
Trustpilot Reviews
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Highlights
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Based in United States
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Use directly in Shopify admin
About this app
Launched
July 14, 2021
Languages
English
Categories
Product reviews , SEOWorks with
Google, Facebook, Slack, Zendesk, Mailchimp, KlaviyoTurn real customer reviews into traffic, sales, and loyalty.
Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.
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Collect service and product reviews with automated review invitations
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Drag-and-drop review widgets onsite to add social proof at key conversion points
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Increase CTR on Google Ads with reviews that count towards Google Seller Ratings
Pricing
Free Plan
Free
- Claim profile page
- 100 review invites / mo
- 2 TrustBox widgets
- Respond to reviews
- Drive Google Seller Ratings
- Basic analytics
- Web support
Standard Plan
$250/month
billed at $3,000 once per year
- All of Free
- Ad-free profile
- 500 review invites / mo
- 8 TrustBox widgets
- Advanced analytics
- Marketing assets
- Customer Success support
Free Plan
Free
- Claim profile page
- 100 review invites / mo
- 2 TrustBox widgets
- Respond to reviews
- Drive Google Seller Ratings
- Basic analytics
- Web support
Standard Plan
$250/month
billed at $3,000 once per year
- All of Free
- Ad-free profile
- 500 review invites / mo
- 8 TrustBox widgets
- Advanced analytics
- Marketing assets
- Customer Success support
All charges are billed in USD. See all pricing options
100 reviews
Good support but extremely buggy :((
Hello,
Thanks for your review.
If there is anything we can do to help please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. We're always here to help.
Kind regards,
Kerry-Trustpilot
Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.
Hello,
Thanks for getting in touch,
Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
Hi there,
Thanks for taking the time to write this review and for your patience.
Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported.
We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget
Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help.
Kind regards,
Apparently the widget does not work. I have followed the guidelines, but it still fails.
It just pops up for 2 sek, and then the Widgets just disappear.
Im very disappointed from the support and form this app. I really thought it will be plug and play.
Update day 50 -:(
Got contacted by support - but still no solution in sight - please please - hire more people...
Update day 10 -:)
Apparently someone works there - reached out through Facebook - and was informed that waittime for support is 2 1/2 week.
In serious doubt if I should buy a subscription for the flex.
Thoughts after waiting for support for 9 days..
mmmmmmm
Initial thoughts
I have had good experience with the free version - but would love to have the paid version. But for a new started business the different price categories are way to expensive - so I will not upgrade at current price levels.
Support
Have tried to get in contact with support for 3 days - now I have asked Shopify to help me to get in contact with Trustpilot. They do not have a Chat hotline - pretty strange. But the sales department is super fast when asking relating to upgrade...
About this app
Launched
July 14, 2021
Languages
English
Categories
Product reviews , SEOWorks with
Google, Facebook, Slack, Zendesk, Mailchimp, KlaviyoBuilt by Trustpilot
About Trustpilot
No reviews yet
2 years building apps for the Shopify App Store
Pilestræde 58, Copenhagen, 1112, DK
Support
Send a messagesupport@trustpilot.com
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