Reviews (2,656)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its multi-language translation and currency conversion features. They praise its user-friendly interface, easy setup, and responsive customer support. The accuracy of translations and reliability of currency conversions are noted for improving storefront accessibility and boosting conversions. Merchants also appreciate the value, highlighting robust features even in the free version.

May 9, 2024

The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!

YouGuide
United Kingdom
About 1 month using the app
May 22, 2024

At first glance everything suggests that you have found the application of your dreams, there are positive evaluations, the offer and the promises in the offer.
But once installed and chosen your plan, you fall from very high.
Non-existent customer service.
They promise you unlimited translations, automation, etc. but then it plunges you into their settings, the basic translation and the advanced ...

MAGBELLA
Spain
About 3 hours using the app
Hextom replied June 10, 2024

Hello MAGBELLA,

Thank you for your feedback on our app. We apologize for any confusion you may have experienced. We have reached out to you about the issue and appreciate ...

August 14, 2024

Free plan limited to 5k translations. Useless, way better to use the Shopify Built app that is 100% free...

Ozayti IT (Staging)
France
17 minutes using the app
Hextom replied August 27, 2024

Thank you for your feedback. We’re sorry to hear you feel this way. We’ve tried reaching out but haven’t received a response—please check your spam folder when you get the ...

April 7, 2024

totally trash, useless and ruin another apps

Miss Suki Wedding
Hong Kong SAR
25 minutes using the app
April 19, 2024

Good App

Trendy Threads
Sweden
About 13 hours using the app
Hextom replied April 29, 2024

Hello Trendy Threads,

Thank you for your feedback on our app. We apologize for any difficulties you may have experienced.

We recently reached out to learn more about the ...

November 17, 2020

Not a bad app, but the support is not-existent. I wrote an email one week ago, and I am still waiting. I am removing my subscription

Napoli Caffé
Switzerland
Over 4 years using the app
Edited March 14, 2023

TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER
Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service...

I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and ...

KOOMPLIMENTS
Switzerland
Almost 3 years using the app
Edited May 10, 2024

Update after 3 years:
I am so done with this app. Especially the "Manual Translation Part"
Prepare for "something wrong while saving the translation, please try again later"-errors all the time. I have no interest anymore in working with the app's support team, because next time I need to work with the app it's either the same error again or something new. Like always.

Also this app is very ...

Tinkering Paws
Germany
Almost 3 years using the app
February 27, 2024

Stay far away from this app!

The translations they offer are terrible and trying to communicate with their customer support team is like talking to a wall.

They simply do not care in the slightest about your problems with the app as long as you pay them money. I have used this app for almost three years and therefore I have a lot of experience with their customer support.

Seriously save yourself ...

Weriion
Sweden
Over 2 years using the app
Hextom replied May 5, 2024

Hi,

We sincerely apologize for any inconvenience you've experienced.

We've addressed and resolved some difficulties you've contacted us about. We've also sent several emails ...

August 11, 2022

I used too love this app but after updating app doesnt work well anymore. Impossible to edit and set things as I want to.

Omiyage From JAPAN
Japan
Almost 2 years using the app