Reviews (7)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Refine
-
By rating
As a small Shopify team, Trexa has been a huge help. Before this, our inbox was full of tracking questions, return requests, and cancellation emails. Now customers can handle most of that themselves through a branded page, and when they do need help, the support dashboard gives us useful AI-drafted replies. Very practical app
Trexa made our post-purchase flow feel much more professional. Instead of sending customers to a plain carrier page or making them email us for every return question, we now have a branded order tracking page with self-serve options built in. It gives customers confidence and reduces the amount of manual support we have to do.
Trexa made post-purchase support so much easier. The AI assistant provides instant order updates, and the branded tracking page gives customers a much better experience. Setup was quick, and everything worked smoothly from day one.
Trexa helped us cut down repetitive “where is my order?” and return policy tickets almost immediately. The branded tracking page feels native to our store, and the AI assistant answers customers using our actual policies instead of giving generic replies. Setup was straightforward, and it has made our post-purchase experience feel much more polished.
A reliable solution for handling tracking, returns, and support in one place. Simple, effective, and well worth trying.
Setup was quick and simple. The tracking dashboard integrates nicely with the store layout, and testing real-time order tracking showed great, smooth results. Excellent tool for improving the customer experience.
Trexa made our post-purchase flow feel polished and self-serve. Customers can track orders, start returns, and get quick answers without emailing support. Easy setup, clean dashboard, and fewer repetitive tickets.
Trexa has taken a lot of the pressure off customer support. Instead of answering the same order questions repeatedly, my customers can check their order status themselves. It saves me time every day and gives shoppers more confidence because they can access updates whenever they need them.
I’m glad I added Trexa to my Shopify store. It has made it easier for my customers to stay informed about their orders without needing to reach out for updates. That has saved me time, reduced support requests, and helped me deliver a smoother, more professional experience from purchase to delivery.
Trexa has improved the way I manage my Shopify store. My customers can easily check their order status and get quick answers without contacting me, which saves both of us time. It has helped me provide a more reliable shopping experience while making customer support much easier to handle.
Trexa has been a useful addition to my Shopify store. The setup was quick, the interface is easy to navigate, and the order tracking features work smoothly. I appreciate how it helps customers find updates on their own, making the overall shopping experience more convenient and reducing unnecessary support requests.
Trexa has made managing my Shopify store much easier. It helps my customers track their orders and get answers quickly without waiting for support. This has reduced repetitive inquiries, saved me valuable time, and created a smoother, more professional shopping experience that benefits both my business and my customers.
I was looking for a simple solution to reduce 'Where is my order?' questions. Trexa delivered exactly that. Installation was quick, the dashboard is intuitive, and it integrates well with my Shopify store.
The biggest improvement for me has been the branded tracking page. Instead of sending customers to different courier websites, everything stays within my store, which creates a more polished and trustworthy experience.
As an architect, I wanted my Shopify store to provide a professional experience after customers placed an order. After using Trexa, I found the order tracking and AI support genuinely helpful. Setup was simple, everything worked smoothly, and it has reduced customer questions while making my store feel more organized and reliable.
We installed Trexa mainly for returns, but the tracking page and customer assistant ended up being just as valuable. Customers can start a return or cancellation without emailing support, and our team still has control over approvals when needed. It saves time every week and gives shoppers a smoother experience after checkout.
The branded tracking page looks professional and keeps customers updated without confusion. Great Shopify app so far!
