Reviews (2,653)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its multi-language translation and currency conversion features. They praise its user-friendly interface, easy setup, and responsive customer support. The accuracy of translations and reliability of currency conversions are noted for improving storefront accessibility and boosting conversions. Merchants also appreciate the value, highlighting robust features even in the free version.

Edited February 12, 2023

BAD! Never work with this. Photos on different pages do not sync. Everything is translated incorrectly. Their answer there is a bug in it. Weeks later, still nothing has changed. How unprofessional you come across al brand. You pay so much money monthly for an app that doesn't work.

leselles
Belgium
4 months using the app
Hextom replied February 24, 2023

Thank you for your feedback.

The described issue was not caused by our app. Our app requires users to provide new image translations when you update your images. It does not synchronise these new images automatically, it would link the new image with the oudated translation. We have sent a few emails, please check your inbox when you have time and we will help if you have any other requests.

November 25, 2021

It's not even one star, but more like -5 stars. I found and installed this app last week. App stopped after 1000 free words telling me to buy more. It's OK, but the description says that you can have 20000 as a first time user bonus. I asked support to fix this, but got an answer that I already used app a year ago which is not true. I opened my store in March 2021. When asked to show me the log of me using their app a year ago, but got no answer. So, it's just another false offer. Sad. They could easily got me to pay monthly subscription. Skip this app!

Métier doré
Canada
2 months using the app
June 7, 2023

They ask for 5 stars review in exchange for free 3 languages. So every 5* are not that accurate just for free stuff

Ultimate Gainz
Netherlands
2 months using the app
September 2, 2020

The app asked for a review before the installation was complete. Unable to know if the app is any good. Installation is not as simple as would be expected, but it is free, so you get what you pay for.

All American Ale Works®
United States
2 months using the app
May 9, 2024

The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!

YouGuide
United Kingdom
About 1 month using the app
August 2, 2020

Wasted time translating 2000 words with this app only to find out it’s not compatible with pages built with PageFLy editor.

What’s more, I have to pay to export the manual translations I did.

Plain ridiculous.

PlantyEco
China
About 2 months using the app
Edited April 9, 2024

Not good at all, took hours to translate and the translations barely show up on my store. I now use another translation app and everything went 10 times quicker. Don't waste your money on this

posterfashion
Belgium
About 1 month using the app
May 13, 2022

There are just better options out there, the app is not easy to use, to be honest one of the most difficult to use apps I have been using since years now. And they don't have a live chat function which is standard for most apps and also your competition. This is not the cheapest option and the service is just bad compared to other apps, answering every now and then to an email is just not enough to perform good long term on Shopify. I am sorry to tell you, but you are one of the few apps I am really disappointed about.

Diamond Smile Europe
Germany
24 days using the app
July 30, 2024

I am sorry to give only 1 star, but I really had bad experience with is App and also from the support team. The App translated our brand name to NOT or NON into different language, when I contacted the support team, they sent me the same mistake from screen cut of Google translater, BUT when I check with Google translater, there is no any mistake. Of course, I aked further, unfortunately I got always auto reples as below:
Your request (94xxx) has been updated. To add additional comments, reply to this email.
I have to unload this APP!

ESENG-DE
Germany
About 24 hours using the app
Hextom replied August 30, 2024

Hello,

We apologize for the inconvenience. The incorrect translation was due to the "Basic Translation" feature used in your store. This issue won’t occur with our "Advanced Translation" feature. You are more than welcome to try our app and the "Advanced Translation" features, powered by OpenAI ChatGPT-4, which offers much better translation quality.

We've sent a few emails but haven't received a response. Could you please check your inbox and spam folder when you have a moment?

We look forward to assisting you further.

May 1, 2024

This app is not ready for prime time, its full of bugs and the visual translator really screws things up and seems to over ride the shopify translate and adapt and makes a total mess. Hard to get support also. The AI translation quality is pretty good though, but once that is complete I cant see value. Also they keep charging you $9.99/month even if you cancel and come back in the same 30 days. This makes no sense.

FOLIGAIN EU
United States
7 days using the app
Hextom replied May 15, 2024

Hello FOLIGAIN EU,

We apologize for any difficulties you may have experienced while using our app.We have reached out to you via email to gather more details about the issues you encountered, but we have not received any responses yet. Could you please check your inbox or spam folder when you get time and reply to us? We are looking forward to your response and are here to assist you further