Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,965)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

February 21, 2022

l'application ne marche pas bien bien, il provoque des redirection sans cesse. le service client est catastrophique.

SAKHRI PARIS
France
6 days using the app
OneCommerce.io replied February 22, 2022

Hi Latifa,

This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this convenience causing to your experience.

...

Edited November 18, 2023

Worst experience with a Shopify app I have ever had. After installing the app, I noticed that the translations weren't displaying correctly and that different currencies weren't showing. I asked the support team for help and after giving them some access to my store, they kept me on chat for about 2 hours. After 2 hours, and very little progress, they told me that they needed increased admin ...

Manukahut
Australia
5 days using the app
OneCommerce.io replied June 2, 2022

Hi Giuseppe,

This is John. On the behalf of the team, I sincerely apologize for the inconvenience that you have been through.

Since translation and currency are working under ...

Edited June 20, 2022

Worst experience ever. Although we opted for the Premium plan, they made us wait 5 days for an app that has missing translations, false translations and our website's usability and speed went down considerably. We are shocked to see how this app can have so many positive reviews. I think most of its users don't speak any other languages. "Check out" was translated as "Vérifier" in French which ...

Creative Home
United States
5 days using the app
OneCommerce.io replied June 21, 2022

Hi Alper,

I'm Maria and we are deeply sorry for your bad experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we will ...

March 2, 2021

Tried to use this app, but unfortunately, this app created too many issues, and did not work in my case.
1. My search results became a a mess - all the titles multiplied 5 times 2. Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge
3. Their support is there, but not really solving the issue, nor I can tell in confident they understood my problem.
4. ...

Makeup Land
Israel
4 days using the app
OneCommerce.io replied March 2, 2021

Hi there,

This is Jesse from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.

As we have checked ...

November 11, 2023

Disappointing.. The app has several issues:

1) Glossary automatically and adds tags between the words that are in the rule. For both excluding rules and including rules. This causes either these tags showing up in the frontend or that there is no space between the words.

2) Besides that the Glossary is buggy, there is no option to upload a glossary file - this makes it quite useless - imagine ...

Steel Vintage Bikes
Germany
4 days using the app
OneCommerce.io replied November 15, 2023

Hi Alexander,

This is Kaity and we would like to apologize for any inconvenience causing to your experience

In relation to your concerns as following:

1. For Glossary rule ...

August 5, 2021

Auto translation only works if you pay the most expensive plan, when we realized that, we asked for a refund as we used the app only for an hour and they literally refused. It also mess up with your copy layout after translation, like bolding everything or coloring unwanted text. The support is very slow it took 5 days for them to try to fix the issues before finally giving up and telling us they ...

Korexo
United States
4 days using the app
OneCommerce.io replied August 6, 2021

Hi MINH,

This is Orson from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.

As we have checked ...

Edited February 15, 2022

If you're tired of your Shopify website This is the best App to ruin it, they'll be super quick at the beginning to support and get their messy application set up on your website and add the switcher and they'll ask for your rating and review right after installation and you've no idea what a mess they did in your website theme, after that everything will stop working and non of these ppl will ...

UV CAN SANITIZE
Canada
3 days using the app
OneCommerce.io replied February 10, 2022

Hi Mehrdad,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for any inconvenience during using our app ...

November 8, 2021

(REQUEST MY REFUND) Transcy - Translate & Currency (Uninstalled) 2021-11-03 - 2021-12-03
Try to give this application more opportunities to solve the problem I have with your application, but everything has been in vain, the customer service is terrible, until today they have not solved my problem, I have wasted my time with this app . I will try other apps, please request my refund. THANK YOU.

UPSIGLOW
Germany
2 days using the app
OneCommerce.io replied November 8, 2021

Hi Viviana,

I'm Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us.

Regarding to ...

January 1, 2021

This app is a fraud. I took the starter plan with 100.000 words. It said that I could translate till 5 languages. After that, the translation was not completed due to excess of words. Everything okay till here. I decided to delete 3 languages that I considered less important and retry to complete the translation at least or the other 2. MY WORDS WERE STILL AT 0 !!! I contacted the "24/7 costumer ...

Jolly Pets
Belgium
2 days using the app
OneCommerce.io replied January 4, 2021

Hi there,

My name's Robert again and we are truly sorry for this inconvenience caused.

Glad to inform that with the latest update, our app is now offering unlimited words to ...

Edited October 23, 2020

I literally wasted about two hours of my time. I want to translate my site into Arabic, but unfortunately the conversation was a waste of time because the employee did not answer my questions in the first place. Every half hour he sends me a message and send me a link that has nothing to do with the question. In the end, I ask him to refer me to speak to another employee, and then he tells me ...

Smiley - Oral Hygiene and Whitening
United Arab Emirates
1 day using the app
OneCommerce.io replied October 26, 2020

Hi there,

Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

Regarding to your ...