Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

Free plan available

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Key values section

Build more trust in your store

Build a stellar online presence right where shoppers are researching their next purchase.

Turn reviews into revenue

Showcase your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.”

Unlock consumer insights

Discover trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

App details

Trustpilot Reviews

Trustpilot Reviews

Trustpilot for Shopify

Trustpilot's plugin for Shopify enables merchants to automatically invite customers to leave reviews, and to showcase reviews onsite with a drag-and-drop tool.

Automatically collect customer reviews

  • Lay a solid foundation for your online presence with authentic customer reviews that attract shoppers to your website and Trustpilot profile page.
  • Use our integration to automatically invite customers to leave reviews at key moments in their shopping journey.
  • Grow on Google with verified reviews that count toward Google Seller Ratings. Product reviews enhance and qualify your product pages for review snippets in organic search.

Turn reviews into revenue

  • Showcase reviews across your website when consumers are actively looking to make a purchase decision.
  • Downloadable assets and marketing templates make it easy to leverage reviews across marketing channels
  • Turn your favorite reviews into eye-catching images for all social media platforms — no design skills required.

Unlock real-time consumer insights

  • Get at-a-glance performance metrics and arm yourself with the data behind your reviews and make the most out of your customer feedback.
  • Gauge customer satisfaction in your reviews over time to keep your customers happy. - See analytics segmented by review tags to understand performance in areas that best support your business strategy.
  • Monitor performance against your industry, and uncover where shoppers come from and which search terms drive impressions and traffic, all in one place.
  • Keep customers coming back with an ever-improving product selection. Product Attributes ratings help you understand your products from your customer’s point-of-view.

Launch date

Integrates with

  • Google
  • Facebook
  • Slack
  • Zendesk
  • Mailchimp
  • Klaviyo
Trustpilot Reviews

Trustpilot Reviews

Trustpilot for Shopify

Trustpilot's plugin for Shopify enables merchants to automatically invite customers to leave reviews, and to showcase reviews onsite with a drag-and-drop tool.

Automatically collect customer reviews

  • Lay a solid foundation for your online presence with authentic customer reviews that attract shoppers to your website and Trustpilot profile page.
  • Use our integration to automatically invite customers to leave reviews at key moments in their shopping journey.
  • Grow on Google with verified reviews that count toward Google Seller Ratings. Product reviews enhance and qualify your product pages for review snippets in organic search.

Turn reviews into revenue

  • Showcase reviews across your website when consumers are actively looking to make a purchase decision.
  • Downloadable assets and marketing templates make it easy to leverage reviews across marketing channels
  • Turn your favorite reviews into eye-catching images for all social media platforms — no design skills required.

Unlock real-time consumer insights

  • Get at-a-glance performance metrics and arm yourself with the data behind your reviews and make the most out of your customer feedback.
  • Gauge customer satisfaction in your reviews over time to keep your customers happy. - See analytics segmented by review tags to understand performance in areas that best support your business strategy.
  • Monitor performance against your industry, and uncover where shoppers come from and which search terms drive impressions and traffic, all in one place.
  • Keep customers coming back with an ever-improving product selection. Product Attributes ratings help you understand your products from your customer’s point-of-view.

Launch date

Integrates with

  • Google
  • Facebook
  • Slack
  • Zendesk
  • Mailchimp
  • Klaviyo

Free Plan

Free

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Flex Plan

$49/month

  • All of Free
  • Ad-free Trustpilot profile
  • 200 review invites / mo
  • Photo and video
  • Review gallery
  • Product Q&A
  • Marketing assets

Standard Plan

$200/month

billed at $2,400 once per year

  • All of Free
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

1.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 16% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 69% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Thuisco

    Location Netherlands
    Time spent using app 11 days

    Reviews not being sent. I contacted support and got no reply. Guess i'm switching to another service as this one obviously does not work.

    Developer reply
    November 16, 2022

    Hello Thuisco,

    Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one.

    I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond.

    I can confirm that I've escalated your case, and someone will be in touch as soon as possible.

    In the meantime, we wish you a great day.

    All the best,
    Flavio - Trustpilot

  • Galaxy Sabers Ltd

    Location United Kingdom
    Time spent using app About 1 year

    Got rid of the good trust boxes so they try to make you subscribe to the monthly bill which is extortionate

    Developer reply
    November 10, 2022

    Hi Galaxy Sabers Ltd,

    Thank you for reaching out to us with this review.

    Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We really value that you as a company use Trustpilot and really appreciate you give us this feedback. We will ensure that this feedback regarding the TrustBoxes is shared with the relevant teams to ensure quality and service can be developed further.

    When we make changes, we always communicate this to you. Our goal is to be completely transparent in our communications about product changes, so that companies can adapt and optimize their strategies accordingly. You can still show on your website that you have reviews on Trustpilot by using one of these free TrustBoxes:

    • Micro Review Count: which displays the number of reviews that you have received on Trustpilot.
    • Review Collector: which encourages customers to leave organic reviews on Trustpilot.

    Should you wish to discuss the different possibilities or need any assistance, do not hesitate to contact us accordingly here: https://support.trustpilot.com/hc/en-us/requests/new

    Have a nice day.

    Kind regards,

    Sacha - Trustpilot

  • JM Wholesale Ltd

    Location United Kingdom
    Time spent using app Almost 3 years

    Very slow and non-existent support! Claimed they can't access our website to look at the issue, like every other App developer on Shopify, due to their policy. We had to pay a 3rd party developer to fix their App!

    Developer reply
    November 4, 2022

    Hi JM Wholesale Ltd,

    Thanks for getting in touch and sharing your experience with us. We're sorry to hear it's not been a positive one.

    I can see you've recently reached out to our Support Team for assistance however they've yet to get back you. We send our apologises for the delay in the response. Our Team are helping more customers than usual at the moment and taking a little longer than we would like to respond.

    I can confirm that I've escalated your case and someone will be in touch as soon as possible.

    Our Support Team are here to help you utilize our service to its full potential, whether that's providing guidance on how to use our platform or help troubleshooting. We'll try to help you the best that we can. However it's not possible for us to access your Shopify store. We can simply guide you to the right place.

    Someone will be in touch soon.

    Kind regards,
    Kerry-Trustpilot

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