Trustpilot Reviews

Name: Trustpilot Reviews
Brand: Trustpilot

Free plan available

Rating (1.6)

Reviews

100

Developer

Trustpilot

collect trustpilot reviews for past orders

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Use directly in Shopify admin

About this app

Launched

July 14, 2021

Languages

English

Turn real customer reviews into traffic, sales, and loyalty.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

Collect service and product reviews with automated review invitations
Drag-and-drop review widgets onsite to add social proof at key conversion points
Increase CTR on Google Ads with reviews that count towards Google Seller Ratings

Pricing

Free Plan

Free

Claim profile page
100 review invites / mo
2 TrustBox widgets
Respond to reviews
Drive Google Seller Ratings
Basic analytics
Web support

Standard Plan

$250/month

billed at $3,000 once per year

All of Free
Ad-free profile
500 review invites / mo
8 TrustBox widgets
Advanced analytics
Marketing assets
Customer Success support

Free Plan

Free

Claim profile page
100 review invites / mo
2 TrustBox widgets
Respond to reviews
Drive Google Seller Ratings
Basic analytics
Web support

Standard Plan

$250/month

billed at $3,000 once per year

All of Free
Ad-free profile
500 review invites / mo
8 TrustBox widgets
Advanced analytics
Marketing assets
Customer Success support

All charges are billed in USD. See all pricing options

100 reviews

Overall rating

1.6

Counts per rating level

15% of ratings are 5 stars
15
5% of ratings are 4 stars
5
3% of ratings are 3 stars
3
6% of ratings are 2 stars
6
71% of ratings are 1 stars
71

November 17, 2023

Good support but extremely buggy :((

Unmute Greetings

Denmark

About 2 years using the app

Trustpilot replied November 27, 2023

Hello,

Thanks for your review.

If there is anything we can do to help please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. We're always here to help.

Kind regards,
Kerry-Trustpilot

November 22, 2023

Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.

JuicEBitz

United Kingdom

Over 2 years using the app

Trustpilot replied November 27, 2023

Hello,

Thanks for getting in touch,

Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,

October 19, 2023

This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.

BOYLIFT

India

7 days using the app

Trustpilot replied October 25, 2023

Hi there,

Thanks for taking the time to write this review and for your patience.

Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported.

We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget

Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help.

Kind regards,

November 7, 2023

Apparently the widget does not work. I have followed the guidelines, but it still fails.
It just pops up for 2 sek, and then the Widgets just disappear.
Im very disappointed from the support and form this app. I really thought it will be plug and play.

Renato Copenhagen

Denmark

About 5 hours using the app

Edited March 15, 2023

Update day 50 -:(
Got contacted by support - but still no solution in sight - please please - hire more people...

Update day 10 -:)
Apparently someone works there - reached out through Facebook - and was informed that waittime for support is 2 1/2 week.

In serious doubt if I should buy a subscription for the flex.

Thoughts after waiting for support for 9 days..
mmmmmmm

Initial thoughts
I have had good experience with the free version - but would love to have the paid version. But for a new started business the different price categories are way to expensive - so I will not upgrade at current price levels.

Support
Have tried to get in contact with support for 3 days - now I have asked Shopify to help me to get in contact with Trustpilot. They do not have a Chat hotline - pretty strange. But the sales department is super fast when asking relating to upgrade...

Elgorre

Denmark

Over 1 year using the app

All reviews