Reviews (603)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time insights into profits, expenses, and ad spend, enhancing the accuracy of store performance metrics. It features an intuitive interface, automatic data updates, detailed expense tracking, and seamless integration with advertising channels. The support team is praised for their knowledge and responsiveness, aiding in efficient issue resolution. Essential for e-commerce owners aiming to track and understand profitability effectively.
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I cannot login to the app since few days. There is no support response. Beside this, the app has errors all the time. Wrongly counts ad spend, returns etc.
Hi Beshaped team,
We’re sorry to hear about your experience. Our team responded promptly to your support request and followed up multiple times with clear login instructions and an offer for a direct support call.
Please note: If your Shopify store is connected to a TrueProfit account created using an email address, you won’t be able to access the app directly from your Shopify admin.
In this case, you can log in via our web app at https://app.trueprofit.io
using the registered email and password associated with your account.
We remain available if you need any further help. Your feedback is important to us, and we’re committed to improving.
Best regards,
Harper
The TrueProfit Team
Worst experience ever. Data was all wrong and when asked the CS what was wrong with it they said their IT team was going to fix it soon for me. Then apparently the IT team had no clue in this and was something that the configuration was wrong. COMPLETE WASTE OF MY TIME!!
Hello Wine Not HKG store admin,
We sincerely apologize for the inconvenience you've experienced. We understand your frustration and regret that our service did not meet your expectations.
The error you encountered has been fixed. Unfortunately, there was a delay in addressing the issue over the weekend, and we are sorry for any inconvenience this caused.
The app's configuration must be tailored to your specific business model for optimal performance. We offer onboarding meetings to assist with this setup, although we understand you were unable to attend.
We noticed that you have uninstalled the app. Please consider reinstalling it so we can provide you with better support and ensure everything runs smoothly.
Thank you for your understanding and patience. Please do not hesitate to contact us if you have any further questions or need additional assistance.
Sincerely,
Harper
True Profit
Do not recommend, beware of extremely high extra hidden costs.
App is working okay, but we had a uplift in sales for 2 months, which is why we were charged QUADRUPLE the amount we pay for our subscription PLUS the subscription fee. We did not get any notification that the orders will now cost something. Other Apps handle this differently which is why we will switch to an app that is more transparent. Also support did nothing, to compensate us, even though we upgraded to a higher plan.
Dear bamtoo store admin,
We have noticed that you have uninstalled our application, and we regard your departure as a significant loss. I would like to follow up on our previous efforts to resolve the unexpected extra charge, as we have not yet received a response.
Please note that our compensation offers remain available, and we would be pleased to discuss them with you at your convenience.
Regarding your feedback:
- "App is working okay."
–> We appreciate your positive comment and are committed to maintaining a high-quality user experience.
- "We did not get any notification about additional charges."
–> This information is displayed on the pricing plan, and we request your approval during the installation process. We acknowledge your feedback and are planning to implement additional notifications regarding quota changes to further enhance communication.
- "Support didn’t do anything to compensate us after upgrading."
–> We have made multiple attempts to address this concern, including reaching out to discuss the matter with our billing team.
We hope this provides clarification and encourages you to reconsider the overall value and quality of our app.
Sincerely,
Grace
TrueProfit Team
Hello The Films Point store admin,
Here is Harper from True Profit team. I believe there may have been a misunderstanding and want to clarify things as quickly as possible.
We've already reached out to you personally via email regarding your refund request and are currently waiting for your response. Our team is here to help and is committed to resolving this promptly and fairly.
Best regards,
Harper
TP: True Profit Analytics