Reviews (2,482)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its multi-language translation and currency conversion, essential for international e-commerce. They appreciate its user-friendly interface, easy Shopify integration, and responsive customer support. The accurate translation and reliable currency conversion are highlighted as enhancing the shopping experience for global customers, significantly aiding in business expansion and customer base growth.

Edited February 12, 2023

BAD! Never work with this. Photos on different pages do not sync. Everything is translated incorrectly. Their answer there is a bug in it. Weeks later, still nothing has changed. How unprofessional you come across al brand. You pay so much money monthly for an app that doesn't work.

leselles
Belgium
4 months using the app
Hextom replied February 24, 2023

Thank you for your feedback.

The described issue was not caused by our app. Our app requires users to provide new image translations when you update your images. It does not synchronise these new images automatically, it would link the new image with the oudated translation. We have sent a few emails, please check your inbox when you have time and we will help if you have any other requests.

May 13, 2022

There are just better options out there, the app is not easy to use, to be honest one of the most difficult to use apps I have been using since years now. And they don't have a live chat function which is standard for most apps and also your competition. This is not the cheapest option and the service is just bad compared to other apps, answering every now and then to an email is just not enough to perform good long term on Shopify. I am sorry to tell you, but you are one of the few apps I am really disappointed about.

Diamond Smile Europe
Germany
3 months using the app
November 25, 2021

It's not even one star, but more like -5 stars. I found and installed this app last week. App stopped after 1000 free words telling me to buy more. It's OK, but the description says that you can have 20000 as a first time user bonus. I asked support to fix this, but got an answer that I already used app a year ago which is not true. I opened my store in March 2021. When asked to show me the log of me using their app a year ago, but got no answer. So, it's just another false offer. Sad. They could easily got me to pay monthly subscription. Skip this app!

Métier doré
Canada
2 months using the app
June 7, 2023

They ask for 5 stars review in exchange for free 3 languages. So every 5* are not that accurate just for free stuff

Ultimate Gainz
Netherlands
2 months using the app
September 2, 2020

The app asked for a review before the installation was complete. Unable to know if the app is any good. Installation is not as simple as would be expected, but it is free, so you get what you pay for.

All American Ale Works®
United States
2 months using the app
November 17, 2020

Not a bad app, but the support is not-existent. I wrote an email one week ago, and I am still waiting. I am removing my subscription

Napoli Caffé
Switzerland
2 months using the app
August 2, 2020

Wasted time translating 2000 words with this app only to find out it’s not compatible with pages built with PageFLy editor.

What’s more, I have to pay to export the manual translations I did.

Plain ridiculous.

PlantyEco
China
About 2 months using the app
May 16, 2022

At a first glance the app looks really good.
But when you starts use it... than all falls down
I can't use the features I want and disable what I do not want to use.
If I want to choose currency selector from another app and use this one only for translation... nobody cares. You MUST use currency feature, you MUST use markets and regions feature

Jewelatto
Ukraine
7 days using the app
October 18, 2021

App leaves some JavaScript in you Page after uninstalling. This is not just bad development practive is just crap

Motoriker Services
Switzerland
4 days using the app
Hextom replied October 26, 2021

Thank you for your feedback. We have reached out to you by email and we have not heard back from you. We also checked your website and there is not any leftover code from our App.

Please check your email account when you have a moment and let us know if there's anything else we can do to resolve this to your satisfaction.

July 8, 2021

A rendu l'action ajout au panier impossible lorsque la langue traduite était sélectionnée... Super de payer de la publicité et de ne pas pouvoir vendre à cause d'une app

DOPE SPEAKERS
Belgium
4 days using the app