Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,796)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its translation and localization capabilities, crucial for reaching a global audience. It supports multiple languages and integrates smoothly with third-party apps, offering both automatic and manual translation controls. The intuitive interface and flexibility are frequently praised. Exceptional customer support, particularly from staff members like Giselle and Eleanor, is accessible via live chat, ensuring quick solutions to merchant issues. This app is valued for enhancing international customer engagement through quality translations and localized content, significantly saving time and improving integration.
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The support response is very fast, and even beginners can use the system with great confidence. It is a reliable service.
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io
Regards,
Jena
Transcy by OneCommerce
good
Hi there,
I'm Saha from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Saha
Transcy by OneCommerce
no he tenido buena experiencia, da errores, la geolocalizacion no funciona correctamente, satura el servidor con un loop infinito de recargas y finalmente deja tu pagina fuera de linea, tiene muchos fallos, el precio es muy elevado para una aplicacion asi
Hi there,
This is Fiona from Transcy and we sincerely apologize for any inconvenience causing to your experience
We have seen that one of our colleagues is following your case, he gave you clear explanation along with relevant solutions, please kindly check your email and let him know if you need further support
Hope to hear from you soon
Regards,
Fiona
Transcy by OneCommerce
At first I was very unhappy with this App, because it looked as if they had charged me during my free trial. And also because I had trouble finding how to manually modify translations and change the position of the switcher.
But the Customer Service reached out to me and explained everything clearly and in detail. They also said I was still able to cancel the plan during my trial.
So I believe we will keep the subscription, since it's clear the team is happy to help in case of issues.
Hi Arnaud,
This is Saha and we apologize for any inconvenience causing to your experience
Regarding to your concerns as following:
- Firstly, we saw that you're on the annual Growth plan. However, because you're in 7 trial days, so you can still downgrade or switch to a monthly plan, or cancel the plan by uninstalling the app
- We have seen that one of our colleagues is reaching out you by guiding how to find/edit translation manually in details, please check your email and let him know if you need further support
- We think there might be a misunderstanding about buying a support ticket. Currently, you still receive 100% free support during the trial. Additionally, you can contact our support team with any questions through the live chat or email. Only in exclusive cases where you require additional help but beyond the support team's capabilities, we will consider charging through tickets.
Looking forward to hearing from you soon
Regards,
Saha
Transcy by OneCommerce
App is complex, but works fine more or less.
Support is very fast to solve problems.
チャットの担当者(Giselle)のサポートが迅速かつ丁寧で助かった。基本的にはプレミアムプランを使用する前提でこのアプリを使用した方が良い。
good
Really good customer support. Polaris helped me to solve all my issues.
very good app and help center great
Works well and fairly good support, but the supporters are not technical so they are just the first layer and often they'll ask the dev team review issues. Main issue is when it translates elements on the site which it shouldn't such as sizes, etc.
Hi Senai,
Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your feedback about our support would be really meaningful to me.
Regarding to your issues, firstly our agents are preparing the basic technical knowledge and because your issue is related to code, so it needs Dev team to find the root cause and then fix it as soon as possible.
Secondly, your variants including sizes or color, is not translating properly because those variants are considered as third party elements, so our app will automatically detect it and translate it, in case you want those variants not being translated, just please let us know, so we will keep its meaning as the same as original.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency