Reviews (2,653)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its multi-language translation and currency conversion features. They praise its user-friendly interface, easy setup, and responsive customer support. The accuracy of translations and reliability of currency conversions are noted for improving storefront accessibility and boosting conversions. Merchants also appreciate the value, highlighting robust features even in the free version.

January 26, 2024

It translated our URL slugs even though we don't want to, there's no option to deselect URL slugs, which caused a big mess and a lot of broken links that we needed to search for and fix manually.
Their support is an absolute disappointment, we are trying to reach them for a week and all we get is a bot saying "will connect you to an agent"but that agent never appears.

Graudupes EU
Latvia
8 days using the app
May 16, 2022

At a first glance the app looks really good.
But when you starts use it... than all falls down
I can't use the features I want and disable what I do not want to use.
If I want to choose currency selector from another app and use this one only for translation... nobody cares. You MUST use currency feature, you MUST use markets and regions feature

Jewelatto
Ukraine
7 days using the app
October 18, 2021

App leaves some JavaScript in you Page after uninstalling. This is not just bad development practive is just crap

Motoriker Services
Switzerland
4 days using the app
Hextom replied October 26, 2021

Thank you for your feedback. We have reached out to you by email and we have not heard back from you. We also checked your website and there is not any leftover code from our App.

Please check your email account when you have a moment and let us know if there's anything else we can do to resolve this to your satisfaction.

July 8, 2021

A rendu l'action ajout au panier impossible lorsque la langue traduite était sélectionnée... Super de payer de la publicité et de ne pas pouvoir vendre à cause d'une app

DOPE SPEAKERS
Belgium
4 days using the app
May 12, 2024

My honest review to this app.. PLEASE READ WHY I UNINSTALL THIS APP

PROS:
1. Their conversion is most likely same as google conversion rate, which is good
2. They support multi language and their basic translation I notice there is a minimal issue, but overall for me is not an issue.

CONS:
1. This fu'king app damage my theme coding. My product page>variant color/style was damage. If you select specific color and style the picture of the product will not display above and the most critical is the selected color/style will not appear on check out page which is very important.. and this issue is not a minimal because variants plays a big role in your product listing. if there's a problem of it, it can create trouble of your futures clients.
2. Customer service, I can rate 3-out-10. WHY? People here are so unprofessional. If you have concerns they will say I have meeting I will answer you after the meeting.
3. Customization- so hard to get in touch with them to customize your currency locator position.

CONCLUSION:
MY OPENION THIS APP IS DANGEROUS TO YOUR THEME CODING, DONT INSTALL THE APP.

I reach out to shopify to file a formal complaint and to investigate this app, because it damage a lot for me I know shopify don't allow app that has no security measure especially if there app can cause damage to the customers theme. I consume 1 day to solve the issue.. because I need to reach out all app developer on my store that has added recently.. but after reaching out other app developer they say that this HEXTOM made a damage to my theme.. they send me the issue on code 215, about their currency formatting.. after that I file a complaint to shopify.. because I know shopify will not disregard this issue.. and for me I don't want this issue will pass without paying their damages they made on me. Because if shopify will not address this it can affect also to their credibility and many users maybe will affected and also shopify..

MY ADVICE ALSO because this is the third time I install Translate/currency switcher app but nothing of them has a good services, other app also there conversion is higher than google conversion, the other has lower conversion and also damage my chat box after I install their app.. and please don't always rely on 5 star rating, because developer tactics they always ask higher rating on the day you install the app thats why many users put 5 star rating after they install the app without any experience because they will give you the support about your concern which is their basic job.. sometimes they say please rate me according to the assistance I gave it to you.. but actually is not about the app..

Hope this review helps a lot of all shopify users here, thanks for reading.

Sasil Gallery
Brazil
2 days using the app
Edited October 5, 2022

No Transparency, Terrible customer support.
No responding my replied.. it didnt work as expected.. My checkout page didnt perform well even using their tools. wasting my time. . It didnt fully convert all the pages.. It immediately charge my 19.99 even it's not working

Ainuua
Singapore
2 days using the app
July 6, 2021

This app makes it difficult to know how much the cost will be to translate my entire store. It has left me with a store which is translated just a little bit and now i'm held to ransom for anywhere between $300 and $900 usd to complete the translation, or leave it as it is with a partially translated store, why would an app even provide a partial translation? For all my multi lingual clients who would not need a translation anyway? Definitely more honest providers out there, which I will be using in the future. Also, support less than supportive when I was trying to discuss removal of their code from my store. Avoid.

DaveKing Clothing
United Kingdom
2 days using the app
Edited March 2, 2022

This app trying to withdraw money from me even though I canceled my subscription. I don't use your app please remove your payment from my bill.

My Fashion Fever
United Kingdom
1 day using the app
Hextom replied March 5, 2022

Please be assured that there will not be any further charges after you unsubscribe from a paid plan. The charge occurred because you signed up on the paid plan. We have tried to contact you by email a few times to review the charges with you. If you did not receive our emails, please check your spam folder and contact us.

September 30, 2023

useless app for a medium-sized store, it barely translated 10% and asked for paying for extra fees

acacuss
Germany
1 day using the app
March 24, 2020

Payed for the prodcuts, but there isn´t any translation. Payed for nothing. Don´t know why there are good reviews. DE to Finnish

Finnland MAWA
Finland
About 24 hours using the app
Hextom replied March 25, 2020

Hi, your website is password protected, so we can not see the translation results. We have sent emails to learn more about the potential issue you have experienced, but have not received reply yet. Can you please check the inbox when you get a moment?