Trustpilot Reviews

Pricing: Free plan available
Rating: 1.9 (174)
Developer: Trustpilot

Turn real customer reviews into traffic, sales, and loyalty.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

Collect service and product reviews with automated review invitations
Drag-and-drop review widgets onsite to add social proof at key conversion points
Increase CTR on Google Ads with reviews that count towards Google Seller Ratings

Popular with stores like yours: Based in United States

Languages

English

Works with

Facebook
Google
Klaviyo
Mailchimp
Slack
Zendesk

Pricing

Free Plan

Free

Features

Claim profile page
50 review invites / mo
Review collectorwidgets
Respond to reviews
Drive Google Seller Ratings
Basic analytics
Web support

Plus Plan

$3,108 / year

Features

All of Free
Ad-free profile
200 review invites / mo
8 website widgets
Performance data & analytics
Marketing assets

All charges are billed in USD. See all pricing options

Reviews (174)

Overall rating

1.9

Counts per rating level

13% of ratings are 5 stars
22
5% of ratings are 4 stars
8
2% of ratings are 3 stars
3
6% of ratings are 2 stars
10
75% of ratings are 1 stars
131

All reviews

March 19, 2026

Our experience with Trustpilot has been extremely disappointing and unfair to businesses. Despite clear evidence of customer abuse and attempted blackmail, decisions consistently favored the end consumer, with no real consideration of our side.

Support was slow and ineffective, with cases dragging on for months without resolution.

Hillman UK

Bulgaria

Over 1 year using the app

May 26, 2026

I installed this app to assess whether it was suitable for our business, then removed it when I decided it was not.

I did not set up or approve any review request emails, yet invitations were sent to our customers. When I contacted Trustpilot, I was told that just downloading the app automatically sends review invites.

We already use another review request system, so this risked customers receiving duplicate requests and made our business look unprofessional.

Installing an app to assess it is not authorisation to contact customers. This should be made clear before installation.

Stonelux Paints

United Kingdom

6 days using the app

February 17, 2026

SCAM ALERT: This company operates a review extortion scheme. They post fake negative reviews through paid agents, then contact store owners demanding thousands of dollars to remove the bad reviews. They're essentially selling good reviews and holding businesses hostage with fabricated negative ones. This is fraud and extortion. Report this to Shopify and relevant authorities immediately

Sarah Express

United States

4 months using the app