Hextom AI Translate & Currency

You buy credit and they will make them disappear and play dump for you to buy again , if you count what you pay for you will see the scam in this app

Pay for a plan and then not have the monthly limit until 1.5 month later , so you pay 1.5 -2 months worth of limits to get half what you pay for

Daily it will disconnect from the Website, keep sending to another URLs language, app plugin itself will stop working and shows error or not loading at all .. disaster that causing me to lose sales daily

In contact with Shopify to officially report the app , highly questionable

One bad experience, i can tell you that.. shifting to "Weglot" more stable, better support. I had so many frustration about this app, i do not now where to start. But i will leave it with that.

Unfortunately, our experience with Hextom has been very disappointing for the following reasons:

1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day.

2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems.

3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature.

4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.”

5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs.

6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.

Poor app and slow support. Do not recommend!

no cambia de forma automática las divisas para eso tienes que estar en el plan de pago. Perdí toda la tarde, todo mi tiempo, aprendiendo a usar esta confusa desordenada aplicación, ustedes son de lo peor.

It doesn't automatically change currencies; you have to be on the paid plan for that. I wasted the whole afternoon, all my time, learning how to use this confusing, messy app. You guys are the worst.

We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved.

Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.

Support is not existent and the actual service is poor! It took me a lot of time to translate our gempages landing pages only to find out that they are actually NOT translated. They visual translation app actually replaces the words from English to the other language in real time every time which caused HUGE delays in loading the page and customer is not seeing his native language. Instead he needs to wait around 20 seconds his page to be translated... Ridiculous

Tried to solve that with the support, but all they did was to say "this is how our app works" and stopped answering to my email. I tried to reach them 2 times for the last 2 days - no answer at all.

Do not bother. There is a lot of other BETTER apps

Update: Moved to T Lab Translator, they actually have the necessary functionality and RESPONSD to my inquiry

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time.

I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM

I test your app and all my store was compromised because of your app. My previous languages was deleted after I did that from the app.
Don t recommend. Also email support is very slow.

TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER
Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service...

I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and the person from Hextom just tells me, I literally quote her message:

"I believe this should be removed. The canonical is not needed if you have reflang"

And it is over! nor how I do it, nor that they are going to do it ... the minimum effort and the worst thing is that she says "I believe is ..."
sorry? tell me something that you are sure of! that for that you are the technical support of the application!

That only prolongs the messages because I will have to respond: "and how do I delete it?" Can you confirm with someone on your team that this is really what needs to be removed and how?

We have already done many manual translations and wanted to know if it worked well before to update the payment plan, but the truth ... I do not know what to do.