Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,965)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

Edited March 14, 2022

Update: After two weeks of live testing. Visitors droped 45%.... Sales droped over 50%. Some users from germany get the english version displayed and canceled the order. I have deleted the app. Old Rating: Easy Interface, Good Design and a smooth auto translation. You can also add manual translation after. Perfect & a very helpful team which guides you thru all the setup. Thank you.

My Illustrated
Germany
20 days using the app
OneCommerce.io replied February 24, 2022

Hi Karsten,

I'm Mirabel and we sincerely apologize for this inconvenience causing to your experience.

In relation to your main issue about dropped visitors or sales, we need ...

Edited May 5, 2021

DO NOT USE THEM! 24/7 - NOT TRUE
TRANSLATION IS HORRIBLE, DO NOT TRUST THEM!
PROMISE YOU WILL REGRET! DO NOT TRUST THEM, DO NOT TRUST THEM, DO NOT TRUST THEM! FAKE FAKE FAKE FAKE HORRIBLE HORRIBLE HORRIBLE!!!

MAuto
Italy
15 days using the app
OneCommerce.io replied April 29, 2021

Hi Joe,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this inconvenience caused and sadly to see your updated ...

July 15, 2021

5-Star Reviews are Deceiving - Read the 1&2 Stars to make an informed decision I am not one to spend time reviewing apps, but this app with 4.7 average reviews at the time is extremely deceiving. The 5-star reviews are mostly from beginners who install it and thing it "looks good". If you actually speak the translated language and have 3rd party apps that need translation, you will be extremely ...

HUNK USA
United States
15 days using the app
OneCommerce.io replied July 16, 2021

Hi HUNK,

I'm Amanda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize your bad experience with us.

Regarding to your ...

September 17, 2022

This app is STEALING my data all the time!
I have been using this app Transcy for 2 weeks. Unfortunately, I just found this terrible fact. As a translation App, it has gained the permission to access a lot of Business Confidential Information of my store, which includes all the information of my customers, orders, products and even the right to edit them. As a merchant, I have good reason to ...

LikeMyChoice
Hong Kong SAR
14 days using the app
OneCommerce.io replied September 20, 2022

Hi SUYANG,

This is Stephen and we're deeply sorry for your unexpected experience with our app

In relation to your concern, one of our colleagues sent you some unnecessary ...

March 14, 2023

The product and its descriptions do not translate. There is no user manual or information. I hope it will be fixed soon

Lady Ros
United States
14 days using the app
OneCommerce.io replied March 16, 2023

Hi Tolga,

This is Teresa from Transcy and we personally apologize for your unexpected experience with our app

Regarding to your issue, because you uninstalled our app, so it' ...

Edited March 30, 2022

We have finished our trial with Transcy and we have decided not to continue with them. The app is good if you have a "simple" store, but if you take your store seriously and care about loading time, performance and dynamic translations this is not it. If you have a page that has other third apps, specially landing page apps like GemPages and more, then Transcy is not at all good. The app cannot ...

Nopalli
Sweden
14 days using the app
OneCommerce.io replied March 30, 2022

Hi Jorge,

This is Emma. We're deeply sorry for any inconvenience during using our app because our app has not reached your expectation.

For unexpected support from our agent, ...

June 5, 2024

The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case.

Because its ...

Vespucci
Germany
8 days using the app
OneCommerce.io replied June 7, 2024

Hi Adrian,

This is Kate from Transcy

First of all, I sincerely apologize for the inconvenience caused to you

At the moment, since you also use Shopify Payment and set up the ...

October 10, 2021

terrible, Please avoid. very bad experience with this app I use a free plan which have only one language free i use it and translate my store and spend so much time to edit it after one week they need me to change plan < why > and i can't use the language any more my store keep loading and loading not working good . just deleted

isterne
Germany
10 days using the app
OneCommerce.io replied October 11, 2021

Hi Hussin,

Here's Jonathan from Transcy - Translate Language and Convert Currency Support Team and we are truly sorry for this inconvenience caused.

In relation to your ...

September 17, 2021

during my free trial, everything I edit can not be saved.... ours of work and i lost everything.... support dont work on fridays, so i have to wait till monday nad the free trial period is gone... terrible

Dinee
Portugal
6 days using the app
OneCommerce.io replied September 20, 2021

Hi Pedro,

Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...
Edited June 1, 2023

I really wish I could have read all these 1 star review before I made the purchase and I suggest you all do it pls, because all those 5 stars are probably fake from my experience:

1. The function itself did not work & they are making misleading claim and obvious violation of advertising law
- THEY’RE GOOD AT MAKING MISLEADING CLAIM BUT A JOKE IN PRODUCT DESIGH: I was using their growth plan and ...

INSPECIAL HOME
Hong Kong SAR
6 days using the app
OneCommerce.io replied June 1, 2023

Hi Guancheng,

This is Stephen and we're deeply sorry for your unexpected experience with our app

In relation to your concerns as following:

1. For the first point " to use ...