Trustpilot Reviews

Hello Thuisco,

Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one.

I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond.

I can confirm that I've escalated your case, and someone will be in touch as soon as possible.

In the meantime, we wish you a great day.

All the best,
Flavio - Trustpilot

Hi Galaxy Sabers Ltd,

Thank you for reaching out to us with this review.

Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We really value that you as a company use Trustpilot and really appreciate you give us this feedback. We will ensure that this feedback regarding the TrustBoxes is shared with the relevant teams to ensure quality and service can be developed further.

When we make changes, we always communicate this to you. Our goal is to be completely transparent in our communications about product changes, so that companies can adapt and optimize their strategies accordingly. You can still show on your website that you have reviews on Trustpilot by using one of these free TrustBoxes:

• Micro Review Count: which displays the number of reviews that you have received on Trustpilot.
• Review Collector: which encourages customers to leave organic reviews on Trustpilot.

Should you wish to discuss the different possibilities or need any assistance, do not hesitate to contact us accordingly here: https://support.trustpilot.com/hc/en-us/requests/new

Have a nice day.

Kind regards,

Sacha - Trustpilot

Hi JM Wholesale Ltd,

Thanks for getting in touch and sharing your experience with us. We're sorry to hear it's not been a positive one.

I can see you've recently reached out to our Support Team for assistance however they've yet to get back you. We send our apologises for the delay in the response. Our Team are helping more customers than usual at the moment and taking a little longer than we would like to respond.

I can confirm that I've escalated your case and someone will be in touch as soon as possible.

Our Support Team are here to help you utilize our service to its full potential, whether that's providing guidance on how to use our platform or help troubleshooting. We'll try to help you the best that we can. However it's not possible for us to access your Shopify store. We can simply guide you to the right place.

Someone will be in touch soon.

Kind regards,
Kerry-Trustpilot