year using the app
OneCommerce.io replied May 10, 2021

Hi Aris,

This is Thomas from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review as well as valuable feedbacks

...

August 6, 2022

The app works great at providing my site a Spanish option. I do wish Latin-American Spanish would be an option as quite a few words are said differently and might be confusing to my audience. Otherwise it is a great option and customer support (Jennifer in particular) has been amazing at helping me with any questions.

The Joy Within
United States
About 1 year using the app
July 30, 2022

Jennifer was great, she helped me fixed my problem within five minutes. This app also helps for new users with better experience. thank you

Astr0night
United States
About 1 year using the app
February 11, 2022

I was testing how the language versions work, the free plan. The support was awesome, very friendly and quick. I did not test other than the free plan features!

pesulafiskars
Finland
About 1 year using the app
OneCommerce.io replied February 14, 2022

Hi Reetta,

Here's Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make ...