Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to convert third-party apps and websites into multiple languages, enhancing the international shopping experience. It's praised for its integration with DeepL, ensuring superior translation quality. Merchants appreciate the automatic content checking and currency conversion features. The 24/7 customer support is noted for its responsiveness and assistance with setup issues. Some merchants reported compatibility with their Shopify themes.

April 1, 2022

This is a nice transaltion app, with fully automatic translate function yet somehow the content of 3-rd party app cannot be manually edited. That's a limit, otherwise you will have to edit it string by string, that's a way to make sure you have the

upupgerly
China
Over 1 year using the app
OneCommerce.io replied April 4, 2022

Hi there,

Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

December 24, 2021

I used this app to help me do x. I really like how it does y. It would be nice if it did z better. Thank you!

Neutriherbs
China
Over 1 year using the app
OneCommerce.io replied December 26, 2021

Hi Zhixiong,

This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

October 14, 2021

downloaded the app and had some questions but they have great customer service, also works perfectly with what I need

Nineteen Seventy
United States
Over 1 year using the app
OneCommerce.io replied October 18, 2021

Hi Carla,

I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

January 22, 2021

The app works really well and converts currency and language without any issues. I'd highly recommend this app to anyone looking for a quick and efficient solution for their online store.

Bisous Boutique Clothing
United States
Over 1 year using the app
OneCommerce.io replied January 22, 2021

Hi there,

I'm Louis from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Louis
Transcy - Translate Language and Convert Currency

October 14, 2021

So easy and fast to set up. In a matter of 20mins, I had my website displaying in 5 different languages. Amazing app

Momentos.com
Australia
Over 1 year using the app
OneCommerce.io replied October 14, 2021

Hi Donna,

This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

Edited April 16, 2024

I asked help from Customer Support because I had a problem on translation.
Raymond helped me fast. We didn't spend much time, just a few mins then it be done. I really like this app and suggest you guys can try it!

PINKSELFIE
Taiwan
Over 1 year using the app
February 17, 2021

excellent support team and very useful app which is also easy to use! I would recommend this app to anyone

herebedragons.hr
Croatia
Over 1 year using the app
OneCommerce.io replied February 17, 2021

Hi there,

My name's William from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
William
Transcy - Translate Language and Convert Currency

August 4, 2022

I used this app to translate my page, it was great! and Lee from CS and support was A MA ZING. LOVED IT!

Rise Street Market
Costa Rica
Over 1 year using the app
April 14, 2022

El soporte es excelente, 10/10. La aplicación traduce muy facilmente. Recomendadisimo a cualquiera que desee probarlo tiene 14 dais de prueba.

Swapcloud Games
Argentina
Over 1 year using the app
OneCommerce.io replied April 16, 2022

Hi Julian,

Here's Andrew. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andrew
Transcy - Translate Language and Convert Currency

May 16, 2022

Love this app, because it's easy to use! The technical support is great and available 24/7 to help :)

LA FENICE
Poland
Over 1 year using the app
OneCommerce.io replied May 18, 2022

Hi Agnieszka,

This is Diego. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Diego
Transcy - Translate Language and Convert Currency