Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to convert third-party apps and websites into multiple languages, enhancing the international shopping experience. It's praised for its integration with DeepL, ensuring superior translation quality. Merchants appreciate the automatic content checking and currency conversion features. The 24/7 customer support is noted for its responsiveness and assistance with setup issues. Some merchants reported compatibility with their Shopify themes.

June 13, 2022

The most intuitive translator app on the Shopify store. The autotranslate function works pretty well and the support is stellar.

Ősi Magnesium
Hungary
Over 1 year using the app
OneCommerce.io replied June 14, 2022

Hi Máté,

My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

March 31, 2021

Very responsive support and easy set up. I love how easy it is to set up and use. Really great product and team

Brokenvase Games
Australia
Over 1 year using the app
OneCommerce.io replied April 1, 2021

Hi Mervin,

Here's Liam from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Liam
Transcy - Translate Language and Convert Currency

September 3, 2022

Très pratique d'utilisation, et les conseillers sont très réactifs. Un conseiller m'a spontanément proposé de l'aide et l'a très bien fait.

Pop Dog
France
Over 1 year using the app
December 16, 2021

great customer support and very useful and cheap app all that you need to run your shop worldwide !.

FULL OF MERCH
Poland
Over 1 year using the app
OneCommerce.io replied December 17, 2021

Hi Nikodem,

Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

February 19, 2022

So far so good, very nice implementation. Lets see how this algorithm handles 2000 products. Thanks Rich!

4Her Store
Portugal
Over 1 year using the app
OneCommerce.io replied February 22, 2022

Hi João,

Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

January 18, 2021

Easy to use and fast to implement. I've only had one issue with translating a section and Seri from support was really reactive and solved it in no time. Recommended.

Historic Trackdays
France
Over 1 year using the app
OneCommerce.io replied January 18, 2021

Hi there,

This is Robert from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Robert
Transcy - Translate Language and Convert Currency

Edited October 4, 2021

We used this application to help us provide language translations and currency switcher. It is one of the best here. The Support is amazing. Special thanks to Andy who is really helpful when we need support! thanks

Otet
United Kingdom
Over 1 year using the app
OneCommerce.io replied October 5, 2021

Hi Ismail,

Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

April 4, 2022

The response of the support team was very good.
I use the app from now on, but it seems to work fine.
Thanks for the quick response!

4MiLi (フォーミリ)
Japan
Over 1 year using the app
OneCommerce.io replied April 6, 2022

Hi there,

This is Matthew. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Matthew
Transcy - Translate Language and Convert Currency

October 29, 2021

Le service client est top. J'ai parlé avec Lisa pendant des heures et elle a travaillé jusqu'au que mon problème a été résolu. Super bonne expérience !

QUINQUE.SKINCARE
France
Over 1 year using the app
OneCommerce.io replied October 31, 2021

Hi Mercedes,

My name's Diego from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Diego
Transcy - Translate Language and Convert Currency

February 24, 2022

First time downloading this app, very helpful for muti-language. Easy to use. Very nice customer service, good attitude. Recommend.

CYSUM EBIKES
China
Over 1 year using the app
OneCommerce.io replied February 25, 2022

Hi XIAOQING,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency