Reviews (6)

Overall rating
2.1
Counts per rating level
  • 67% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 33% of ratings are 1 stars
December 12, 2023

The app stopped working, I contacted support. I received the reply "I have reported a problem with the shipment for verification. When I receive a reply, I will get back to you with it", 12 days have passed since this e-mail and no one has contacted us!

Dear TrustMate: With other applications, in 99% of cases the problem is solved within 24 hours, the support asks for a "Collaborator Request", and then checks and solves the problem.

Customers: I do not recommend!

WARSAW BALLOONMAKERS
Poland
Over 1 year using the app
August 27, 2021

Polecam !!! I i recommend, the best application i use it ever , very easy contact with support , very professional

Clarkk.pl
Poland
Almost 3 years using the app
TrustMate replied September 17, 2021

Thank you for your review :)

December 2, 2021

Świetna aplikacja , która z pewnością zwiększa ruch na sklepie. Im więcej pozytywnych opinii , tym bardziej klienci nam ufają. Cieszy nas również fakt, że klienci chętnie chcą wyrazić swoją opinię poprzez TrustMate. Widget na sklepie wygląda korzystnie i zachęcająco do zakupu. Obsługa i pomoc techniczna od strony firmy TrustMate na medal. Pozdrawiam !

Omona Online
Poland
9 months using the app
December 28, 2021

The application does not work, it does not integrate with Shopify since it asks me each time for the UUID code and when I update it asks me again! The support does not seem responsive either, I was in contact with a person from their support yesterday and when I brought up this problem no more news, so I think I will turn to a more known and reliable solution and therefore do not recommend this app!

Candyor
France
2 days using the app
May 16, 2022

Happy with my purchase
- The application is smooth (very important criteria for me)
- Quick integration with my CMS through a plugin
- Nice widgets to integrate on the website (I wonder if it would be also possible to customize the colors one day in order to match the brand/website theme)
- Glad that the invitation is customizable
- Responsive client service
Overall I'm happy with the experience until now! I recommend ! Good investment !

Shopable
Pakistan
20 minutes using the app
June 2, 2022

Great review collection
We are using trustmate with our shopify store.
The hint based solution is making it easier for customers to leave a review.
Before that, we had less extensive reviews.
Good app, go for it!

whatavitamin
Pakistan
1 minute using the app