Trustpilot Reviews

Trustpilot Reviews

Free plan available
Rating (1.5)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin

About this app

Launched

July 14, 2021

Languages

English

Works with

Google, Facebook, Slack, Zendesk, Mailchimp, Klaviyo

Turn real customer reviews into traffic, sales, and loyalty.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value. more
  • Collect service and product reviews with automated review invitations
  • Drag-and-drop review widgets onsite to add social proof at key conversion points
  • Increase CTR on Google Ads with reviews that count towards Google Seller Ratings

Pricing

Free Plan

Free

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Standard Plan

$3,000/year

  • All of Free
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

Free Plan

Free

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Standard Plan

$3,000/year

  • All of Free
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

All charges are billed in USD. See all pricing options

107 reviews

Overall rating
1.5
Counts per rating level
  • 14% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 72% of ratings are 1 stars
January 10, 2024

Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store

colombiancoffeeus
United States
Over 1 year using the app
Trustpilot replied February 15, 2024

Hello there,

Thanks so much for your review on our App, the appreciation for our platform, and for your patience.

Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future.

However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so.

Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new

All the best,
Flavio - Trustpilot

December 16, 2023

A complete nightmare.

1) they change your language without consent, no matter what I do, won't get fixed
2) the widget settings doesn't work
3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do
4) customer service completely useless with robotic response and absolutely resolved nothing
5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data.

Never install this lowsy app if you don't want to go through this nightmare.

They are super expensive too, 199 a month for this service? Seriously?

iSquaredYoga
Belgium
27 days using the app
Trustpilot replied December 19, 2023

Hello there,

Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide.

However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new

Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here.

All the best,
Flavio - Trustpilot

November 22, 2023

Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.

JuicEBitz
United Kingdom
Over 2 years using the app
Trustpilot replied November 27, 2023

Hello,

Thanks for getting in touch,

Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,

December 9, 2023

Widget stopped working by the end of November 2023. Doesn't appear. Other Reviews has the same issue.
Can't open the App and shows white screen.
Pls fix this somehow.
Thanks

Collected Vibes
Germany
2 months using the app
April 4, 2024

App not working. Shows blank screen after connecting to Trustpilot account.

PITSTOP1
Canada
15 minutes using the app

About this app

Launched

July 14, 2021

Languages

English

Works with

Google, Facebook, Slack, Zendesk, Mailchimp, Klaviyo

Built by Trustpilot

About Trustpilot

1.5 average rating

8 years building apps for the Shopify App Store

Pilestræde 58, Copenhagen, 1112, DK

Support

Send a message

support@trustpilot.com

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