Reviews (2,482)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its multi-language translation and currency conversion, essential for international e-commerce. They appreciate its user-friendly interface, easy Shopify integration, and responsive customer support. The accurate translation and reliable currency conversion are highlighted as enhancing the shopping experience for global customers, significantly aiding in business expansion and customer base growth.
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This app is not ready for prime time, its full of bugs and the visual translator really screws things up and seems to over ride the shopify translate and adapt and makes a total mess. Hard to get support also. The AI translation quality is pretty good though, but once that is complete I cant see value. Also they keep charging you $9.99/month even if you cancel and come back in the same 30 days. This makes no sense.
Hello FOLIGAIN EU,
We apologize for any difficulties you may have experienced while using our app.We have reached out to you via email to gather more details about the issues you encountered, but we have not received any responses yet. Could you please check your inbox or spam folder when you get time and reply to us? We are looking forward to your response and are here to assist you further
At first glance everything suggests that you have found the application of your dreams, there are positive evaluations, the offer and the promises in the offer.
But once installed and chosen your plan, you fall from very high.
Non-existent customer service.
They promise you unlimited translations, automation, etc. but then it plunges you into their settings, the basic translation and the advanced one and suddenly you don't know who, what, or how much. Manipulation, it smacks of fraud.
You contact the chat to your right at the bottom of the screen to have it logically as is the case for all worthy applications, but no one is on the horizon for hours. A waste of time.
They charged me $19.99, I request a cancellation and I withdraw from the purchase. I didn't even use any service or your so called customer service. Just a huge waste of time.
Hello MAGBELLA,
Thank you for your feedback on our app. We apologize for any confusion you may have experienced. We have reached out to you about the issue and appreciate your confirmation that the confusion has been cleared.
We have followed up a couple of times since then to check for any additional issues but have not received a response. Could you please check your inbox or spam folder at your convenience and get back to us? Looking forward to hearing from you.
Not good at all, took hours to translate and the translations barely show up on my store. I now use another translation app and everything went 10 times quicker. Don't waste your money on this
The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!
It translated our URL slugs even though we don't want to, there's no option to deselect URL slugs, which caused a big mess and a lot of broken links that we needed to search for and fix manually.
Their support is an absolute disappointment, we are trying to reach them for a week and all we get is a bot saying "will connect you to an agent"but that agent never appears.
I have no effect with real -time translation function. And I canceled the subscription after paying $ 15.99, and the previous subscription function was gone. This is a scam!!!!
totally trash, useless and ruin another apps
Unfortunately the translate feature is awful, totally destroyed my precise translation made by Translate & Adapt app.
Thank you for losing hours of my time.
Good App
Hello Trendy Threads,
Thank you for your feedback on our app. We apologize for any difficulties you may have experienced.
We recently reached out to learn more about the feedback you provided and to offer assistance, but we haven't received a response from you.
Could you please take a moment to check your inbox or spam folder? We look forward to hearing from you.
Thanks
Hextom
TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER
Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service...
I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and the person from Hextom just tells me, I literally quote her message:
"I believe this should be removed. The canonical is not needed if you have reflang"
And it is over! nor how I do it, nor that they are going to do it ... the minimum effort and the worst thing is that she says "I believe is ..."
sorry? tell me something that you are sure of! that for that you are the technical support of the application!
That only prolongs the messages because I will have to respond: "and how do I delete it?" Can you confirm with someone on your team that this is really what needs to be removed and how?
We have already done many manual translations and wanted to know if it worked well before to update the payment plan, but the truth ... I do not know what to do.