Trustpilot Reviews
- Pricing
-
Free plan available
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Rating
- 1.8 (126)
- Developer
- Trustpilot
Featured images gallery
Turn real customer reviews into traffic, sales, and loyalty.
Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.
- Collect service and product reviews with automated review invitations
- Drag-and-drop review widgets onsite to add social proof at key conversion points
- Increase CTR on Google Ads with reviews that count towards Google Seller Ratings
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
Languages
English
Works with
Google, Facebook, Slack, Zendesk, Mailchimp, KlaviyoCategories
All features
Display options
- Photo reviews
- Star ratings
- Carousels
- Media galleries
- All reviews page
- Rich snippets
Ways to collect reviews
- Email requests
- Import and export
- Automations
Display options
Ways to collect reviews
Pricing
Free Plan
Free
- Claim profile page
- 50 review invites / mo
- Review collectorwidgets
- Respond to reviews
- Drive Google Seller Ratings
- Basic analytics
- Web support
Plus Plan
$3,108 / year
- All of Free
- Ad-free profile
- 200 review invites / mo
- 8 website widgets
- Performance data & analytics
- Marketing assets
All charges are billed in USD. See all pricing options
Reviews (126)
Initially loved this, however they have updated the app and in order to use any of their review widgets you must pay their minimum fee of £250 per month. Just to reiterate, in order to show customer reviews (which are not owned by TrustPilot) you must pay TrustPilot £250 per month alongside being forced to sign up to their platform and signing over your business details, in order to show the public owned reviews that YOUR customers have left. Combine this with the daily chasing emails you recieve from Account Managers to sign you up to this service, it feels very bait and switch. I am frustrated as I will now have to migrate all my reviews to another platform.
If I could give them 0 stars, I would. We have not been able to see the TrustPilot reviews on our site for over 3 months. It takes them 2 weeks to answer an email, and then it is to ask for the same information that I have already sent. When I finally was able to chat with someone who could see that I was telling the truth about what was going on, they quickly said they would get it to the engineering team. That was 3 weeks ago. And yet, they are very quick at collecting their money. DO NOT GET THIS APP. The customer service is horrible. The support team appears to be non-existent. This app was suggested to us by our CRO Team. We should have investigated the app before we allowed it to be added. It's been a disaster. At least we kept Judge.me. We are happy with them.
Hello,
Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve encountered. We understand how frustrating this must be and appreciate your patience.
Please don’t hesitate to reach out again, and we’ll do our best to resolve the issue. Here is the contact form: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
Best regards,
Trustpilot Team
Very frustrating software, they paywall you reviews if you need to export them for any issues. The limitations compared to other review apps are so apparent if you just check out a few competitors. Few options and unhelpful support. On top of that I get random sales agents calling me trying to sell me their service every month. Terrible highly do not recommend.
Not for startups or small businesses. The free version only let people see your reviews on their site. The price for an upgrade to show the reviews on your site are way to high. And that is only the review for my business. The product reviews that i get does not show at all without the expensive upgrade.
I regret choosing Trustpilot, should have used another review service that actually shows on your site without paying a huge amount.
They are not capable to detect and delete spam reviews, they are not capable of detecting competitors lying about their reviews on their website with the help of trustpilot widget, do not ever think paying them 170 eur a month for nothing.
Hello VoltFiets,
Thanks for sharing your review, and for letting us give our perspective.
Trustpilot works around the clock to ensure our site is Trustworthy, this includes having fraud detection software that scans each review and removes those that appear to be fake, access to a community flagging tool that allows reviewers to flag reviews that seem suspicious, a Whistleblower feature where you can contact our investigations team about suspicious behaviour on Trustpilot, as well as a dedicated team of Content Integrity agents who investigate reports of misuse.
We are led by strong guidelines that help us to decide if a review is compliant or not. It is not in our interest to favour one party or the other - we are here to be a fair and impartial third party. Your trust is what makes Trustpilot work, so we would never do anything to jeopardize that.
Please feel free to continue the dialogue with Content Integrity whether you have further doubts.
All the best,
Flavio - Trustpilot
Support
Trustpilot can answer any questions you have about Trustpilot Reviews.
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